sixthreezero Arvostelua 8 650

We have two Sixthreezero e-bikes and love them! I was able to work with Cora in customer service in regards to another order I placed and she was absolutely incredible to work with. Very responsive and took care of us immediately!

As a single income family raising a child with sensory differences, I was admittedly nervous about making this purchase. We’re only 2-3 months into our purchase of the rickshaw, and I have zero regrets. This trike is not only adorable, we can fit our entire family on it and we’ve had so many fun rides already. Our family struggled to find an outdoor activity to do together, and I’m so thankful for sixthreezero for creating this product. Feeling truly blessed that we found this product and made this purchase.

I ordered a bike for my wife for her birthday in July. When it was delivered the box had a huge hole in it. Upon putting it together the rear rack was bent and the rear bike rim was also bent. I reached out to the company on 7/16/25 and they told me they would replace the parts or I can go to a bike shop and have them repair the parts and the cost would be reimbursed. I asked for new parts and they didn't send until 9/3/25!!. Upon receiving the new parts I noticed the tire wall was a different color than the other tires that were originally sent. I reached out to them again and they still have not replaced the front tire to match the replacement they sent. Bad customer service all around.

Rizelle from Customer Service is prompt, personable, and non-repetitive. I've had the same experience with agents on the phone.

They do not back their warranty. Unable to replace parts on their own product. They are slow to respond and unwilling to resolve issues under warranty. Give you the run around and tell you they will follow up and do not.

Dear Sixthreezero,

I Love my new women’s step thru 7 speed bike!! The assembly was easy with great instructions and minor adjustments for custom fit. Love the color and style. The step thru design is fantastic. It’s zero effort getting on off. I feel safe with this bike! Truly I never thought I’d be riding a bike again, but thanks to this comfort bike I’m on the road! Yes!!👍💕

I would like the turquoise bell please. Thx so much!!

Rizelle, she is so helpful and prompt and I find her kind and thoughtful.

Very disappointed. The bike is pretty but was delivered several weeks later than promised. When it arrived, a big part was cracked and broken and the kickstand didn't work. A month later and I'm still waiting on the replacement part. The kickstand they told me to fix myself.

The evry journey bike is the most comfortable I have ever ridden. The size chart on the site was very accurate so the bike fits great.

It was packed well and arrived without damage and was easily assembled.

The quality is better than I expected at that price point.

Only thing keeping it from getting 5 stars is they ship,FedEx which is now the worst of all the shipping companies and the slowest.

First off I'd like to just say that this bike has been an absolute godsend! I'm a musician called "The Bicycling Musician" that goes busking in public from time to time, and my only mode of transportation has always been my bicycle. But it's always so draining for my body getting there while carrying my instruments, especially going back home since the return trip is all up hill. I went as far as building a box out of plywood that I bolted to the back of my old bike to take the weight off my back, but it was still always a difficult trip to go out and share my music with the public. So much so that it would deter me from going all together. Ever since I finally saved up enough to buy the electric trike from you guys, it has been A DREAM! The basket is perfect for holding my accordion and violin. I strap them down with straps I made for the box on my previous bike. Now I'm cruising up hills that normally I would be walking up while pushing my bike, tired and out of breath. I ended up picking the cream colored trike and I absolutely love it. I've gotten so many compliments and head turns while taking it out, it's definitely a looker! I decided to name it Buttercup because of the color, and I plan on composing a song named after it at somepoint in the future. It was worth every penny.

So far so good! The trike they sent had a couple issues when assembling it. They quickly organized sending me a new one. Fingers crossed that it works!! The team was very helpful and responsive. Shout out to Emil for helping me!

