It is so wonderful to have found a brand that genuinely cares so deeply about delivery quality skincare products to people with skin of colour. Not only That, but the time and effort doctor V has ta... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Great products & quick delivery, I like that these are specifically made for skin of color. Quality is top notch & the packaging is very premium too. No nonsense kinda skincare brand, just backed by p... Näytä lisää
It was a user friendly experience. The only reason i give a 4 instead of 5 is because I could not buy more than 1 vitamin C serum and more than 1 Antioxidant power serum. I do not live in the UK and i... Näytä lisää
Perfect as always. Knowing there is someone dedicated to making products specifically for skin of colour has transformed my life - no more wasting time and money on products that don’t work or that we... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Skincare by Dr. V creates science-led products specifically developed for skin of colour. Rated 4.7/5 stars from over 5,000 verified reviews, with 80,000+ happy clients and more than 200,000 orders shipped to date—totalling over a million products sold—we’re proud to deliver results you can trust. Over 99% of orders arrive on time, and 82% of customers report visible improvements, giving us an industry-leading satisfaction rate. More than 80% of our customers reorder regularly, a reflection of the consistent quality, care, and service that define every Dr. V product.
Yhteystiedot
Yhdistynyt kuningaskunta
- sales@skincarebydrv.com
- skincarebydrv.com
Made for Skin of Colour
4,4
Erinomainen
513 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 82 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
great products
I have been using the cera prep moisturiser and the inzincable and they are great products. This was my second order and I will be a regular bow.
Dr V knows her stuff and I have used similar products from other brands but this is priced competitively and I like that I’m supporting a new brand
4. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your lovely review and for coming back for your second order, it genuinely means a great deal to us.
We are delighted to hear that you’re enjoying both the Cera Pep Moisturiser and InZincable, and that they’re working well for you. Consistency really does make the difference with skincare, so it’s wonderful to know you’re planning to make them part of your regular routine.
Your support of our brand, especially as a returning customer, is truly appreciated. Thank you again for taking the time to share your experience.
Warmest wishes,
The Skincare by Dr V Team
Great skin care products
Great skin care products, best on the market. My teenage son also uses the teens skin care.
19. marraskuuta 2025
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your kind words. We’re delighted to hear you and your son find the products so useful!
Skincare products are excellent with…
Skincare products are excellent with care given to packaging , excellent ingredients that actually target skin issues like hyperpigmentation.
25. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your kind words. We’re delighted to hear you value the packaging and that the ingredients are making a real difference for concerns like hyperpigmentation.
Warm regards,
The Dr V Team
Using her products for over 2 years
Using her products for over 2 years! These are excellent for skin of colour.
Use them if you want a clear, young looking skin with a fresh feel.
24. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your continued support over the past 2 years. We’re delighted to hear the products have helped!
Regards,
The Dr V Team
Love your products but your shipping is…
Love your products but your shipping is slow, hence 4 stars.
21. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you for your kind words about the products, we’re really glad you’re enjoying them!
We’ve checked your recent orders and can see they were all delivered within our normal 3–5 working day delivery timeframe. We also offer faster courier delivery options at checkout for customers who need their order sooner.
We appreciate your feedback and your continued support.
Shocking customer service and products…
Shocking customer service and products are over hyped
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skincare by Dr. V
thanks so much for letting us know :)
Wow what a miracle cream u made for…
Wow what a miracle cream u made for skin of colour. It melts in your skin and gives you a glow .Just love it ,I pray to God to give you more wisdom,and be prosperous in you achievement. Great job
17. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your incredibly kind words and heartfelt wishes. We’re truly delighted to hear how much you’re enjoying the cream and the glow it gives your skin. Your support means a great deal to us.
Warm regards,
The Dr V Team
Did Not Receive Purchase and Poor Customer Service
This review is in regards to order number 224359.
I purchased 3 sunscreens as a gift for a family member November 27, 2025. Around December 10, 2025, I noticed there was hardly any tracking information/ movement. Tracking page was saying the item shipped, but nothing more. I contacted SkincareByDrV to see what’s going on. Around December 18, 2026, I discovered my shipment was held by Canada customs on December 3, 2025. I contacted Canada customs and was instructed to ask SkincareByDrV and the shipping company 1) what Canadian courier was to deliver my parcel, 2) how was my parcel labelled, 3) what is the BSF124 number. Unless I have this information, customs cannot tell me where my parcel was/is held and if they still have it. SkincareByDrV stopped responding to my emails as of December 19, 2025. Even if there is no update, why not just say that? In my last email to the company, I clearly asked what their policy is for lost parcels.
The shipping company, DPD, has been far more responsive. They have responded to all of my emails - even if they could only say they have no update. As of January 10, 2026, DPD sent me an email stating my parcel has been lost in transit. They are to forward paperwork to SkincareByDrV, so I can be issued a refund. I’m hoping the process goes smoothly and they will at least reach out to me.
I bought the sunscreen because I believe in her products. I have recommended her videos and products to the majority of my friends and family. I know that things happen and I understand that, but to just ignore me when I bought a product from you is disrespectful. The experience has been both disappointing and frustrating.
