Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Really wanted to like this company but the fabric is extremely thin, even worse than shein. I thought they were a small business with thoughtful design practises but clearly not. I returned a pair... Näytä lisää

Saanut 5/5 tähteä

J’ai commandé le pantalon Evelyin taille to fit et c’est réellement mon pantalon préféré, je vais le commander en noir bientôt. Très belle qualité et magnifique coupe qui met vraiment en valeur. J’ai... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The Evelyn low rise cargo is the most perfect staple black pant, have spent literally ages looking but can now finally stop. Not sure why people have written bad reviews regarding material. The materi... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Sizing is terrible, I ordered a size L, and it wouldn’t even button up over my chest, I have D cups and I’m a size 12-14, so you’d think the largest size the store offers would fit me, but apparently... Näytä lisää

Yrityksen tiedot

  1. Naistenvaateliike

Yrityksen kirjoittama

Australian online fashion brand


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

64 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Bought an item

Bought an item, paid for it, without any correspondence, they refunded my money and cancelled my order.

29. heinäkuuta 2023
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hello Amanda,

We sincerely apologize for the inconvenience you've faced. We want to express that we previously communicated the situation regarding your order when you email us and we thought we have already provided you a very good explaination. Unfortunately, the item you had requested is currently unavailable in our inventory. Our website clearly states that in cases where we are unable to fulfill an order and deliver the purchased products, the order would regrettably have to be canceled. We deeply regret the frustration caused by the cancellation of your order and acknowledge that our system should have better monitored our stock levels. We are glad that you have already received your refund.

Saanut 1/5 tähteä

Terrible

Terrible. Did not give me an option on return and refund eligibility. Just don’t wanna pay back customers.

26. heinäkuuta 2023
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl


Hello Anna! It appears that we haven't received the email you sent regarding your return assistance request. To address this, we recommend reviewing our refund policy and getting in touch with our customer service team via email for guidance on your return inquiry. Be assured that we offer a range of options and eligibility for refunds. Our refund policy prioritizes customer satisfaction and even accommodates a free return possibility when you select a store credit refund.

Saanut 1/5 tähteä

Only receive 2 out of the 3 items I…

Only receive 2 out of the 3 items I ordered
Was realy long to be delivered
And the product doesn’t look like the pictures

15. kesäkuuta 2023
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Anna!

If you encounter any issues with your order, we kindly request you to contact us as your first point of contact. This will ensure a prompt resolution to your concerns.

In the event that you prefer not to send us an email, we would like to provide clarification regarding your order. There are two separate packages associated with your order, and this means that the remaining items are still in transit. You should've received 2 shipping confirmation through email, if not, please check if they are in your junkmail.

Considering the distance between Sydney and Belgium, the shipping timeframe for your order is estimated to be 7-20 business days. And you order was delivered within the timeframe. We kindly ask for your understanding and patience during this period.

Should you require any assistance, please don't hesitate to email us at help@simplecoolgirl.com. We will make every effort to respond to your inquiry as soon as possible.





Love,
Simplecoolgirl

Saanut 1/5 tähteä

Item was too late for the event I…

Item was too late for the event I needed it for and when I tried to return the item, I need to pay international shipping which is as much as the item cost!! This is poor customer service and was not advised of this at the time of purchase.
DO NOT recommend!!

12. kesäkuuta 2023
Oma-aloitteinen arvostelu
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Megan!

We are genuinely sorry that the dress did not reach you in time for your event. We understand the disappointment this may have caused. We want to assure you that we made every effort to fulfill our commitment, and the parcel was delivered within the timeframe we initially provided (which took 10 business days delivered to you from AU to US). Despite our best efforts, we regret any inconvenience this may have caused you.

In addition, we provide a $25 gift voucher option to cover the shipping fee if you prefer to receive a refund in the form of a voucher. Covering the cost of shipping for both sending and returning the item would be challenging for us, as it would entail an additional expense of $52 USD. However, we do offer a 30-day return window, giving you the flexibility to select a more affordable shipping method when returning your parcel. We hope the information would help. And we do appreciate that if you can give us bit more understanding.





