Singles50 Arvostelua 304

Vastaus yritykseltä Singles50

Päivitetty 5 päivää sitten

Bonjour,

Merci pour votre avis.
Concernant la date mentionnée, il est possible qu’il s’agisse d’une erreur de saisie, mais sans avoir accès à votre dossier, nous ne pouvons pas le confirmer avec certitude.

Je vous invite à me contacter directement à l’adresse trustpilot@singles50.com avec l'adresse mail enregistrée chez nous afin que je puisse vérifier votre compte en détail, y compris le suivi de votre remboursement.

-Malheureusement, nous n’avons pas reçu les informations demandées, ce qui ne nous permet pas de localiser votre profil.
Si vous le souhaitez, vous pouvez toujours me contacter directement afin que je puisse vous aider.

Cordialement,
Lea

Vastaus yritykseltä Singles50

7. huhtik. 2026

Bonjour,

Merci pour votre retour.
Je comprends que cela ait pu vous donner cette impression, mais il ne s’agit pas de bots. Les messages que vous mentionnez correspondent très probablement aux questions “Brise-glace” proposées sur le profil.

En effet, chaque membre peut choisir des questions pour faciliter les premiers échanges. Si aucune question n’est sélectionnée, le système en attribue automatiquement quelques-unes de manière aléatoire. Il est donc possible que plusieurs membres aient les mêmes questions, ce qui peut donner l’impression de messages identiques.

Ces questions ont justement pour but de démarrer la conversation plus facilement entre membres.

Si vous avez le moindre doute sur un profil ou un échange, n’hésitez pas à le signaler afin que nous puissions vérifier.

Cordialement,
Lea

Vastaus yritykseltä Singles50

25. maalisk. 2026

Hello Vicki,

Thank you for your review.
We’re sorry to hear that reading reviews gave you this impression. We’d like to reassure you that Singles50 is a legitimate service, and many of our members use the platform to make genuine connections.

We understand that choosing a dating platform is a personal decision, and we always encourage users to take the time to feel comfortable before subscribing.

If you ever decide to give it another try or have any questions, our support team will be happy to assist you.

Kind regards,
Lea

Vastaus yritykseltä Singles50

4. maalisk. 2026

Hello Laurence,

Please allow us to clarify that the subscription price, billing period, and total amount are clearly displayed before confirming the purchase. If a 12-week plan is selected, the full amount for that period is charged upfront, as indicated during checkout.

Regarding the right of withdrawal, this is of course respected. However, as stated in the terms agreed to at the time of purchase, certain conditions may apply once the service has been activated and used.

Please contact us directly through our contact form with your account details so we can examine your situation carefully.

Best regards,
Lea

Vastaus yritykseltä Singles50

25. helmik. 2026

Hello Dan,

We’re sorry to hear about your experience. We want to assure you that we do not create AI-generated or fake profiles. All members register themselves, and our moderation team actively reviews and removes suspicious accounts. If you noticed specific profiles that seemed questionable, we encourage you to report them so we can investigate properly.

Regarding the Premium subscription, certain features such as viewing messages and photos require payment. This is clearly indicated during the sign-up and purchase process and helps us maintain a secure and moderated platform.

If you’re willing, please contact us via our contact form with more details so we can look into your concerns further.

Kind regards,
Lea

Vastaus yritykseltä Singles50

24. helmik. 2026

Hello Lars,
We are sorry if you had trouble finding our customer service contact. Please note that you can either reach us via the contact form found on our website, or you can also find our direct customer service email in all the emails you should receive from us. When it comes to the "decoy profiles" we would like to inform you that we do not create fake profiles. You may be referring to profiles with placeholder photo's. This means that the user has not yet uploaded a picture.
If you would like to have any additional information, please do not hesitate to contact us directly.
Best regards,
Lea

Vastaus yritykseltä Singles50

11. helmik. 2026

Hello Clare,

The subscription price is always displayed clearly before purchase, and the total amount charged depends on the selected membership option. We would like to review your case to clarify the amount billed.

We also do not use members’ photos on social media without consent. Profile data is handled in accordance with applicable data protection laws.

If we have received your emails, we would have responded to them. Please contact us again via our official contact form with your account details so we can help you and assist you further.

Best regards,
Lea

Vastaus yritykseltä Singles50

11. helmik. 2026

Hello Dalila,

Please be assured that we do not use members’ profiles as “bait,” nor do we operate fake accounts. The authenticity of our community is very important to us, and we actively monitor and review profiles.
If you have concerns about specific accounts, we encourage you to report them so our team can investigate promptly. We take such feedback seriously and are always working to maintain a safe and genuine platform.

Best regards,
Lea

Vastaus yritykseltä Singles50

11. helmik. 2026

Hello Samantha,

Registration on C-Date is free, which allows you to create a profile and receive initial interest. To read and reply to messages, a Premium Membership is required.
If you have any questions about how the subscription works, our customer support team will be happy to clarify them for you.

