Nothingrentacar Arvostelua 

AVOID AT ALL COSTS

I have hired cars at least four times a year for many years, in numerous countries, and I have never experienced anything remotely like this.

When we returned the car, it felt as though the staff were determined to find damage to charge us for, despite us having video and photographic evidence from collection showing the same area.

Most concerningly, during our interaction, staff openly told us that they regularly charge tourists a standard €550 for damage and that customers can simply “claim it on their insurance”. We have this conversation on video. That attitude alone was extremely alarming, particularly when we believed the damage they were charging us for was already present.

When we arrived to return the car, we were asked to tell them where the damage was. The woman dealing with us then went directly to one particular area of the vehicle and showed little interest in inspecting anywhere else. The supposed dent was so difficult to see that she actually rubbed dirt from the ground onto the area to make it more visible. This immediately made me question how she knew exactly where to look when the alleged damage could barely be seen with the naked eye.

We then zoomed in on the video we had taken when collecting the car and could see the same area already appeared to be affected. They were not interested in considering this evidence.

At collection, we had specifically been told to take photographs and videos of the car. Nobody accompanied us around the vehicle to inspect it or complete a damage report with us. In hindsight, we should have refused the car at that point. Unfortunately, it was around 11pm and the location made finding an alternative rental company extremely difficult.

What followed when we disputed the charge was appalling. The woman dealing with us became extremely aggressive and abusive, including calling me a “bastard” and saying “f*** you”, despite the fact that we ultimately paid the €550 demanded. She also attempted to take my phone from me because she did not want to be filmed.

We contacted the tourist police, but unfortunately they were unable to attend.

We were told that if we refused to sign the damage report, they would take our entire deposit. Under that pressure, I attempted to sign the form. However, as soon as my pen touched the paper, the woman pulled it away from me. What is on the document is not even my proper signature. We have subsequently discovered that signing the damage report has made challenging the transaction through our credit-card provider considerably more difficult.

We were also not the only customers having problems. Another couple were experiencing a very similar situation at the same time.

Perhaps most tellingly, the woman who provided the transfer to the airport was visibly angry about what had happened. She argued with the rental staff in Greek and told us that this was something they did regularly. She then advised us what to do once we reached the airport so that we could make a complaint.

My wife and I were genuinely shocked by the whole experience. We have reported what happened to the relevant tourist authorities and have also raised concerns through the appropriate UK channels.

We booked through Stress Free Car Rental, who are currently pursuing the matter on our behalf. I want to be clear that our experience with Stress Free Car Rental has been very different. Their communication has been excellent, the same person has kept us updated, and they have acknowledged that the treatment we received was completely unacceptable. We do not yet have a final resolution, but they have told us they will not use this rental company moving forward.

Fortunately, we have separate insurance and can make a claim if we are unable to recover the money. But that is not really the point. Having insurance does not make it acceptable to charge someone for damage they genuinely believe was already present.

My strongest advice to anyone considering hiring from this company is: do not do it.

If you do decide to take the risk, photograph and video every centimetre of the vehicle, insist that every existing mark is recorded in writing before leaving, and do not rely solely on being told that photographs and videos will be sufficient.

After years of hiring cars abroad without serious problems, this is easily the worst car-rental experience we have ever had.

HORRIBLE!!!
No estan en el aeropuerto y para que te recojan has de llamar y esperar que vengan
Una vergüenza de trato. Intentan colarte desperfectos que no son tuyos. Se enfadan si no contratas alli mismo un seguro en su agencia aunque ya tengas seguro contratado. Te amenazan y dicen que no es suyo y te obligan a dejar fianza de 1100 € que luego no quieren devolver porque dicen que hay desperfectos en el coche y que reclames la devucion al seguro que has contratado
Hay un adhesivo en el.interior del coche que dice que si no lo devuelves limpio te cobran 60 €+ iva ( pero eso no esta en el contrato)
En fin MUY MAL TODO
NO ALQUILES AQUI

Absolutely horrendous service by a teenager with a bad attitude. We wanted to change the Main driver because of a credit card issue after booking a voucher. These people did not even want to look into changing the main driver or calling the voucher company. We were stuck without a car for a whole day. The next morning we called the voucher company again and they were surprised Sigma/Flexways did not call the voucher company. Again the teenager insists its not possible. He then said there is a car IF we manage to get a voucher and after getting it changed he said there was no cars left. Also we saud we would stay in Poulades and the teenager goes 'oh you mean PEROULADES.' BRO you are the one living on the island and don't know about the difference between Poulades and Peroulades, yet you you have the guts to give a bad attitude the whole time.