Love,
Simplecoolgirl

Saanut 4/5 tähteä

Really nice stuff

Really nice stuff, however the sizing is a little small. I am usually a size small but to be on the safe side I ordered the stuff in medium and one item barely fits me and the other is a little tighter than I would have liked. But overall super nice, just size up maybe one or two sizes if you’re not a fan of tighter clothing.

8. huhtikuuta 2023
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Katie,

Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX

Saanut 5/5 tähteä

So many compliments

The shirt is true to size! The service was so good, and the packaging was cute. They are so nice and reliable, definitely will be ordering more stuff!

11. maaliskuuta 2023
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Yelithza,

Thank you for taking the time to leave us the review and share some feedback. We appreciate your support XX

Saanut 3/5 tähteä

Great dress

Great dress! The quality is amazing and the fit is true to size. Only issue was that it said delivery would be 5-10 business days and it took over three weeks to come.

19. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Anna! We are happy that you like the dress. About the delivery time, we have already stated that the time frame is just for reference. And all delivery parcels were experienced in the UK due to the Royalmail stirke. This is not really something our company could control, if you meet a similar situation again, please get in touch with the delivery courier for assistance. Hope you will understand the situation X

Saanut 3/5 tähteä

Cute but not the best quality

Honestly I feel like I could find this in AliExpress. It’s cute and I got a small so it’s very cropped and mesh just like the picture. However it’s not eh best feeling quality.

15. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Kelly! We are sorry that this is not the quality you expected. The material is designed for this fit, and the style will not look like the photos if the material is thicker. We have included the model size for reference, and we assume you might be taller than the model, which makes it quite crop for you. The price, the quality and the service we provided are nothing Aliexpress could compare. You are always welcome to return it if you can find the item with the same design and quality in a cheaper price somewhere else X

Saanut 5/5 tähteä

a really cute and lovely shop

A really cute and lovely shop. Everything went very well and fast, they were no problems. The clothes feel also great and make me feel comfortable. I really love it and will definitely keep an eye on it :)

18. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Madleen! We really appreciate your support here, and this means a lot for our store. Big love XX

Saanut 4/5 tähteä

Loved the eco friendly packaging and…

Loved the eco friendly packaging and the actual prints of the items. Sizing was very exact and fitted very comfortably.

13. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Eliza! We really appreciate your support here, and this means a lot for our store. Big love XX

Saanut 5/5 tähteä

the fitting of the skirt was js nice…

the fitting of the skirt was js nice and the delivery was quite quick :)

24. marraskuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Siarra! We really appreciate your support here, and this means a lot for our store. Big love XX

Saanut 5/5 tähteä

Great designs to match any outfit

The site is easy to order from and items delivered quickly
There is a great range to choose from

1. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Tina! We really appreciate your support here, and this means a lot for our store. Big love XX

Saanut 5/5 tähteä

10/10 experience

The clothes are amazing and you can’t beat the prices. The shipping was quick for international even being in two packages! Will definitely order again! :)

8. joulukuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Charlotte! We really appreciate your support here, this means a lot for our store. Big love XX

Saanut 4/5 tähteä

Cool

Fast delivery, stylish clothes right sizing.

9. marraskuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX

Saanut 2/5 tähteä

My packege didn't arrive yet and I…

My packege didn't arrive yet and I don't know how long I have to wait.

6. lokakuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi Marcel,

It seems that your order has already been delivered. We apologize for any inconvenience caused by the shipping delay, which was beyond our control. We appreciate your understanding and your patience xx

Saanut 4/5 tähteä

good

everything was tru to size but two of my item came a month late but that may have been a problem with the post office and not the store

16. lokakuuta 2022
Simplecoolgirl-logo

Vastaus yritykseltä Simplecoolgirl

Hi girl! We really appreciate your support here; this means a lot for our store. Big love XX

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