Sinks.co.uk Arvostelua 

AWFUL AFTERCARE! I ordered an expensive ceramic Franke sink that should have been bomb proof. When we unpacked it to install it it was cracked and usable. We let them know that day but they are saying as we didn't let them know 7 days after delivery they can't do anything! This is complete rubbish and break consumer rights act! A fight to get my money back continues and I won't back down!

Some quite angry reviews on this thread caused by unrealistic expectations. These guys don't carry stock, which is how they offer great discounts on RRP. Since the product comes direct from the manufacturer it may take a while to sort problems out. The sales team are great if you speak to them. They checked for me that the sink was in stock before ordering and also checked the manufacturer over delivery date. Overall a great experience to get the sink we wanted. 30% discount, delivery in 3 days. Sorted!

Don't order anything! Their reputation for returns is extremely poor and I've had the same experience. I requested to return a product, they responded but not with information on how to return, they purposely delayed me to a point were it went over 14 days since the purchase and then they said it couldn't be returned as it went over the 14 days which is against their online policy

I cannot explain how badly run this company is.
Firstly they never reply to emails and are impossible to return items to.
Then they receive your item back and don't refund. They've had my item back since the 30th June.
I have had to start a charge back via my card company due to their lack of response.

Honestly this is a company to AVOID

Absolutely, DO NOT trust this business!

I ordered a Franke Stainless Steel on line, after first checking with their call centre that the sink was in stock, the sink arrived the following day.
Unfortunately the sink arrived damaged, it looked like it had been roughly handled during transit, no fault of Sinks.co.uk.
I contacted the call centre, and explained that the kitchen fitter was due to fit the sink the following day.
There was no hesitation in sending out a replacement, which was promised to arrive the next day in time for the fitter, which it did.
On my experience I would have no hesitation on recommending this company, the products are genuine and are of a reasonably price compared to their competitors the delivery and the after sales service was first class. Well done.

After we placed our order (for a Perrin and Rowe kitchen tap, in pewter), we felt worried as there was no further communication for a few days despite the promise that it would be sent out the next day. We then read some poor reviews on here which gave us very cold feet. But just when we thought we had been messed around, our tap just arrived! It is beautiful. If only they had communicated more clearly about its dispatch then we would give five stars. We were doubtful that they would be able to supply this tap so quickly when other companies had a much longer lead in time, but it turned out that all our doubts were unfounded!

Absolute crooks, do not use. Customer service is non existent, friendly enough on the phone but do not follow through what they have discussed.

We had a belfast sink that was delivered broken into 3 pieces, things happen, however, it took them 2 weeks to replace it and we are still waiting 1 month later to pick the old one up.

We also treated ourselves to some Perrin and Rowe brass taps which arrived scratched, they aren't helping at all with this one, infact I'm currently on hold to them and have been for the last 10 minutes so far.

They're very happy to take your money but do nothing for you afterwards.

The quality brands should not be working with them as gives their product a bad name too.

Utter disgrace and strongly advise to not use these guys.

ps...still on hold!!

Avoid at all costs! I purchased a product that turned out to be faulty. When I tried to return it, I was met with resistance and a complete disregard for my rights as a consumer.

Despite sending video evidence of the fault, Sinks.co.uk refused to refund me and tried to pass all responsibility to the manufacturer. This is a clear breach of the Consumer Rights Act 2015, which states that goods must be of satisfactory quality and fit for purpose.

When I pushed back, they became evasive and unhelpful. It was clear they had no intention of resolving the issue.

With no alternative, I was forced to do a chargeback via my credit card company. Save yourself the trouble and avoid this company.

I should have read the reviews before I ordered. Bought the taps I wanted, which said ‘in stock’, then told lead time was months. Asked to choose a different tap if I wanted it now, which wasn’t really what I wanted, and when it arrived it was clearly used and tarnished. Poor comms on email but to be fair I did get a response, unlike some other people on here. Website lures you in with ‘in stock’ so just be aware of that and completely disregard that statement. I’d suggest other companies before this one

Notice everything says 'in stock / fast dispatch' in their website? Notice all the reviews saying items took WEEKS to be delivered? Emails go unanswered/ignored? Well here I am, adding to the list of people who'd wished they'd read the reviews first...

Next day and 'in stock' apparently mean 6+ weeks lead time, 4 chases via email, and only one reply.

Website is a literal bait and switch scam - get you in, THEN they order your part in from their suppliers.
Forget customer service - it's non-existent. Emails ignored, zero F's given.

I'd rate sinks.co.uk (and their other trading name, taps.co.uk) zero stars if I could.
AVOID.

Waste of time. I called before ordering and they said 3-5 working days for delivery. On the 6th day called them and they said waiting for manufacture. Rubbish!!!! Avoid!!!!

I ordered and paid for a set of taps 4 weeks ago that were stated as being in stock and yet have they have still failed to arrive or be dispatched. I’ve call on 4 occasions now only to be fobbed off, each time being promised a call back that was never received.
Save yourselves the trouble and buy from elsewhere.

My second purchase from sinks!!! Supersonic next day delivery. Tracking was not perfect but delivered in good condition. Checked the stock level before l made I ordered with customer service. Thanks 👍

Extremely disappointing service. I would recommend buying from elsewhere.
Bought a sink and drain pack, both delivered fine, no issues. I had them installed about 3 weeks after they were delivered only to find out from the plumber that the drain pack was incomplete. I had not been informed of this by Sinks.
Ironically after the plumber had left the missing part (which I was unaware of) was delivered. I then had to rebook the plumber to fit the part. This was obviously an extra charge a weeks delay. Plumbers are not cheap and are busy!
I call the company twice to voice my complaint, no one ever got back to me.
I was informed that I should have checked the drain pack to establish if it was complete before booking the plumber!!
Unfortunately I am not a plumber nor psychic. How would I know if a sealed drain pack is incomplete?
Absolutely shocking customer service, definitely avoid if you can.

Useless - Promised delivery by a certain date and no show. Called 2 days later and item still not sent out. Not willing to make any commitment on stating when it will even be dispatched. This was a trial order for them with the plan of putting a lot more business their way but they have failed miserably. Avoid if you need a good company to deal with.

Lead time on webpage a lie. Called and told would still be in timeline of my kitchen fitting- called again and told it would be a week later. Very frustrating- will not use again.

Absoloutly brilliant service. Speedy delivery. Beautiful product. Well packaged. Thank you.

I had booked my plumber for the 24th to fit my new SINKS.CO.UK supplied tap .The item was a day latter arriving, as in the 22nd instead of the 21st, through no fault of SINKS.CO.UK .To get the tap to me for the 24th took a terrific effort by Alexa in the office and the staff in the warehouse. The tap is fitted and looks terrific. Thank you all concerned. Paul Taylor

Happy with order process and speed of dispatch. Unfortunately they use a useless courier company, DX Express. My order did not arrive on the scheduled day nor was there a sufficient explanation of where it was. I had to buy another tap as the plumber was booked in for a specific day. Took four days to get back to me with precise details of where the tap has been left. Not great customer service.