I had a bad customer service experience and I did not receive my order.
15. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Dear Abby, thank you again for your patience, and we’re very sorry for the delay and uncertainty you experienced with this order. We completely understand how frustrating it must have been to wait so long without clear updates.
The parcel was held with the delivery partner, and despite repeated follow-ups, we did not receive further information. Communication was also slower than usual due to the Christmas and New Year holiday period, which meant it took longer to get responses from couriers and customs than it normally would.
We also want to acknowledge that we should have continued updating you while we were waiting for information, as we had done earlier in the process. We were not ignoring you, but due to staff holidays and an internal oversight, our follow-up communication fell short on this occasion, and we sincerely apologise for that.
As a result of the extended delay, the parcel was officially declared lost and we processed a full refund.
Thankfully, parcels being lost in customs or transit is very rare, but on this occasion the situation was unfortunately outside of our control. We’re truly sorry this happened and appreciate your understanding.
Warm regards,
The Dr V Team
Your Products are great
Your Products are great. But you don't offer worldwide delivery. And if you do, the charges are so high. I live in Thailand and use your products all the time. Please provide delivery.
15. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Hi Ruby,
Thank you for your kind words about the products, we’re really glad to hear they’ve been working well for you.
Just to clarify, we do ship to Thailand and to most countries worldwide. International shipping rates are set by the courier companies based on distance, customs processes and delivery speeds, and unfortunately these costs are outside of our control. We do try to keep rates as fair as possible and absorb costs where we can.
We truly appreciate your support and hope to continue serving you.
Warm regards,
The Dr V Team
Huge fan since day one!
Great products! Great for my Skin of Colour!
I love Dr V for filling this gap for skin of colour.
14. tammikuuta 2025
Vastaus yritykseltä Skincare by Dr. V
thanks so much for letting us know :)
Easy ordering process
Easy ordering process, delivery was seamless and no product leakages at all.
8. joulukuuta 2025
Vastaus yritykseltä Skincare by Dr. V
thanks so much for letting us know :)
Service was good but productive taste…
Service was good but productive taste and results were not visible even 2 percent inspite of keeping routine religiously.
13. kesäkuuta 2025
Vastaus yritykseltä Skincare by Dr. V
Thank you for your feedback. We’re glad to hear the service met your expectations, but we’re sorry you didn’t notice the results you were hoping for. It sounds like you may be referring to the collagen, and we understand how disappointing it can feel when changes are not obvious. Results can vary depending on individual factors and typically require consistent use over several months to assess properly.
We appreciate you taking the time to share your experience.
Warm regards,
The Dr V Team
Very nice
The Produkt is Good but i have pay last time Tax Thats my Problem
My from germany
13. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We’re sorry that you had to pay taxes on your last order to Germany. These charges are set by local customs authorities and unfortunately are outside of our control.
We completely understand this can be frustrating and truly appreciate your support.
Warm regards,
The Dr V Team
Vastaus yritykseltä Skincare by Dr. V
thanks so much for letting us know :)
Great and safe quality products …
This is a company that has Great safe quality products for skin of colour.
I have been buying from the beginning of the product launch and very happy. It has improved my skin very much. Prices are reasonable. All their products are great.
13. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your continued support since launch! We’re delighted to hear how happy you are with the products and that they’ve made such a positive difference to your skin. We truly appreciate your trust in the brand.
Warm regards,
The Dr V Team
Only very slight improvement
Have been using for a few months and not noticed lightness around eyes or scares.
13. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you for your feedback. We’re sorry to hear you have not seen the improvement you were hoping for around the eyes or scars. Skincare results can vary from person to person, and some concerns can take longer to respond than others.
If you would like, please contact our team with the products you have been using and how often, and we can advise on whether your routine may need adjusting.
I bought a concealer for under eyes…
I bought a concealer for under eyes and I will genuinely say that the colour shade match is spot on which was guided by their own online guidelines. And so I was ver impressed. The smoothness and application is brilliant and looks amazing. It blends beautifully and is so creamy on the skin and totally weightless. Feels like a cream
5. joulukuuta 2025
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your lovely feedback. We’re delighted to hear the shade guide worked well for you and that you’re enjoying the smooth, weightless feel of the concealer. It’s great to know it’s blending beautifully and feeling comfortable on the skin.
Warm regards,
The Dr V Team
Good products & exceptional service …
I live between Uganda and Rwanda so I usually order from the uk for delivery and the products get here in good time. Also the products have worked so well for me.
I wish you could make bigger bottles especially for people like us who live abroad. It’s easier with orders.
13. tammikuuta 2026
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for sharing your experience. We’re delighted to hear your orders reach you in good time in both countries you live in and that the products have worked so well for you.
Warm regards,
The Dr V Team
You never know until you try!
I love the products, been using few months now, I have, my family and friends have noticed my skin is way better! I am making a list of the face, and body treatments to try! Also, I need help with my hair!
16. lokakuuta 2025
Vastaus yritykseltä Skincare by Dr. V
Thank you so much for your lovely feedback. We’re delighted to hear you and those around you have noticed such a positive difference in your skin, and we’re excited for you to try more!
Warm regards,
The Dr V Team
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