Wow - where to start. First, the wrong bike was sent, and it took 8 weeks to receive the correct bike. Once the e-trike arrived, I had it professionally assembled and took it for a test ride. Within a few blocks of peddling, I realized this definitly is not the bike for me. I immediately had the bike professionally deassmbled and sent back for return. After 5 weeks of attempting to get my refund I had have a lawyer get involved to revolve the issue. I want to give them the benefit of the doubt as I beleive they are a small company and I love supporting small businesses and honestly I would have understood the accidental shipment of the wrong bike and I would have been fine with the whole hassle of everything had I not needed a lawyer to finally get my money back. Needing a lawyer to get a refund is what prompted me to finally write this review as I want others to know what they may be getting into.

I was having trouble registering my bike on the website after getting it, and e-mailed customer service to see if I was missing something on the website. It turned out that there was an issue with the site at the time, and Rizelle helped to get my bike registered via e-mail instead. The response was in a reasonable amount of time, and took care of the issue without a lot of fuss.

Top notch customer service with great communication!

we drove from LA down to San Clemente for a test ride and bought the bike on the spot. It was set to be delivered a few days later and firstly they tried to deliver on a Friday when no one was home I told them that no one was there and had set up the delivery for Monday Friday came I get a phone call saying that the driver is on the way get that resolved delivery comes Monday I set the bike up on Tuesday and the bike clearly was never checked for quality control. The back tire was flat there was a bolt missing on the foot pad and there was also a random bolt just in the bottom of the box who knows where it came from. The front tire was put on and the bike makes a very strange noise when in motion. I immediately reached out to customer service was told that I would get a response back after sending in my videos and photos of the bike and have had to spend the last two hours trying to get my issue resolved. Do yourself a favor do not buy anything from this company literally the worst customer service experience I have ever had and clearly they do not do quality control when sending out a product

Love my bike. I got the sky marigold color and it’s gorgeous. Smooth to ride and comfortable. Easy to build.

Amazing customer service. My bike was sold out, and they helped me get a replacement for free. Shout out to Rizelle in Customer Service for their amazing service and prompt responses. 10/10 would recommend people to buy from them.

Excellent customer service. Emil was very helpful and responded quickly. Love the bike as well, great quality!

I am getting back on a bike for the first time in 20+ years - and found sixthreezero from a YouTube video, explaining how easy the EVRYjourney is for "beginners". My bike arrived quickly and had clear assembly instructions. It's BEAUTIFUL and high quality, and easy to ride! One small part had an issue (the quick-release skewer), but I emailed their Customer Service and it was resolved right away by Emil, who was so helpful and friendly. I like how many different options sixthreezero offers (literally a bike for everyone!) and how many videos and support options they have. Thanks a bunch!

If I could give negative stars, I would. Dealing with this company has been the worst experience with a company in my life.
We bought my husband a trike. We had a number of smaller issues, and tried to reach out to customer support. Their default is to refer you to the website. However, they take a very long time to respond (one email apparently sat in their spam folder for 19 days). When he told them the brakes aren't working well, he was told that it's normal for etrike brakes to be different (even though he told them they really don't work well - you squeeze and nothing). We even took it into the shop, and they said that the brakes do need repair, but we should try and get it covered under warranty. So we reached out to sixthreezero to ask about that, and no reply.
We decided after three weeks that the trike wasn't working for him and the lack of customer support was distressing, so we began the process of returning the trike while we still could (according to the website. The initial step was simple - we got a confirmation email that told us to wait for approval and they would send us directions. After a week of calling/using livechat/emailing, I posted a negative review on the Shop App (where we purchased the trike) to get approval. But here's the rub - they said that the instructions on how to return the trike will come by email. The support person on LiveChat said she sent the email, but I never received it (20 minutes checking all folders, spam, junk and trash). So I asked them to resend it. A week later, several phone calls (where I was sent to voicemail but never received a reply), LiveChats, and emails later, I still haven't received the email with the instructions. I did get a reply, which asked me why I want to return the trike and told me I needed to get approval.
This is the most dishonest company ever. The product is substandard, they won't provide support and they're refusing to honor their promise of a 30-day trial.
I can't emphasize enough -- keep away from this company.