Best,
Lea

Vastaus yritykseltä Singles50

4. helmik. 2026

Hi,

I’m sorry to hear you feel this way and that your experience didn’t meet your expectations. Singles50 is designed for people looking for serious connections, and I want to be clear that subscription prices, included features, and renewal terms are shown before purchase and are also available in the account details.

If you have any questions feel free to contact me.

Kind regards,
Anna

Vastaus yritykseltä Singles50

Päivitetty 4. helmik. 2026

Hi,

I’m sorry to hear you’re disappointed with your experience. I understand your frustration, but I want to clarify that we take reports about fake profiles very seriously and the platform is actively monitored to detect and remove suspicious accounts.

Regarding pricing: all subscription prices and terms are shown clearly before payment is confirmed.

If you can share more info about the profiles I'm happy to review any profiles you believe are not genuine.

On another aspect of customer service: I wanted to let you know we care about our customer. But as with any other contract, there are binding terms like cancellation, for example. If there hasn't been a timely cancellation, the Premium Membership gets renewed.

Kind regards,
Anna

Vastaus yritykseltä Singles50

28. tammik. 2026

Hi,

I’m sorry to hear the site didn’t meet your expectations. Available matches can vary depending on location, how narrow your search criteria is etc. Broadening your criteria can sometimes prove helpful.

Regarding pricing, the full amount is always shown on the payment page before confirmation. Questions and inquiries about payments, don’t require contacting PayPal — contacting us directly via the website is the simplest way to resolve any open questions.

Thanks,
Noel

Vastaus yritykseltä Singles50

28. tammik. 2026

Hi,

We’ve made cancellation straightforward and available at the bottom of our homepage.

If an email address appears invalid, we recommend double-checking the spelling or using the contact form on our site instead.

From this review alone, it’s not possible to identify a specific account, so I’ve asked for more information via Trustpilot to look into this properly.

Thanks,
Noel

Vastaus yritykseltä Singles50

20. tammik. 2026

Hello, thank you for your great review! All the best, Lea.

Vastaus yritykseltä Singles50

23. jouluk. 2025

Hello Anne,

Thank you for sharing your positive experience! We’re delighted to hear that Singles 50 has met your expectations and that you’ve had great interactions with other members. We wish you continued success and enjoyable connections on our platform.

Kind regards,
Lea

Vastaus yritykseltä Singles50

9. jouluk. 2025

Hi Jay, and thank you for sharing your feedback. We’re sorry to hear about your experience.

Our pricing, including the full amount and renewal details, is always displayed transparently before purchase.

Regarding your match suggestions: you can adjust or limit your match parameters at any time in your profile settings, and we recommend doing so for a more tailored experience.

If you had any issues using the platform on your phone or didn’t find something intuitive, our customer service team would be happy to look into this with you and help improve your experience.

Please feel free to contact us through our contact form so we can assist you directly.

Best regards,
Lea

Vastaus yritykseltä Singles50

Päivitetty 4. jouluk. 2025

Hello Maryline,

We’re sorry for the confusion. On the payment page, the full price of the selected Premium membership is always displayed before any payment is made. The weekly rate shown is only for comparison, but the total amount charged is clearly indicated so users can choose the plan that suits them best.

Since we cannot locate your account from this review alone, please contact us directly through our contact form so we can check your profile and assist you further.

Update: If we have made an offer, it is very unlikely that we decided to decline the offer the following day.
In order to help you properly, we will need more information related to your account. Please provide the information requested here, or contact us via our contact form on our website.

Kind regards,
Lea

Vastaus yritykseltä Singles50

Päivitetty 1. jouluk. 2025

Hello Therese,

We understand how worrying this situation must feel, and we are very sorry for the stress it has caused you.

To assist you properly, we will need to review the documents you received. Please contact us directly through our official Singles50 contact form and include:

* A screenshot or photo of the letter
* Any reference number from the collection agency
* The email addresses you used to check your membership

This will allow us to verify the letter and to clarify the situation for you.

If you prefer to discuss the matter in Swedish, feel free to contact us through our Swedish website, and our Swedish-speaking team will assist you.

We have located your profile. We can see that your case is being handled internally and we kindly advise you to refer to the last communication we have sent to you. Our customer service team will be able to assist you.

Best regards,
Lea

Vastaus yritykseltä Singles50

18. marrask. 2025

Hello Marcel,

We’re sorry you feel this way. Our platform is designed for real people, and we take strong measures to detect and remove fake profiles. However, as on any online service, some fraudulent accounts can slip through, and we rely on users to report them so we can act quickly.

If you encountered suspicious profiles, please let us know through our contact form so we can investigate and improve your experience. We’re here to help.

Kind regards,
Lea

Vastaus yritykseltä Singles50

18. marrask. 2025

Hello Trevor,

We’re sorry to hear about your experience.
Please be assured that we never take payments without authorization, and subscriptions can always be cancelled when the correct process is followed. Please note that our cancellation form is available on our websites home page.

To assist you properly, we need to locate your account. We kindly invite you to contact us via our contact form so we can check your subscription details and verify what happened.

We’re here to help and clarify the situation.

Best regards,
Lea