Arnaque. Comme tous les commentaires précédents l’attestent, on y a eu droit aussi
On nous facture 550€ pour une rayure sous le pare choc avant qu’on a même pas réussi à prendre en photo. Il fallait passer la main pour sentir une griffure.
ARNAQUE jusqu’au bout car sur notre reservation ils s’appellent FLEXWAYS donc on peut pas vérifier les avis avant d’arriver mais quand on arrive sur place le vrai nom c’est Sigma rent a car. Trop forts les arnaqueurs !J’espère qu’ils dorment très mal la nuit et qu’ils ont un peu d’empathie pour ressentir de la honte pour le travail qu’ils font.

Car Rental Scam in Greece
I visited Corfu, Greece, and was scammed by the rental agency Sigma Car Rental: they withheld €550 from the security deposit paid at pickup without any valid reason.
When picking up the car, they threatened trouble unless I upgraded my insurance from the standard policy to "full-risk" coverage (I stuck with the standard option). Upon return—even though I handed the car back perfectly clean and with a full tank of fuel—they wrongfully withheld €550 from my deposit. They claimed this was due to a scratch measuring about 1.5 mm—imperceptible to the naked eye or a mobile phone camera—which I am certain I did not cause (the car was always kept in a garage).
They made us waste nearly an hour inspecting the vehicle (almost causing us to miss our flight) and forced us to sign a return report stating that the €550 was merely a precautionary hold pending an insurance assessment.
Only later did I discover that this is a dishonest company known for such practices.
Alessandro Iannitto

I believed I was renting from flexways but Sigma was on the paperwork. I hired a fiat 500 for the week, the car wasn't in the cleanest of conditions, we collected the car in the dark at 9.30 and were advised to take pictures, no documentation of previous damage was provided. I had my own car hire insurance so didn't require theirs. We used the car for the week and returned. Upon returning I was met n the yard by a member of staff and he immediately pointed out a scuff on the bumper, but said im sure it was already there, it was an old mark. He confirmed that damage had been done previously and that I had managed to damage the car within an inch of the previous mark!! He went around the car and pointed out several dents and scratches, each one we could provide a picture of and dismiss. He then went back off and returned saying we had damaged the underside of the car, under the front bumper, again the same old marks that were on the rear bumper.
I told him I would have known had I of hit a significant pot hole to of caused such damage, he pointed out how bad the roads were in Corfu. I pointed out how good there were compared to the UK! He told me I should have got on my knees and photographed the underside of the car before driving away. I refused to accept responsibility for the damage and he let it go, but the scuffs on the back bumper he was insistent I had done one of charged me for. I am more than happy to of held my hands up had I of damaged someone else's property.
I was made to sign a sheet to advise they would be keeping 550 euros from my 1100 deposit for damage repair. He refused to show me a picture of the car with the one scuff to the rear bumper. they kept the 550 euros to repair the damage and I was sent an estimate of work to prove the work had taken place. The previous work was a touch up on other marks around the car.
I believe because I wouldn't take their extended warranty they already had me ear marked to recoup some funds from me.
If you do have the misfortune to hire from this company please make sure you take pictures of each and ever panel of the car including the underside to prevent them continuing to take money from tourists for non existent repairs.
until I stumbled upon these reviews I was non the wiser that this seems to be common practice with this company. I have hired cars in Corfu for many years and never experienced this.
I didn't go direct I used VIP Cars who have had great customer service but can only pass on what Sigma are passing to them, but enabling a company that they manage to do this is wrong .

Extremely disappointing experience. We were charged 1,100 euros after the convertible roof stopped operating during normal use, despite no clear visible damage being demonstrated to us and no evidence being provided that we caused the fault.
We felt pressured into signing documentation and paying the charge before we could leave.
Our copy of the rental agreement was also taken when our documents were photocopied and was not returned. Despite repeatedly requesting it, along with a mechanical report, evidence of the alleged damage and an itemised invoice/repair estimate, we have still not received these documents.

