Skycards.eu Arvostelua 

Ordered their VPN service and router: A-Z very poor experience.
1. You get a shipment from Amazon with the VPN router. I do not remember giving consent that they may order in my name from Amazon. Seems to be their way of getting around import taxes
2. You need to set up the service yourself and fiddle through the VPN router menu
3. The VPN service uses old and outdated vpn protocol: pptp - which explains why the connection is slow and insecure
4. I had a failed credit card payment. They asked me to update the details on their website which I did. I was then manually charged, which can only mean they openly store and handle my credit card information which is a violation of PCI regulations. A day later and the service is still blocked and they now claim they never received a payment. I have proof of their charge here.

In conclusion this seems like a poorly run organisation selling a dropship service from Amazon and have the customer self-install outdated services only to back this up by even worse service.

We’ve been using Skycards for over six years now. Bearing in mind that we’re based in rural France, we expected that our communications might be a little difficult. Far from it – we’ve been tremendously well supported. Even through the national rollout of fibre connection across France the set up has remained stable and effective. On the odd occasion that our VPN has acted up we’ve been fortunate that Josh is the one who’s picked up our service request – his speed of response and attention to detail are second to none. We listen smugly to friends who have difficulties with other providers and always take the opportunity to recommend Skycards. And we won’t stop! Thank you all.

In a world where many customer services are either abroad or working from home it is a delight to find a company at the top of their game and a support worker Josh who knows how to deal with non-technical customers such as myself. We live in France and required access to UK programmes.

Josh was in a word “ superb” ! Patient, informative and helpful. Plus he was contacting me at 10 pm in the evening.

He took me through all the steps to set up firstly a VPN network and then how to connect to NOW TV

Before I retired I was Marketing Director for a very large and well-known company

I know Customer Service at its best.

This was at the highest level possible!

Ian CHUBB

This company experienced an unforeseen shipping error resulting in delay of refund but finally came through and lived up to their high ranking here on TrustPilot. To anyone looking for a Sky package anywhere in Europe I would have no hesitation in recommending Skycards.eu as the de facto source to turn to. A+++++

Amazing customer service, had an issue over the weekend sent an email on Sunday morning not expecting anything to happen until Monday, but within an hour received a reply apologising and saying problem now sorted. Truly above and beyond

Excellent customer service. The equipment was dispatched quickly and the setup document walked me through step by step without any problems.

I had a problem with my VPN and sent the company an email at 10 o'clock on a SATURDAY night. They emailed me back within 20 minutes and fixed it.

THAT is why they get 5 stars. Cheaper than sky by a long chalk!!

I have been making enquires and found jeremy more than helpfull, I have all the information i need and because of jeremy I will be buying the product.

Well done jeremy.

Top service. I have been their regular customer over 2 years now. Shipment is timely and without problems. Tech support on installation is simply brilliant. If you're experiencing ANY problems they are available almost 24/7. You always receive accurate information with exact dates and timelines. I highly recomment their services.

I contacted them on the weekend, as I changed internet provider and their provided VPN no longer worked and I got a response within a few hours. None of this we only work 9 to 5. The initial offered solution did not fix it, so they contacted me again over the weekend with an additional solution and it worked. Fantastic service

Thanks Skycards , Jeremy was very helpful today and I was given all the information I needed

Edit: Skycards.eu took a payment of 14.27€ from my bank account on the 9th of august. I’ve paid for a service that I’ve been blocked from using. You need to sort this out today.

I have been paying for this service since January. Last month I added a subscription to a channel for €0.12 p/m. Payment was taken for the subscription but I received an email from roku telling me that there was a problem with my payment and I should log into my account and update my payment details, despite the fact that they haven't changed. My access to the full subscription has now been blocked and I cannot get an answer on the telephone. Perhaps a 1 star review will prompt you to contact me instead of expecting me to do your admin for you? I've paid for a service that I cannot use. I am going to expect a refund.
Kind regards

Fantastic Service'
From skycards.eu..
I wouldn't know where to turn to for my BBC IPLAYER...AS I'M bast in IRELAND I NEED TO RECEIVED THE ENGLISH CHANNELS..plus BBC iPlayer .... Skycards.eu are the best...Thank you skycards.

Had the same issue as "Walton" here below. Unlike him I dealt with it as an adult. This can happen when you are using a UK service outside of UK. Glad to say I have my new box and card and I have my Sky channels again. Super service as always from Tom and co. Highly recommended.

Used them (as in past tense) to watch SKY in France, thought they had semi kosher arrangement with SKY, NO!

On 15th of May 2022 when Man City was winning the league, my box stopped being a SKY Box.

Subsequently discovered that SKY had cancelled around a thousand of this company's customers (could have been all of them, I don't know, they admit to around a thousand).

Not only did SKY cancel my card but I now need a new SKY box ( and so do lots of others).

Add to this, that there are no guarantees that SKY won't target this non kosher operation again in the future, why would anyone buy in a new SKY box and recommence using their service?

OH I loved being called a piece of a piece of excrement by the ever friendly Tom on their customer service hotline.

Skycards.eu have been most supportive over the years living in Germany and wanting to watch Sky, etc. Recently, there was an issue and they addressed it and kept working to fix the problem. I highly recommend them.

Had some questions for the possibility's to watch Sky Sports from NL. Oli helped me very good, thanks.

My overall ratings of chat services are usually not very positive, so this exceeded my expectations.

Excellent service. Easy to contact. Spoke with Oli on the chat site. He answered all my questions quickly and efficiently.
Very impressed

Josh I a very good it person and his help is world class such a nice and humble company and I can watch uk tv in Sweden can it get any better

Quick and perfect for sealing my garden products.

This just so happened to be just what I was looking for, I just ordered a second one for my wife's bicycle.