Incredible customer service. Due to supply chain / factory issues the fire clay sink we wanted was out of stock nationally. The lady (whose name I can’t remember, sorry), bent over backwards to sour... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Absolutely shocking! Emailed for a refund within 14 days! A reply asking for pictures of the box's condition. Replied 3 days later! Been 3 weeks and nothing!! They have completely ghosted me! When I e... Näytä lisää
Terrible customer service. Numerous promises to resolve a faulty tap that had a manufacturing fault resulted in being ignored. No returned calls or emails. My total order was expensive but they don’t... Näytä lisää
I found a sink that I really liked. No other retailers sells it and it looks perfect for what I was looking for The trust pilot reviews really put me off, but a part of me was edging to t... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Sinks is the number 1 approved on-line retailer of Perrin and Rowe taps in the UK. We have been an independent retailer of Perrin and Rowe taps for over 5 years and offer the complete Perrin and Rowe kitchen tap range at very competitive prices.
Yhteystiedot
Unit 5 Babdown Industrial Estate, Babdown, GL8 8YL, Tetbury, Yhdistynyt kuningaskunta
- 01173 302 281
- sales@sinks.co.uk
- sinks.co.uk
2,5
Välttävä
599 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 37 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
DON’T purchase from this company!
Don’t use this company!!
Faulty sink delivered in August, have been emailing and messaging with no response for months. Spoke to someone on phone who said they would respond in 24 hours, this was November. They don’t answer phone since this conversation. Taking legal action!
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good afternoon,
I am sorry to hear of the issue you have had with your sink.
If there is a fault with your sink, and it has been installed, your warranty will now lie with the supplier rather than ourselves. We would be more than happy to put you in contact and help you find a resolution - if you give us a call on 01380 270 010, a member of our team would be happy to help.
Kind regards,
Sinks.co.uk
I ordered a tap which turned out to be…
I ordered a tap which turned out to be the wrong one. That was my mistake. I wanted to return it……what an absolute joke of a process. The process started in mid October and I finally got my refund in early January. Be wary of the outrageous admin fee for returns. In short, be very sure the product is right else look forward to a long process. Never again.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good afternoon Nick,
Please do accept our apologies for the delays with your returns process. We had to have the tap sent back to our supplier for inspection and approval, and unfortunately this meant we had to wait on their response before we could proceed, which caused delays outside of our direct control. Nevertheless, I do understand how frustrating this may have been, and please be assured that our team are looking into your feedback to improve our service.
We do appreciate your feedback, and if there is anything further we can assist with, please do not hesitate to reach out.
Kind regards,
Sinks.co.uk
TERRIBLE
TERRIBLE! Ordered a kitchen sink, chose the day well ahead of schedule for kitchen fitting. Phoned them on delivery day as sink did not arrive and they then told me it was out of stock??? What a joke, they did not even bother to tell me. If I had not have phoned I could have wasted more time and not got any other sink on order in time. Terrible service. AVOID!
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Amanda,
I do sincerely apologise for the issue you experience with your order. Whilst we strive to provide a true reflection of the stock available at all times, unfortunately we were not notified by our suppliers of the delay to your item and were unable to inform you earlier.
Once again, please do accept our apologies for this inconvenience. If you do require an alternative, please give our team a call on 01380 270 010 - we would be more than happy to provide you with product availability and delivery estimates on any product.
Kind regards,
Sinks.co.uk
Sent wrong kitchen tap but unacceptable excuses
I bought a kitchen sink and a kitchen tap at sink.co.uk and received them on 21 November 2025. After I received the products, I found a defect at the sink’s corner… that made me so disappointed. The most surprising me was the tap, it comes with a plain carton box with no logo or brand name which obviously not the brand I bought in my order. After I search online with the model no. appear on the box, its belongs to other brand just with a similar outlook which is not shown on the sink.co.uk website. So I talked with their customer service, they said that it is the same product. It is an unacceptable excuse absolutely. The non-branded tap is not the same as the one I ordered with different specifications. Also, I can find this tap on other website with lower price. This make me so angry with their reply. Based on the damage of the sink, the staff promised provide a 10% refund of the payment. However, after many days on phone and email, the case still unsolved. What a nightmare for purchasing with this company!
It is a kind of cheating!
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hello,
I do sincerely apologise for the issues you have had with your order. We understand your frustration with the issue, so please be assured our team are working hard looking into a resolution for you. As soon as we have investigated this further, our team will be in touch.
If there are any further issues, please do not hesitate to reach out to us sooner - we are happy to help.
