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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I honestly think it’s too soon for me to comment as I haven’t used enough of the product yet. I am a returning customer and truly believe in this company, delivers what it promises. I am positive t... Näytä lisää

Saanut 5/5 tähteä

Great company .Latest cosmeceutical ingredients. At last products that actually work and give visible differences I do like the sample products that have been included with my orders … in so much th... Näytä lisää

Saanut 5/5 tähteä

This brand is wonderful for healthy skin. I used to have dark circles, uneven skin tone, and enlarged pores. I used dark circle eye cream, vitamin C serum, papaya peel, and retinal, and took collagen... Näytä lisää

Saanut 5/5 tähteä

Great products. Great service with wonderful pack of freebies too! The products work, skin has improved vastly over the years. Skin pep were ahead of their time - they came out with hyaluronic acid se... Näytä lisää

Yrityksen tiedot

  1. Kosmetiikkatuotteiden valmistaja
  2. Kosmetiikkatuotteiden toimittaja

Yrityksen kirjoittama

SkinPep® Premium Aesthetic SkinCare -Korean-Inspired Glass Skin - For over 15 Years, Our British-Born Brand, Has Been Pioneering Advanced Skincare & Hydrolysed Collagen Supplements Inspired By The Science Of Korean Cosmeceuticals. Our Multi-Layered Formulations With Cell-Communicating Encapsulated Growth Factors, Clinically Dosed Botanicals & Double-Hydrolysed Collagen Peptides Are Designed To Work In Harmony With Your Skin To Deliver Results You Can See, Feel & Trust. Our Mission Is To Provide Exceptional Customer Service While Delivering The UK’s Finest, Clinically Proven Health & Beauty Essentials — With A Price Match Guarantee, Direct To Your Door.


Yhteystiedot

  • Saint John Street 145-157, EC1V 4PW, London, Yhdistynyt kuningaskunta

  • skinpep.com

4,8

Erinomainen

TrustScore 5/5 tähteä

592 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(592)

58 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Love this company!

Love this company! Premium, quality skincare at very affordable prices. I've tried eye creams, serums and retinol and they are all fantastic.

They always include samples too (sachets are ideal for travelling).

At the moment my favourite products are the marine collagen and skin rollers, signed up to a subscription for the collagen and they included a free bag of bovine collagen with my last order - looking forward to giving that a try too 😊

Customer service is great, i had an issue with a roller arriving broken and it was replaced easily after sending a quick photo. Would highly recommend this company.

10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Dangerous products and extremely awful service

Absolutely shocking experience with Skinpep. I ordered tablets, the packet arrived with 3 different labels, all conflicting and none matching the advertised product. This is a serious health and safety issue! I showed my pharmacist friends and relative, they were appalled, warning of the potential risks of inconsistency in marketing, and poorly conflicting labelled ingredients. The packet had different ingredients to the ones on the labels. They warned its dangerous.
On top of that their customer service is disgraceful, extremely rude, dismissive and unwilling to take accountability of misleading customers. The company has no regard for safety or customers.
Does not even deserve the one star review.
AVOID AT ALL COSTS.

16. tammikuuta 2025
Oma-aloitteinen arvostelu
Skin Pep-logo

Vastaus yritykseltä Skin Pep

Dear Valued Customer,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your concerns and understand that you are upset regarding the product and service you received. We take every comment seriously—especially those related to health and safety.

We would like to clarify that this review is "organic" (i.e., it was submitted without an official Trustpilot request) and is not verified through a purchase on our website, though we do recognize your order via our eBay account. According to our records—and as confirmed in the screenshot we provided—you selected and paid for the 60-capsule option. Our eBay listing clearly displays three choices (60, 120, or 180 capsules) with corresponding images of the packaging. This level of transparency is designed to help our customers make informed decisions, and our records confirm that the correct product was dispatched.

Regarding your concerns about the packaging labels and ingredient discrepancies, please be assured that all product labels, ingredient lists, and barcode expiry dates are fully consistent with the information on our eBay product page. Our manufacturing process adheres to strict industry standards and all regulatory safety requirements. We also maintain rigorous quality control to ensure that every detail—from labeling to packaging—matches our official specifications.

Since our establishment in 2011, and as the first UK cosmetics and supplements company to introduce growth factor peptides and hydrolysed collagen peptides, we have continuously strived for innovation and excellence. We have proudly maintained a strong track record of positive, verified reviews and an excellent reputation for customer service. It is truly out of character for us to receive feedback of this nature, and we regret that your experience did not meet your expectations.

We acknowledge that our diligent customer service approach can sometimes lead to misunderstandings, but please be assured that our goal is always to address every concern thoroughly and fairly. In your case, we promptly offered a full refund as a gesture of our commitment to your satisfaction, which you chose to decline.

We appreciate your concerns regarding product safety and take these matters very seriously. Our goal is to resolve any customer issues completely and ensure that all communications are handled with the utmost respect and clarity. Should you wish to discuss this matter further or require additional information, please do not hesitate to contact us directly.

Thank you again for your feedback. We hope that anyone reading this can appreciate our dedication to resolving every issue and upholding the highest standards in both our products and customer service.

Warm regards,

The SkinPep Customer Services Team

Saanut 5/5 tähteä

Amazing

This brand is wonderful for healthy skin. I used to have dark circles, uneven skin tone, and enlarged pores. I used dark circle eye cream, vitamin C serum, papaya peel, and retinal, and took collagen capsules. My skin looks good. I have subscribed to all of these products with recurring monthly deliveries. Each time they send you some extra test samples and make you happy to receive some free products. I highly recommend Skin Vitality to everyone, especially women.

2. tammikuuta 2025
Saanut 4/5 tähteä

Great product and service!

Great product! I have ordered first bag on Amazon and arrived very quickly.
It does what is says, my clicking knee has approved while exercise also got stronger nails and hair loss approved
Second order I placed on their website and I'm amazed how much free samples they have send me!

6. joulukuuta 2024
Saanut 5/5 tähteä

Love the collagen powder!

My wife bought the collagen powder and loves it. The pain in her knee ligaments has significantly reduced after just a few weeks of using it. She started by taking 2 scoops daily, but is now down to just 1 large scoop. Definitely ordering more very soon, she also receives some freebies with the order. Wonderful!

15. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great products and customer service

Great products and customer service. Also very quick delivery. My favourites are Eye lift, Wrinkle clear serum, Hydra boost serum and Brightening enzyme & acid peel. All are very light, well absorbed, non sticky and most importantly non irritating on my skin. What’s even better is that as a thank you, SkinPep always send you free samples of their other products and some are full size!! It seems to be that the more orders you place, the more samples you receive. The prices are also very competitive. I would highly recommend this company and their products 👍😊

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great products

Great products. Great service with wonderful pack of freebies too! The products work, skin has improved vastly over the years. Skin pep were ahead of their time - they came out with hyaluronic acid serum, collagen masks, peptide infused creams and retinol etc way before other companies did!

22. lokakuuta 2024

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