Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
J’ai commandé le pantalon Evelyin taille to fit et c’est réellement mon pantalon préféré, je vais le commander en noir bientôt. Très belle qualité et magnifique coupe qui met vraiment en valeur. J’ai... Näytä lisää
Yritys on vastannut
The Evelyn low rise cargo is the most perfect staple black pant, have spent literally ages looking but can now finally stop. Not sure why people have written bad reviews regarding material. The materi... Näytä lisää
Yritys on vastannut
Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Australian online fashion brand
Yhteystiedot
2,8
Keskitasoinen
64 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Bought an item
Bought an item, paid for it, without any correspondence, they refunded my money and cancelled my order.
29. heinäkuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hello Amanda,
We sincerely apologize for the inconvenience you've faced. We want to express that we previously communicated the situation regarding your order when you email us and we thought we have already provided you a very good explaination. Unfortunately, the item you had requested is currently unavailable in our inventory. Our website clearly states that in cases where we are unable to fulfill an order and deliver the purchased products, the order would regrettably have to be canceled. We deeply regret the frustration caused by the cancellation of your order and acknowledge that our system should have better monitored our stock levels. We are glad that you have already received your refund.
Terrible
Terrible. Did not give me an option on return and refund eligibility. Just don’t wanna pay back customers.
26. heinäkuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hello Anna! It appears that we haven't received the email you sent regarding your return assistance request. To address this, we recommend reviewing our refund policy and getting in touch with our customer service team via email for guidance on your return inquiry. Be assured that we offer a range of options and eligibility for refunds. Our refund policy prioritizes customer satisfaction and even accommodates a free return possibility when you select a store credit refund.
Only receive 2 out of the 3 items I…
Only receive 2 out of the 3 items I ordered
Was realy long to be delivered
And the product doesn’t look like the pictures
15. kesäkuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hi Anna！
If you encounter any issues with your order, we kindly request you to contact us as your first point of contact. This will ensure a prompt resolution to your concerns.
In the event that you prefer not to send us an email, we would like to provide clarification regarding your order. There are two separate packages associated with your order, and this means that the remaining items are still in transit. You should've received 2 shipping confirmation through email, if not, please check if they are in your junkmail.
Considering the distance between Sydney and Belgium, the shipping timeframe for your order is estimated to be 7-20 business days. And you order was delivered within the timeframe. We kindly ask for your understanding and patience during this period.
Should you require any assistance, please don't hesitate to email us at help@simplecoolgirl.com. We will make every effort to respond to your inquiry as soon as possible.
Love,
Simplecoolgirl
Item was too late for the event I…
Item was too late for the event I needed it for and when I tried to return the item, I need to pay international shipping which is as much as the item cost!! This is poor customer service and was not advised of this at the time of purchase.
DO NOT recommend!!
12. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Simplecoolgirl
Hi Megan!
We are genuinely sorry that the dress did not reach you in time for your event. We understand the disappointment this may have caused. We want to assure you that we made every effort to fulfill our commitment, and the parcel was delivered within the timeframe we initially provided (which took 10 business days delivered to you from AU to US). Despite our best efforts, we regret any inconvenience this may have caused you.
In addition, we provide a $25 gift voucher option to cover the shipping fee if you prefer to receive a refund in the form of a voucher. Covering the cost of shipping for both sending and returning the item would be challenging for us, as it would entail an additional expense of $52 USD. However, we do offer a 30-day return window, giving you the flexibility to select a more affordable shipping method when returning your parcel. We hope the information would help. And we do appreciate that if you can give us bit more understanding.
Love,
Simplecoolgirl
Really nice stuff
Really nice stuff, however the sizing is a little small. I am usually a size small but to be on the safe side I ordered the stuff in medium and one item barely fits me and the other is a little tighter than I would have liked. But overall super nice, just size up maybe one or two sizes if you’re not a fan of tighter clothing.
8. huhtikuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hi Katie,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
So many compliments
The shirt is true to size! The service was so good, and the packaging was cute. They are so nice and reliable, definitely will be ordering more stuff!
11. maaliskuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hi Yelithza,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
I absolutely loved everything that I…
I absolutely loved everything that I received!! 11/10
2. maaliskuuta 2023
Vastaus yritykseltä Simplecoolgirl
Hi Alexandra,
Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX
Great dress
Great dress! The quality is amazing and the fit is true to size. Only issue was that it said delivery would be 5-10 business days and it took over three weeks to come.
19. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Anna! We are happy that you like the dress. About the delivery time, we have already stated that the time frame is just for reference. And all delivery parcels were experienced in the UK due to the Royalmail stirke. This is not really something our company could control, if you meet a similar situation again, please get in touch with the delivery courier for assistance. Hope you will understand the situation X
Cute but not the best quality
Honestly I feel like I could find this in AliExpress. It’s cute and I got a small so it’s very cropped and mesh just like the picture. However it’s not eh best feeling quality.
15. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Kelly! We are sorry that this is not the quality you expected. The material is designed for this fit, and the style will not look like the photos if the material is thicker. We have included the model size for reference, and we assume you might be taller than the model, which makes it quite crop for you. The price, the quality and the service we provided are nothing Aliexpress could compare. You are always welcome to return it if you can find the item with the same design and quality in a cheaper price somewhere else X
a really cute and lovely shop
A really cute and lovely shop. Everything went very well and fast, they were no problems. The clothes feel also great and make me feel comfortable. I really love it and will definitely keep an eye on it :)
18. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Madleen! We really appreciate your support here, and this means a lot for our store. Big love XX
Loved the eco friendly packaging and…
Loved the eco friendly packaging and the actual prints of the items. Sizing was very exact and fitted very comfortably.
13. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Eliza! We really appreciate your support here, and this means a lot for our store. Big love XX
the fitting of the skirt was js nice…
the fitting of the skirt was js nice and the delivery was quite quick :)
24. marraskuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Siarra! We really appreciate your support here, and this means a lot for our store. Big love XX
Great designs to match any outfit
The site is easy to order from and items delivered quickly
There is a great range to choose from
1. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Tina! We really appreciate your support here, and this means a lot for our store. Big love XX
10/10 experience
The clothes are amazing and you can’t beat the prices. The shipping was quick for international even being in two packages! Will definitely order again! :)
8. joulukuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Charlotte! We really appreciate your support here, this means a lot for our store. Big love XX
Vastaus yritykseltä Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
very convenient and easy to use
16. lokakuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
My packege didn't arrive yet and I…
My packege didn't arrive yet and I don't know how long I have to wait.
6. lokakuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi Marcel,
It seems that your order has already been delivered. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding and your patience xx
good
everything was tru to size but two of my item came a month late but that may have been a problem with the post office and not the store
16. lokakuuta 2022
Vastaus yritykseltä Simplecoolgirl
Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX
is very scratchy and just overall…
is very scratchy and just overall disappointed with the quality
16. syyskuuta 2022
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.