Kind regards,
Sinks.co.uk
Great service
After reading the negative reviews, I was hesitant to place an order with sinks.co.uk. However I gave them a call on Friday before 12pm and spoke to a helpful rep to confirm tap availability. I placed the order online, with tap arriving next day (Sat) with no issues, and tap/packaging in perfect condition. Very pleased with the price and service. Will certainly use again.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Craig,
Thank you for taking the time to share your experience. We’re delighted to hear that our team was able to assist you and that your order arrived promptly and in perfect condition.
We look forward to welcoming you back to sinks.co.uk in the future!
Kind Regards,
Sinks.co.uk
dont use this company
delivered my sink to wrong address. now there refusing to redeliver and don't even know the house name or person they left it with it and saying its my fault. and i need to buy another one. I'm reporting to trading standards my credit card fraud team extremely unhelpful company
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Justin,
We’re very sorry to hear about the issues with your delivery and understand your frustration.
We’d like the opportunity to resolve this for you as quickly as possible. Please contact us directly on 0117 330 2277, and our Customer Service Supervisor will happily discuss this with you further.
Kind Regards,
Sinks.co.uk
poor communication and service
Poor experience with this company - I should have checked the reviews first! .
Ordered a Franke Maris 4 in1 filtration kit along with a number of other items approx 5 weeks ago. Their website stated it was in stock. It didn't arrive with the rest of the order (which also was delayed) but with no proactive communication or explanation from the company. I have chased on numerous occasions over the past few weeks, they rarely get back to you. Website still states item is in stock (despite mentioning this was misleading and inaccurate), it's definitely not. Have contacted Franke direct who say its not available through their suppliers for another 1 - 2 weeks minimum. So have contacted company to request refund a few days ago. Guess what - no useful response and no refund!
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Rachel,
We’re very sorry to hear about your experience and sincerely apologise for the delays and lack of communication regarding your order. This is not the standard of service we aim to provide.
We would like the opportunity to resolve this for you as quickly as possible. Please contact us directly on 0117 330 2277, where our Customer Service Management Team will be happy to assist you with your refund or an alternative solution.
Kind Regards,
Sinks.co.uk
Frustrating refund process and fees
I was really disappointed with the quality of the Artisan tap I ordered from Sinks.co.uk (owned by Austen Group Ltd). It turned out to be manufactured by Ellsi, a brand I don’t rate, and nowhere on the Artisan product page was Ellsi mentioned.
I requested a refund within 5 days of purchase due to concerns about the product’s quality and the lack of brand clarity. Despite being well within the 14-day cooling-off period, Sinks.co.uk refused to handle the refund directly and told me I had to return the item to the supplier.
The product was returned unused, in perfect condition and original packaging — yet they still deducted £35 from my refund as a so-called “handling fee”. This fee was not disclosed at checkout, and when I asked for a breakdown or final invoice, they simply replied:
“Unfortunately we are unable to provide a final invoice for the refund.”
The entire process was slow and frustrating. I had to chase them multiple times, and even after they issued a partial refund, I still haven't received any clear explanation or proper documentation.
I strongly advise potential customers to:
1. Be wary of unclear product branding (check who the actual manufacturer is and ask them directly if it is not clearly labelled)
2. Read the returns policy carefully (even then, key charges are vague or undisclosed)
3. Know that you might face undisclosed fees, a delayed refund, and no final invoice or breakdown
Overall, a really poor customer experience - I would not recommend this company.
14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Joseph,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the disappointing experience you’ve had with your order, and we appreciate the opportunity to address your concerns.
Regarding the manufacturer information being shown on the website, I have passed your comments to our purchasing team for review. This will be discussed internally.
With respect to the returns fee, our terms and conditions — which are agreed to at the time of purchase — state that “the collection charge for sinks and taps depends on the item; it will typically be £70 per item, but we will only charge you the lowest price possible.” In your case, the supplier applied a returns fee of £35, which is why this amount was deducted from your refund.
Our customer service team has been in contact and provided all documentation requested; however, we completely understand that you may still have questions or wish to discuss the matter further. Please do not hesitate to contact us on 0117 330 2277, where a member of our Customer Service Management Team will be happy to assist you.
Kind Regards,
Sinks.co.uk
Poor quality products poor customer service, no refunds offered for faulty products.
Less than a year ago I bought an Austin & Co Granite composite Undermount/flush sink from this company. Within two months the sink started chipping whenever anyone washed up. I contacted Sinks who contacted Austin and co… both parties have taken no accountability for the poor quality of the sink. I’m left with a sink not fit for purpose that I will be left out of pocket not only the £280 for the sink but the cost of removal from my oak worktop, purchase and installation of another sink!
Do not buy their granite composite sinks unless you do not wish to use it like a sink!
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Bonnie,
Thank you for your feedback and I am sorry to hear about the issues you have experienced.
