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SilverChef Arvostelua 243

TrustScore 3.5/5 tähteä

3,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Silver Chef met our needs perfectly. Having purchased an old run down Hotel we really need to suck and see the various equipment options. The rent to buy option allowed us to sort our immediate equipm... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

The initial experience was great but things changed after the equipment arrived. Several certified used items arrived with issues including a coffee machine that has never worked, several weeks later,... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations. The ma... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

SilverChef is our lifesaver! They helped us start our restaurant business with very little capital. Their team is incredibly responsive and helpful. We truly felt supported throughout the process of b... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Yrityskehityskeskus
  2. Laitevuokrauspalvelu
  3. Rahoituslaitos

Tietoja yrityksestä SilverChef

Yrityksen kirjoittama

SilverChef offer a variety of funding solutions built to suit hospitality equipment needs.

  • Rent-Try-Buy 12-month rental agreements

  • Lease-to-Keep 2-to-5 year leases

  • Cashflow-friendly, low weekly payments

  • Flexibility to adapt equipment to your changing needs


Yhteystiedot

3,7

Keskitasoinen

TrustScore 3.5/5 tähteä

243 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 97 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

The supplier of our Eswood pot washer…

The supplier of our Eswood pot washer Quality Rewards -Rose was brilliant and managed the entire service. Rose managed to source a machine before the due date so we could continue operations.
The machine is simple and easy which is great. No bells and whistles but works a treat.
Thank you

13. tammikuuta 2026
SilverChef-logo

Vastaus yritykseltä SilverChef

Hi Steven, ​

Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.​

From the team at SilverChef

Saanut 1/5 tähteä

Silverchef takes too ling to process my…

Silverchef takes too ling to process my return and charged me for 2 more weeks without my consent even though I returned the equipment on time.

1. tammikuuta 2026
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Vastaus yritykseltä SilverChef

Hi Hyeju,

Thank you for your review. Based on your account, we can see that all expenses were communicated at the time.

A member of our team has attempted to reach out to discuss this further, however we have been unsuccessful. An email has been sent to arrange a time to talk through the return and charges in more detail.

If you have any further questions, please contact us at marketing@silverchef.com.au

Kind regards,
The SilverChef Team

Saanut 1/5 tähteä

Sales Representative over commits just…

Sales Representative over commits just to get a sale, then message does not get passed on to the company and company charges unauthorised direct debits, has been 8 weeks but no resolution, plain futile words 'we are working on it'. How illegal can this be

13. tammikuuta 2026
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Vastaus yritykseltä SilverChef

Hi Moi,

A member of our team has attempted to reach out, and if you’d like to discuss this further, please contact us at marketing@silverchef.com.au

From the team at SilverChef

Saanut 2/5 tähteä

Silverchef are a real company but...

Silverchef are a real company, don't be scared to trust them or use them. Having said that...three times now they have sent me defective machinery...twice just before my peak season/xmas/new year. I had allowed several months to acquire the machinery and get to know it before the peak seasons. Both times the machinery was defective or missing parts, and the time taken to rectify the situation was painfully long and meant I didn't get to use the equipment/make my life easier through the busiest time of the year.....TWICE! Silverchef went on holiday, and left me in thelurch with defective equipment TWICE.

1. tammikuuta 2026
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Vastaus yritykseltä SilverChef

Hi Tara-Jae,

Thank you for taking the time to share your feedback.

We can confirm the matter has been reviewed and a solution has been put in place. A member of our team has been in touch, and if you have any further questions, please contact us at marketing@silverchef.com.au

From the team at SilverChef

Saanut 5/5 tähteä

Super helpful staff and a really quick…

Super helpful staff and a really quick and easy process. Turn around time was way faster than I expected to get equipment installed. Thanks!

15. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Amy, ​

Thank you for taking the time to leave us a review. We're so glad to hear that you are enjoying our service.​

From the team at SilverChef

Saanut 5/5 tähteä

I love silver chef super professional…

I love silver chef super professional and easy to deal with and specially if you start up is good easy to deal . Josh I think amazing costumer service super 🙌

10. heinäkuuta 2025
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Vastaus yritykseltä SilverChef

Hi Sergio, ​

Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.​

From the team at SilverChef

Saanut 4/5 tähteä

Customer service was great

Customer service was great. Only a phone call away to help with my queries

16. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Heather,
We are so happy to hear you've had an amazing experience with us!
Kind regards, SilverChef.

Saanut 5/5 tähteä

Everyone i spoke to helped me out where…

Everyone i spoke to helped me out where ever they could

10. syyskuuta 2025
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Vastaus yritykseltä SilverChef

Hi Leslie. Thanks for your 5 star review, that's awesome to hear! We're always here to help. All the best, SilverChef.

Saanut 2/5 tähteä

Machine instructions not complete

Machine instructions not complete. Contacted Silverchef still waiting on answer from 3rd email regarding getting a set of instructions. 13 settings with instructions for only 3 or 4 provided after several contacts.

22. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Michael,

Our team has been actively working to arrange support and we understand a solution is now underway. Thank you for taking the time to share your feedback.

