Skywizard Arvostelua 

Made a booking online, Got a phone call saying i haven't put my middle name on my booking, and that they would need to cancel my booking and rebook my flight and that i would have to pay an additional £600,
i have spoke to Emirates Airline and they confirmed that all I needed on my booking was the correct First name and Surname, which i have.

I rang multiple times and got no answer I finally got a call back and spoken to a agent called SEBI who was VERY RUDE and argumentative and shouting !!!!
very bad customer service,

Currently I don't even have flights booked but they wont issue a refund !!!!!!

Since then I have seen similar reviews on here wished I had checked here first,
this must be a Scam to make more money out of people. ,
I have proof of my completed transaction and Skywizard booking reference.

I wish I had read the reviews first.

I was emailed and ask to send our passports of which I did,
email received -

We are writing to inform you that a copy of the passports are required in order to proceed with the issuance of your ticket for Booking Reference SWXXXXX. Kindly provide the necessary documents at your earliest convenience to avoid any delays.
Please send a clear copy of the passports for all passengers to skywizard, or simply reply to this email with the attachments.
Once the required documents are received, we will proceed with the ticket issuance and share an update within 24–48 hours.

But on the on-line form I didn't add I middle names therefore Skywizard said they would have to cancel the booking and re-book at a cost of £189.00 per person, I said I wanted to cancel, they told me I couldn't - and was very rude about it, he was getting louder. I said I would contact my bank, he just said - do it then! I looked at my bank a few days ago and the payment was in 'pending', I checked it again just now and can see that the pending payment had disappeared, I contacted my bank who explained that if the payment is in pending for over 48 hours, the payment doesn't go through and disappears, Skywizard are adamant that this payment will go through but the bank assured me that they can't resubmit as would need me to confirm the payment where a new code is generated. So Skywizard, you have wasted enough of my time - telephone etiquette and customer service training is needed.
They lied about already receiving the payment and wanted me to go through the refund process!! They hadn't received payment from me. !

I had a deeply unsatisfactory experience with this company. Despite the offers advertised online, the tickets I purchased were not actually available after payment was made. I was then contacted via email and asked to provide my passport to "confirm" the booking—only to be told that confirmation would take up to 48 hours. That deadline came and went without resolution.

Eventually, I was informed that the tickets were unavailable due to issues with the supplier, and I was instead offered alternatives at higher prices. This entire process dragged on for four to five days, followed by another delay of several days for the refund to be processed. In the meantime, I had missed out on more competitive and legitimate travel deals.

Skywizard are a waste of time, the flight they advertised I booked they took my money and sent a different flight DO NOT USE THIS COMPANY

I reached airport and air india informed my that my flight delayed so I called ben who helped me to get next available flight thank you ben helping me

Misinformation, deciet and hidden costs.
I supported my mum, to book flights from Manchester to Melbourne, for a family occasion (having not seen a member for a few years). Initially, we thought a great agent, good deal, and easy to navigate. BUT, this is not true.
We have proof (screenshots, which i am happy to provide) that our flights included 1 x 7kg cabin AND 1 x checked 23kg bag. This was until AFTER we booked, where an email says it only includes 7kg. We waited 2 days for the flights to be confirmed, and they never were, we then received a call, to say our baggage was not included. I asked that they quote us to add the luggage on for the flights, to see if it was worth the price or doing this direct with the airline ourselves. All day, back and forth messaging, trying to get a price. Which by this point, we just decided to cancel. At the point of requesting to cancel, I was told we couldn't do this (despite reading the terms and conditions and reviews that say we can infact do this) they tried to say the flights were already booked (a lie, again, I have PROOF of this, which sky wizard cannot dispute, we hadn't received tickets, AND i had asked to enquire about adding on baggage first, why would they book this without our confirmation first), again i have proof through time stamps. I repeatedly explained that they were infact not booked. Received a telephone call after I offered them a charge back from the bank. Tried to palm me off DIFFERENT flights, dates, airlines, baggage, with Cathay Pacific (I suspect they get commission with different airlines), I explained we were NOT flexible. They also wanted an EXTRA £687. I said no, I'd just like to cancel. What a nightmare, I had a man that I could not understand well, Ricky and Sebi, Sebi was not helpful, Ricky did try his best, but poorly , I was interrupted by constant sales options not a cancel and refund. He also, said I was 'an unexperienced traveller', little to his knowledge, that i am not ! How rude. Then, finally, I got to request cancellation and refund, which cost £225 , PER PASSENGER, a number simply plucked from thin air. so we have had to pay £450 , for nothing ,despite our flights not being confirmed (again, I have proof of this), and we are STILL waiting for a refund, and have been told to just keep waiting. the main bulk of money is just pending in our account, and not refunded, but the £450 has been taken out. Absolutely horrific, under the circumstances we wanted to fly, we were met with this. When you call, you can't get through to anyone, just ridiculous. We have no trust left in this travel agent, and would recommend going to the airline directly. I'm sure they will respond to this review, with a loop hole or try to make themselves look better, but this all came from lies about baggage. and then not completing our request to add this on. Did I also mention they then forced through the booking with BA/Qatar? After I had already requested cancellation? We are STILL waiting our refund, they said 2-3 working days, it has been this now, and told to wait again. Pathetic. P.s. Sky Wizard, we do NOT want any calls about this review, thankyou.