All evidence you have provided has been forwarded to the manufacturer for review. Following an investigation, it has been determined that the chips in the sink appear to have resulted from mechanical impact rather than a defect in material.
Please be assured that we are continuing to investigate this matter further. A member of our team will contact you directly within the next 24 hours to advise on how we intend to resolve this for you.
Kind Regards,
Sinks.co.uk
Not show why this company has gotten…
Not show why this company has gotten bad reviews. We ordered a Franke Eiger tap on Friday and it was here on Saturday. Best price on the internet as well.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Simon,
Thank you so much for your feedback!
We’re delighted to hear your Franke Tap arrived so quickly and that you found the best price with us.
We really appreciate you taking the time to share your positive experience.
Kind Regards,
Sinks.co.uk
Efficient and professional
I accidently ordered the wrong product so I phoned to see if I could either replace or return it.
I had to call on a few occasions as the third party were not efficient and so I needed Sinks to act as a go-between.
Each time I was dealt with efficiently and professionally. They couldn't have been more helpful.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Afternoon,
Thank you so much for taking the time to share your feedback. We’re delighted to hear that our team was able to assist you efficiently and professionally, and that you felt supported throughout the process.
We always strive to provide the best possible service, even when liaising with third parties, so it’s great to know this was reflected in your experience.
Kind Regards,
Sinks.co.uk
I do not recommend this company. It may be cheap but it's poor quality with bad customer service, only paying lip-service to issues.
I bought a Bidbury & Co sink and tap from sinks.co.uk. It arrived promptly, with no damage and was kept securely in the box, indoors until fitted.
At the time it arrived I attempted to sign up for the warranty from Bidbury & Co. They would not recognise the warranty because "our product warranty does not extend to products sourced from (in this case) liquidated stock."
I was more than a little surprised because nowhere on the sinks.co.uk website that this is liquidated stock.
Unfortunately - due to issues with the worktop - the sink was not fitted for 6 months. It was fitted for only 2 weeks when cracks appeared in the sink.
Neither sinks.co.uk nor their supplier will take any responsibility for the poor quality of this sink, and obviously Bidbury&Co will also not recognise or take responsibility either.
We will now have to buy a new sink, waste etc etc and fit it (which will be extremely expensive)
It is certainly not worth buying from this company. I would avoid it and go straight to a trusted company, that recognises a warranty
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Afternoon,
We are very sorry to hear about your experience and fully understand how disappointing and frustrating this situation must be.
Please be assured that we are currently working directly with the manufacturer to obtain a suitable resolution. We will contact you via direct email within the next working day to confirm how we intend to proceed and to outline the steps we will take to resolve this matter for you.
Once again, we sincerely apologise for the inconvenience and frustration caused, and we greatly appreciate your patience and understanding while we work to put things right.
Kind Regards,
Sinks.co.uk
Excellent customer service
This company really helped me find the right tap to suit my needs. They went out of their way to make calls to find out the specification and got back to me very promptly. It was refreshing to speak to a human and their customer service was excellent. My tap arrived within 24hours. I highly recommend this excellent and their excellent products
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Afternoon ,
Thank you so much for your review!
We’re delighted to hear that our team was able to assist you in finding the right tap and that you were pleased with the level of service you received. Providing knowledgeable, efficient, and personable customer support is very important to us, and we’re glad this was reflected in your experience.
We really appreciate your recommendation and hope you enjoy your new tap!
Kind Regards,
Sinks.co.uk
A sinking feeling with incompetent SINKS.CO.UK
We ordered a sink that was shown as ‘in stock’ on their website. I rang them a couple of days later to see when the delivery would be and I was abruptly told it would be delivered in about 20 days as it wasn’t in stock. The refund would not be immediate and would be within a few days!!
Now I know why they have such a poor reputation!
A complete lack of customer service!
No interest in improving their review ratings
Update since the reply below
The webpage now shows a 10% off offer and still ‘ in stock ‘
Poor effort!
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good afternoon,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration and inconvenience caused by this situation. While we make every effort to maintain accurate stock levels and ensure our website reflects true availability, there are rare occasions where discrepancies occur due to unforeseen issues with our suppliers or inventory system.
Please be assured that your experience is not reflective of the level of service we strive to provide. We are continually reviewing our processes to prevent similar occurrences in the future.
We would greatly appreciate the opportunity to look into this matter further and resolve it for you as quickly as possible. Please contact our customer service team on 0117 330 2277, and we will be happy to assist you.
Kindly note that every response is written by our Customer Service Supervisor. We do not use AI-generated replies.
