Signature Solar Arvostelua 51

Great company! Got my order out fast!

We ordered a 24K Hybrid mini split from Signature Solar, EG4. It leaked the Freon out of a bad Chinese braze at a fitting. We paid an HVAC company to come out to assess. The charged U.S. trip charge & $85 for a nitrogen leak tests. They confirmed it was a manufacturing defect. Kierstyn asked me to send a picture, which I did. I was given 2 options, send it back (after a 5 hour install) and pay for shipping or get the fitting replaced locally and submit the receipt. I have a copy of the call. It turned out to be an easy crimp fitting and then a refill. I did have a 2nd trip charge & 2 nitrogen leak tests done. I didn’t submit a receipt as a positive gesture. I submit the receipt for just the crimp & Freon fill, as requested and the denied the claim. Kierstyn listened to the call and agreed that she could see my side and would call me back. 2 weeks pass and nothing. I called back to get LaTonya. I offered to take the repayment for the work as a store credit as that is a show of good faith of ordering more on my part. She was helpful and took ownership. She said the most they would do is $280 of the over $1,000 (not 50% as they state) & that it would be a store credit, so not real money, more of a coupon. To me, as a business owner, this is the worst resolution. Hopefully Jim Schowalter, the owner reads this. His team gave something up only to keep the customer unhappy. I did order more equipment. When I did, I was overbilled by $85. I called back and the team lead said he would fix it. He didn't know how it happened. Thankfully I had recorded that conversation as well. In summary, a lot of the stuff is made in China, so definitely open everything no matter how long it takes upon delivery. Record your conversations and get as much as you can in writing. We still have a lot of equipment to buy and may shop it around based on our experiences with Signature Solar. I have actually lowered my rating of them based on their response below.

UPDATE: I ordered another 24K BTU Hybrid EG4 mini split and had a better experience. The fitting on the unit did not leak. I did hold the driver and did not sign the paperwork until I inspected the unit. It installed in 6 hours, most of which was related to woodwork on the cabin. I've raised my review from 1 star to 3. I have more EG4 projects and will keep everyone updated.

**updated to 5 star. finally got a tech who could make quick call on replacing it and he did. he also helped me with some future projects where i will be deploying the flexboss and gridboss.

This is a mixed review. It could be 1 star or it could be 5 star. I have 2 of their chargeverters. One old, one new. The new style has worked perfectly. The old style, still well within warranty, is de-rating from the target charge of 70 amps to 40 amps.

So, the 5 star is the new style unit. Flawless.

The one star is the old style unit, but really the tech support. While everyone is friendly, I've had 3 calls, 10+ emails and now I'm being routed to "service" with no anticipate target solution or solution date.

I was getting ready to buy the flexboss and gridboss after watching their CEO on YouTube go over it...but...now...wow...if this is what happens when the product is faulty...no thanks.

I ordered the Hyperion 400W Bifacial 3'x6' panels as advertised. The large box on a pallet arrived with a packing order slip in Cubic Feet. I thought nothing of it and left all in the garage because they were safe and well packed.
I spent a month working upon my home moving some electrical lines, built in second breaker box, placed inverter and batteries (all ordered from Signature Solar); built two of the EG4 BrightMount Ground Rack systems. It should be stated I am a contractor and work on the road and am home 2 weekends out of every month. It should further be stated I am a field engineer and actually oversee construction of transmission power lines. I pay attention to specs and certainly dimensions.
Back to my story> Christmas Holiday and I have help (I am a female in her mid 60's and needed help to place panels). Everything is set we are ready all we need to do is place panels.
THE PANELS WERE 45" IN WIDTH. Only 3 fit to a frame with 43" remaining on each frame.
I call Signature Solar (after the holiday), their response was "well we have extensions".
Yea, I shouldn't have needed extensions. I asked them to make it right and send me another frame as I had cannibalized the other frame and added an additional 7.5' and made the array with 5 panels. Keep in mind the conduit for the solar wire was placed along with the wire. Now we dig that up and hand dig and place another railroad tie (27 degrees while snowing, I live in SD). Okay so at least I was able to get the one array up. They determined that I had not actually had my conversation with their technician regarding the 3x6 panels (who knew that I should have kept the specs when ordering).
I will never order another product from them.

Customer service from my first phone call to product review to solar calculations to placing an order was great 5/5 stars!!! Prompt, polite, knowledgeable, great follow-up and professional!!!!!! Solar system ordered and in transit to my home.

Great technical support. Always someone there to pick up the phone. Shout out to Alex for helping me resolve some firmware update issues in the middle of an install and following up afterwards via email to make sure everything had gone smoothly. I've tried multiple places to buy Solar equipment from and I will definitely be sticking with Signature Solar moving forward.