Kind regards,
The SilverChef Team

Saanut 1/5 tähteä

I have been over charged and Inspit of…

I have been over charged and Inspit of giving more than 30 days notice and paid all due, it’s been more than month and my deposit still haven’t been released, I never told when we upgrade appliances it will cost me almost 50 percent of appliance cost. I and anyone I know will not do business with silver chef ever. I will do everything to tell their’s truth to anyone I know.

20. marraskuuta 2025
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Vastaus yritykseltä SilverChef

Hi Nawaraj,

Thank you for taking the time to share your feedback.

We’ve made several attempts to contact you to resolve this matter but haven’t yet been able to connect with you directly. In the interim, we’ve reviewed your account and reduced the processing costs. We’ve also reached out via email and are awaiting your response should you wish to continue the discussion.

Regards,
The SilverChef Team

Saanut 1/5 tähteä

Horrible hidden fees

Wont recomend anyone to start a business with SilverChef, way too many hidden costs. Worst decision i made for my business so far.
Horrible attitude of charging fees.

25. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Gustavo,

The return process and associated fees are in line with the agreement provided to you.

We understand a member of our team has since been in contact and, as part of the resolution, the processing fees were reduced.

Thank you for your feedback.
— The SilverChef Team

Saanut 1/5 tähteä

I have informed your company on…

I have informed your company on multiple occasions that I formally ceased all involvement with KEMAU (Hot 2 Go) over two months ago and no longer hold any position within the company. The change of directorship has also been completed and in effect for more than two months.

Despite this, I continue to receive emails and contractual documents addressed to me. This appears to be inconsistent with the current corporate records and may cause internal confusion.

I would appreciate it if you could kindly conduct an internal review and confirm that your records have been updated accordingly to reflect the correct director and contact details.

Thank you for your understanding and cooperation.

Yours sincerely,
Kangyu Yang

6. tammikuuta 2026
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Vastaus yritykseltä SilverChef

Hi Kangyu,

For context, updates to directorship and contact details can only be completed once the required verification process is finalised. Until then, communications continue based on existing records.

Our team has attempted to make contact to complete this and would be happy to finalise the update once we connect.

If you have any further questions or concerns, please do not hesitate to contact our Customer Success Team on 1800 337 153, Monday to Friday between 7am and 5pm AEST. We’re always happy to help.

Kind regards,
The SilverChef team

Saanut 5/5 tähteä

Great customer experience

Great customer experience. Good range of product and excellent product knowledge

2. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Linda. Thanks for taking the time to provide us with your feedback. We love to hear you've had such a positive experience with SilverChef. All the best, SilverChef.

Saanut 5/5 tähteä

SilverChef were easy to deal with went …

SilverChef were easy to deal with went above and beyond to make doing business with them effortless wonderful people would highly recommend SilverChef

16. lokakuuta 2025
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Vastaus yritykseltä SilverChef

Hi Raelene,
We are so happy to hear you've had an amazing experience with us! Kind regards, SilverChef.

Saanut 5/5 tähteä

Very helpful

Very helpful . Easy transaction no much of a hassle highly recommended

26. marraskuuta 2025
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Vastaus yritykseltä SilverChef

Hi Deb, ​

Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.​

From the team at SilverChef

Saanut 5/5 tähteä

I am happy with SilverChef all the…

I am happy with SilverChef all the staff so friendly and all other things

9. joulukuuta 2025
SilverChef-logo

Vastaus yritykseltä SilverChef

Hi Mary, ​

Thank you for taking the time to leave us a review. We're glad to hear that you are enjoying our service.​

From the team at SilverChef

Saanut 2/5 tähteä

Cannot recommend getting “certified used”

Don’t get “Certified used”.The girls in Perth, Dipti and Lee are fantastic but my experience with head office was very poor although Elvin did his best to help. The “Certified used machines” are not in good condition. I received 2 machines, the first a Brullen which didn’t work and then I was sent a Taylor’s to replace that and it also didn’t work. They then started to charge me weekly payments for the Brullen. Trying to get this resolved has been a nightmare and in the meantime I was loosing money because I had no soft serve machine. I have now bought a brand new Spaceman which is brilliant.

9. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi Lynley,

A member of our team has been working closely with you and we understand your new unit has now been delivered, with the relevant adjustments and refunds underway. We appreciate you sharing your experience, and we’re reviewing this internally to ensure smoother outcomes moving forward.

Thank you for your patience as this was resolved.

The SilverChef Team.

Saanut 5/5 tähteä

SilverChef is our lifesaver

SilverChef is our lifesaver! They helped us start our restaurant business with very little capital. Their team is incredibly responsive and helpful. We truly felt supported throughout the process of building our dream. Thank you, SilverChef—you’re the best!

3. joulukuuta 2025
SilverChef-logo

Vastaus yritykseltä SilverChef

Hi Maria. We are so happy to hear you've had an amazing experience with us! Kind regards, SilverChef.

Saanut 1/5 tähteä

Very hard to contact

Very hard to contact, and my issue has not been resolved at all. However, I still have an active contract, and I hope things will gradually improve. Thank you

2. joulukuuta 2025
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Vastaus yritykseltä SilverChef

Hi there. We appreciate you taking the time to leave a review.
We understand our team has been working with you on this and offered an upgrade option to help you get the right equipment.
Kind regards, SilverChef.

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