Kind Regards,
Sinks.co.uk
No refund after being mis-sold the wrong plumbing kit
I bought a two bowl kitchen sink, at the checkout the website recommended a plumbing kit. There were no questions as to the other appliances to be connected (dishwasher and washing machine). When my plumber arrived a couple of weeks later he said it was the wrong plumbing kit. When I asked to return and have a refund they refused, saying it was past 14 days. Anyone fitting a kitchen knows that things take longer than anticipated. They have really poor customer service and I wouldn't recommend them
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Anne,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.
Our plumbing kits are recommended based on general compatibility, but we appreciate that every setup can vary depending on additional appliances such as dishwashers or washing machines.
Regarding the return, our policy allows returns within 14 days in line with our terms and conditions, but we always aim to be fair and assist wherever possible. If you could please contact our customer service team on 0117 330 2277 with your order number, we’d be happy to review this again.
Kind Regards,
Sinks.co.uk
I don't understand how this company is…
I don't understand how this company is still trading as the number of one star reviews is higher than the number of stars in the sky.
Each disappointed customer stressed the fact that they are outsourcing so they don't even know if things are in stock and take your money before they check that. Things arrive with huge delays and often parts are missing and, like in my case, you wait for almost a month after returning the good for your money to be returned to you.
Don't use them, don't, please, don't! You are better off going somewhere else.
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Izabela,
We’re very sorry to hear about your experience and the frustration this has caused. This is certainly not the level of service we aim to provide.
Please contact us directly on 0117 330 2277 with your order details, and a member of our team will be happy to look into the issue further for you and help resolve the matter as quickly as possible.
Kind Regards
Sinks.co.uk
Top notch service
I recently ordered a sink and was really happy with the whole experience. There was a small mix up when I got the wrong item. I called up and spoke to Will and then Niomi, and they sorted it straight away. I’ll definitely be back to order a tap for my utility soon.
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Morning,
Thank you for taking the time to share your positive experience!
We’re delighted to hear that you’re happy with your order and that our team — especially Will and Naomi — were able to quickly resolve the mix-up for you. We always ensure our errors are dealt with as smoothly and efficiently as possible.
We look forward to welcoming you back soon when you’re ready to order your new tap.
Kind Regards,
Sinks.co.uk
Be very wary of using this company
Be very wary of using this company.
I spent £225 and after the goods arrived and I needed some help with a missing part, I had the 'let's fob the customer off as quickly as possible' customer service. They proved, through their bungling incompetence and lack of interest that at a senior level within the organisation they don't have a clue. It's hard to understand how a company remains in business treating its customers in this way. I only wished that I'd looked at their reviews before placing an order, that would have saved me from this ‘worst in class’ service.
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Hi Nick,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify the situation regarding your order.
As discussed during your recent telephone conversation with our team, the item purchased was the ‘tap only’ version, and the component you believed to be missing is not included with that particular product.
To ensure complete accuracy, our Customer Service Supervisor contacted the manufacturer directly on your behalf and received confirmation that the part in question is supplied only with the corresponding filter system, which was not purchased.
Our customer service team acted promptly to investigate your enquiry, verify the information with the manufacturer, and provide you with the appropriate contact details for the Franke Spare Parts Team, who are best placed to assist further. We’re disappointed that this has been perceived as poor customer service, as our team made every effort, to offer clear and accurate support within the limits of what we are able to provide.
If you have any further queries, please reach out to us on 0117 330 2277 and we will be happy to discuss this with you.
Kind Regards,
Sinks.co.uk
Sympathetic to my issues and resolved…
Sympathetic to my issues and resolved quickly. Good range of products to choose from.
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Afternoon,
Thank you for your positive feedback. We’re so pleased to hear that you’re happy with both our products and service.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
Sinks.co.uk
Terrible customer service
Product arrived very quickly but had a cosmetic fault. Customer service is absolutely useless! Spend a bit extra and buy from elsewhere. They outsource their customer service, so they know nothing
16. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sinks.co.uk
Good Afternoon,
Thank you for your feedback. I'm very sorry to hear that your item arrived with a cosmetic fault and that you were disappointed with the level of customer service you received. Please accept our sincere apologies for the inconvenience caused.
To clarify, our Customer Service Team is not outsourced. We handle all enquiries in-house to ensure consistency and accountability. As we offer a wide range of products, not all items are stored in our warehouse, and we work with multiple trusted suppliers to fulfil orders efficiently.
While our team is trained across all product ranges, there are occasions where we need to consult directly with suppliers to provide the most accurate and up-to-date information. This is simply to ensure we give our customers the best possible support.
We would appreciate the opportunity to put this right. Please feel free to contact us directly on 0117 330 2277, and a member of the team will be happy to assist you further.
Kind Regards,
Sinks.co.uk
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