skullcrushercoffee Arvostelua 

Ordered coffee over two weeks ago but not arrived. Royal Mail tracker says awaiting package from sender? Skull Crusher Amanda say that Royal Mail have lost it? Who is telling the truth? They said that they would resend but no new despatch email. Looking on Royal Mail tracker still same message dated 19th September? No replies to my further emails. Cannot believe this!

Zero contact to sporadic contact.
I am fed up of chasing these with zero response. If I do get contact, its normally a quick check and back to ignoring my emails.
I would love a contact number if anyone has one.
Been a customer for years.

Ordered a subscription on a promotion which should have come with a mug and coffee dripper. Order came and no dripper. I emailed and got told they were on back order and to wait two weeks. Two weeks go by and nothing. They stopped replying to emails. About a month later I leave a bad review and get a dm on Facebook asking what happened. I typed out my issues and it got left on read. When I tried to reply a week later I was BLOCKED they didn’t like that I told them they stole from me so they blocked me

Total rip off the company lies to you, the coffee is not as strong as they make it out to be total scam... I paid £28 for a pezzeti coffee pot when it came,it only holds enough water to make 1 cup of coffee.. do not waste your time or money on this over priced scamming,lying company...

Awful company. I have not received the product.

No replies nothing

Update! Now I have been charged for another order because their website doesn't work to cancel. Nonreply still either!

They advertise items as in stock with 1-2 days delivery. It’s now been 9 working days and no delivery. Not even a confirmation email. I emailed twice to see where it was after they didn’t reply the first time, they promised me it was due to an ingredient out of stock. Why put it as in stock then? After seeing most other reviews i heavily regret my purchase. I have raised it with trading standards as they are a con

Ordered, Delays- contacted them & told supply issues, delayed again, then was sent to wrong address even after informing them the new address before dispatch, left there in the open, nobody at location for next few months. Contacted customer services for 4th Time (of a total of 12 emails, their contact page & Facebook), but once I told them they were responsible for sending to wrong address & either send a new order to me now or Refund Me, they then no longer replied at all except to send me 2 'How did we do' emails. I did respond to say how bad they are.
Now no coffee no mug, no cash, no refund. Feel like I've been scammed.
DO NOT BUY FROM SKULLCRUSHER COFFEE, THEY ARE SO BAD AT EVERYTHING I'VE ENCOUNTERED WITH THEM.
BUYER BEWARE!!!
0 STARS. JUST CON ARTISTS IN MY OPINION.

The first order (subscription) was great, I got the item I ordered in a timely manner with the free mug as stated.

The second order came in OK, and again I got a differnt mug, (which I was not expecting), but it appears you get a mug each month when a subscriber.

I decided to up my subscription to a more expensive product, and chose my free mug.

The coffee arrived but no mug?

I emailed asking abut this and explaining that my subscription was now more expensive havung upgraded and I was disappointed that the free mug was not there.

I got a reply 2 days later appologising and saying they would send out another cup asap.

2 weeks later and several attempts to contact them via email I get a message stating "as a subscriber you are entitled to a new cup ONLY when a new design is released", " if you want a new mug please order one from the online store."

so I got a mug in the first lot, I got a differnt mug in the second lot, and then when I upgraded to a product twice the price and chose the mug design I wanted, I get told I'm not entitled?

Coffee is OK, (not brilliant) and I would have been happy to keep paying my subscription, however after havibg to chase my missing items, then being told a replacement would be sent, then being ignored for two weeks, and then finally being told I'm not getting one, means I have no choice but to leave, I will not be treated like this.

Lee

ordered coffee for my brothers birthday got locked into a subscription service first order went fine 2nd order got billed on the 26th of august its now the 8th of september coffee has not been shipped and i asked for a refund and had to confirm twice i wanted a refund on my order once confirmed the customer service team went quiet and stopped responding i want my money back as i did not get the coffee and at this point i dont want it anymore im done with this company! plus the reason they said they did not ship my order was because they were missing a ingredient for a item i did not even order what a poor excuse from a sham company

No issues at all. I was initially scared after placing the order. However, I forgot it was a bank holiday. I ordered on the 21st and just received it now on the 30th. Obviously, they are a popular company and have a lot to do. So bear with them 🖤🤘 I bought the coffee because I love coffee. However, they have CBD-infused coffee, and I have psoriasis, COPD, HS, along with other health issues, so any CBD is a winner, especially with COFFEE!

Twice theyve invented a subscription and taken money.
I've been a customer for years but never wanted a subscription. However, on 2 occasions they've invented a subscription and charged me ( I spot purchase 5 bags at a time so it's a hefty unexpected outlay when they invent an order).

I placed an order on the 01 Aug. After 7 days with no shipping update I contacted the company to ask for an update, either the order is shipped in the next 24hrs or to refund the order. The company explained they were waiting on an ingredient and that the order would be shipped the following week. I contacted them again on the 19 Aug to request the same thing, again they came back saying they were waiting on an ingredient and the order would be shipped the following week. I have again requested a refund and for the order to be cancelled, no further communication since. I was keen to try this brand but the fact they sell items that are not in stock, with no warning about delays, is deceptive and just seems bad practice. Hopefully I can get my money back....

Ordered a month ago still haven't received my order the support team wont respond on email or instagram dm.
DO NOT ORDER FROM THIS COMPANY it is a total scam.

The company doesn't make it clear that you will be tied into atleast 3 orders from them if you join the subscription. Yes it's on a separate page but not made obvious to you as you place your first order. They claim it's to stop you from making one order and cancelling your subscription. But how is this a good deal if you are forced into paying full price for the next two months, basically wiping any discount you would have possibly made to begin with 😂.

The coffee is alright, not really to my taste but that isn't my issue, it's the company. The response time for emails is quite pathetic too

Placed an order, delivery was slow, at the same time I ordered something from Temu, Temu order arrived 5 days before this turned up. They sent the wrong bag of coffee, contacted customer services, who advised me to return the wrong bag, at my expense and they would replace the incorrect bag and refund the postage cost, 9 days after the bag was received by them, still no replacement or refund.

Do not subscribe!!!!! I followed their terms and put in several requests to unsubscribe and they have ignored and continued with my subscription. I am now contacting other agencies to get my money back and ensure others know about it. Avoid at all costs, get wake the dead coffee from Amazon it's much better!

Poor coffee poor customer care and tricked into a subscription that now I’m told I cannot cancel until I reorder 2 more coffee bags which tastes like dogs……..

The coffee is ok but not as strong as I was expecting,
The grind is to corse and the flavour is only ok.
Unfortunately I will not be buying again as I think it's to expensive for what it is.

Paid £4 for delivery (which is ridiculous as as a company they wont pay the standard shipping rates with Royal Mail, just extra in their pockets)
States delivered in 2-4 business days... 4 business days later its only JUST been shipped and wont be here for 6 business days from date of order.

But now reading reviews I am wishing I never bothered ordering from SC in the first place.
And the lack of replys to the reviews shows that they coulsnt care less anyway

I love the coffee but the service is terrible you pay for delivery to recieve in 3-4 days, 4 days later item still isn't dispatched, you speak to customer service all they say is sorry, 2 days later item is still not dispatched worst service for a product I have ever received, the product itself is 5star but the service is somewhere in the negative hundreds I cannot rate this low enough