Order 94216 Improper Unit/Mispackaged in China
Returned via Fed Ex with proven return by tracking.
Order 98840 Improper Unit/Mispackaged Again
Returned via Fed Ex with proven return by tracking.
Order 105324 Improperly Assembled at factory in China. (no oil in compressor and cannot run)
Returned via Fed Ex with Tracking proven.,
Order 113059 (again, no oil in compressor. Certified HVACs x 2 verified above) Returned via Fed Ex with tracking proven.
124788 Freight Damaged by Fed Ex Returned with tracking.
129648 Correct Unit but will not heat nor cool. HVAC inspected and said non functional and must be returned.
133096 EG4 sent a 9k btu indoor head to try out on the 12k btu unit that had already been deemed nonfunctional. A 9k BTU unit cannot communicate with a 12k btu unit. Advised to dispose of rather than ship back because of cost.

No resolution, no refunds given. I am owed the purchase price plus the HVAC Tech Costs plus the costs of pallets, shrink wrap and 28 ratchet straps plus gas costs.
Resolution Department workers Royce Naylor and Chris Money put it in writing that I had never returned the items when in fact Fed Ex has proof of return time, date, location and personnel who signed.
James Showalter sent an email one-liner calling the Certified and Award Winning HVAC Techs "incompetent".

James has the "incompetence" misplaced. He needs to take it up with the Deye Factory in China and their employees who are participating in the "Tang ping" Movement whereby they deliberately sabotage shipments because they are sick and tired of being enslaved workers.

Terrible customer service with an attitude.
I ordered (#152363) on August 3,
I received an update with a delivery estimate of August 15 ( 1 package, 7 items). It then changed to 1 package & 1 item.
I tried calling multiple times, but the call volume was always high, there is an option to have them call you back....never called back (August 12).
This morning after 3 attempts, my call was answered by a woman with a bad attitude, who told me it's with the shipping company & to call them.
I'm sure that Signiture Solar has many first time customers, but few repeat customers with the take your money then you are on your own business model.

August 20 2024
I have never heard back from signiture solar. I still have not received my order. It's clear that any comments made by this company here on Trust PILOT are insincere and just an attempt at damage control.

Trying to get an answer for my return growattsc48120-mpv : 1st Customer service: told me to call tech support. 2nd Tech Support: Told me to do a continuity test send pics next day; no rely back . back to Customer Service send email about no reply from tech.
reply back that unit was not bought from this company, send receipt to her in email that it was.... than called her and and she sounded irritate about it so went back to Tech support different person, said he will let 1st tech who handle my claim that I called.
no rely back 3rd called to tech support different person , told 1st tech since he was right next to him about what was going on and was told to send more pics doing a continuity test ; send 4 pics one after the other,,,,,, waited for that day and still no reply;
This time if I dont get an answer wil email James or John Showalter they are the business Management of this company : Date started 7/19 to ?

i recently had the pleasure of working with signature solar. i’m thrilled to share my exceptional experience with their service. from their initial consultation to the final installation and expertise. communication was outstanding and they made everything easy. i would recommend this company.

Awesome job improving response times among all departments.

Great response time. They answered all my questions within 20 minutes. Thank you, Leila!

last year I learned the benefits of a 48 volt system..... I chose Signature Solar and EG4 products after watching reviews and reading what I could .... my upgraded system is still relatively small but perfect for my needs.
I had problems with the shipping company, but after emailing with SS they took responsibility..... very nice after a frustrating experience.
when I was ready to power up my system. I called tech support so they could guide me through all the different settings on my inverter.... well over 40... the tech, Payton, happily explained each setting and when we were done, she had me go through everything again.... to be sure I had everything correct.... that extra few minutes she spent with me really helped me to feel comfortable.... it was very kind.

whenever I've had a question, their tech team has been very helpful and responsive.... both by phone and emails.
I really feel the sales team and tech support try to take care of the customer.

the owner personally does volunteer work overseas.... shows me what is in his heart.... that says a lot.

Since my install, oct 2023, they have strived to improve their customer support.
and for the last several weeks they publish the average weekly hold time and number of calls fielded... in a DIY market, the call volume is high.

I would and do highly recommend this company and the products they sell.

Great Company! Helped me get my system designed and answered all my questions!

Kaleb in tech support has helped us out so much. His team gave us as much help as they possibly could but in the end we needed a little extra collaboration with EG4 and we got our problem solved. Thank you Kaleb and the team!

This company is great! Made the whole process easy with the sales support! 100/10 would recommend.

tech support helped me get my inverter running. i had no power for 3 days and they helped me on the weekend. thank you signature solar.

Great product, Great customer service, and fantastically responsive Tech Support for DIYers!

Got a great EG4 LL then ordered a LiFepower4 and it never worked. Tried to work it out with tech, but after several attempts to solve it over a 7 month period, they went silent. I was patient and respectful, but in the end management did not even bother to contact me. Everyone passed the buck. I now have a $1,300 paperweight.

I even tried work a deal , cuz I need to expand my off grid system, like “ I have 10k for a new system that I need to build ASAP , how about you guys just add another battery in the shipment and we will call it even……”. Crickets….,.,

Ethan has been extremely knowledgeable and helpful multiple times when I've needed tech advise on products I purchased.