We would also just like to know, when our refund will be released/provided back to us, especially since you have now taken the cancellation fee?!

They seem to find refunding challenging as I have contacted Raymond through a colleague and was informed that the issue would be resolved by end of day and that we would be emailed to confirm this. Of course this did not happen and in 3 working days we will hit the max legal deadline for reimbursement, I do hope this team pull their fingers out.

Please don't use this company for flights. Flights advertised on their website never exist for the price shown. When you phone them to confirm your flight they give you a revised price and they are several hundred pounds more. Deceitful company. They then try to offer alternative flights on dates you haven't chosen. Don't be fooled into thinking you're getting a great deal with this company.

Sebi was very helpful through out and made the booking very easy. Easy process with a helpful agent.

Sebi Brown was my consultant and he went above and beyond to help me with my booking

Sebi Brown has been very helpful, sorting out our flights to Australia. Great prices too at short notice. Would recommend

First time using skywizard, we were very happy with the service. Received invoices for payment promptly, e-tickets came within minutes of payment. Saved money on cathay pacific flights advertised. Will definitely use again.

Sabi Brown is very professional, polite , respectful and helpful.

Booked the flight for my sister to Amritsar, Agent was helpful, explained everything in detail
I will use Skywizard again

I would not recommend booking with this company. We booked flights to Australia, only to get a phone call 2 days later saying one of the flights hadn't been confirmed yet and could we change our dates. We couldn't be flexible. However the money had come out of my account and we had had an email confirming bookings. He then said we would know within the week if the flight gets confirmed, but we are on a waiting list!! I accepted that, although i wasn't happy with it.
The next day I got an email saying our booking had been cancelled and refund given!!!
Disgusting service.

I believe this is a scam. DO NOT book with this company. I paid for my flights after which they told me that they had to cancel it. The next day I tried to book another flight and they told me that I had to wait A MONTH in order to book again because of security issues. This is unbelievable especially since costs will rise immensly.

I believe Team Skywizard owe me an apology ? In your response to my complaint you stated " you arrived at the airport one day after the scheduled departure " Also you stared " the airlines said I was a No Show " ! How could I have arrived a day after when I got the Royal Jordanian Airways check in attendant to phone your colleague Raymond , who to be fare tried to get me on the flight. The Attendant got her supervisor to speak to Raymond & myself - she showed me on their system that the refund for my ticket had been processed - I am giving you the opportunity to apologise for you incorrect statement & do the correct thing refund me the return flight cost

I would not recommend using this company. To avoid potential scams, I strongly suggest choosing a more reputable and trustworthy provider. They are not affiliated with ABTA, TTA, or The Global Travel Group, which raises concerns about accountability.

When I attempted to purchase tickets for a long-haul international flight, the baggage policy was not clearly communicated. They indicated that one piece of baggage was included, but there was no mention of weight restrictions until after the ticket was purchased—only to find out it was cabin baggage only. I contacted them immediately, before the booking was finalised on their end, yet they still imposed a £100 admin charge for 4 ticket.

To avoid unnecessary stress, I recommend steering clear of this company. I am currently seeking advice from Consumer Direct and Citizens Advice, as I believe this lack of transparency is unacceptable and misleading.

skywizard was so helpful helped us so much in finding flight tickets to india cheaper than anybody else on the internet will use them again in the future

Thank you Skywizard for sorting out my travel arrangements. I had booked my flight for a reasonable price and after an issue with the name I provided on the passport, I spoke with Raymond who managed to get a better option which now includes direct flights. Brilliant! Will definitely use again. Thank you