We strongly dispute the charge and are formally escalating the matter.

Based on our experience, I would not recommend this company.

Assurdo che questo ufficio di autonoleggio sia ancora operativo. Il personale dovrebbe essere in prigione, visto che la loro professione è truffare i turisti. Sono dei ladri e probabilmente c'è una associazione a delinquere dietro di loro.

It is absurd that this car rental office is still operating. The staff ought to be in prison, given that their profession is scamming tourists. They are thieves, and there is likely a criminal conspiracy behind them.

Disgusting rude and aggressive staff. Tried to make out all 3 of our credit cards didn't work ( lies,as I have used them multiple times to leave deposits for car hire). Then tried to force us into taking their ludicrously priced insurance (€650 for a week)
We left and rented from a company over the road with the same credit cards.
Scum

DO NOT USE!!!! Absolute scammers!!!! They will rob your deposit. I wish I had read the reviews before using Sigma car rentals or and third party rentals that go through them. Ironically we used Stress Free car rental.

No recomiendo Sigma Car Rentals / ACARENT Rent a Car.

Mi experiencia fue muy decepcionante. Me entregaron un vehículo que ya presentaba un estado de conservación deficiente y, al devolverlo, me reclamaron 600 € por un pequeño rasguño en la puerta del maletero.

Presenté una reclamación a mi compañía de seguros, pero para tramitar el reembolso la aseguradora necesita la factura fiscal, el desglose de los costes de reparación y la documentación que justifique el cargo.

He enviado varios correos electrónicos solicitando esta información y, hasta la fecha, no he recibido ninguna respuesta. La falta de comunicación y de colaboración está retrasando la resolución de mi reclamación y demuestra una atención al cliente muy deficiente.

Una empresa seria no solo debe atender al cliente durante el alquiler, sino también responder cuando se solicita la documentación necesaria tras la devolución del vehículo.

Mi experiencia fue muy negativa y, por ello, no puedo recomendar esta empresa.

I would never use this company again. We used VIP cars to rent a car in Corfu - they subcontract the booking to a local supplier Sigma Cars who are 100% fraudulent. Sigma Cars took £800 from our credit card for "fake' damage to the car during rental. We diligently videoed the car upon collection and when we were showed the "alleged" damage we were able to prove it was there previously. At this point the member of staff found some marks to the car - Underneath the car!! Unbelievable. They were aggressive and intimidating knowing our return flight was imminent. VIP were very unhelpful and as my contract was with them I expected a refund due to this fraudulent act. They refused and told me to take the matter up with Sigma Cars! Obviously that was heading nowhere. Find another provider and do not use VIP Cars or Sigma cars.

Horrible experience during return, making up scratches and charging 500€ each... They are not willing to provide invoice for the repairs, hence Im unable to claim money back from my insurance... Avoid if possible!!!

Avoid this company at all costs. We rented a 10year old Citroen c1 which was riddled with faults including front seat belts completely inoperative, warning lights on the dash & bulbs not working. Every single panel on the car was full of filler and appeared to have been painted by a blind child with a roller all of which we captured on the video they made us take before driving away. Immediately on return of the vehicle we was met by a very aggressive woman who immediately started pointing out pre-existing damage to the vehicle that was clearly in our video but she just rubbished it off and told us she couldn’t see it. We were then forced to sign a form and admit liability to the tune of €550 which she laughed off and said all this could have been avoided by paying €20 gold coverage (which we were never offered) fortunately we had excess insurance so we’re only £18 out of pocket but this woman would have found any issue possible to ensure denying you of your €1100 deposit. She was the most disgustingly abusive person I’ve ever come across and she didn’t care that she was upsetting the children with us as long as she got her money. Avoid at all costs honestly we have rented cars in several countries around the world and have never ever been treated like this. We were also charged a €35 late fee as our plane was delayed and as we arrived at midnight our video was a little dark but all damage completely visible but she was hell bent on denying us our deposit back. Shameful and all the other staff members were literally apologising to us about her behaviour. Avoid at all costs as looking at the reviews were not the only ones this apparent common practice has been carried out on. Go to a reputable hire firm and pay a few pounds more

Complete scammers. Very rude.
On return spent 45mins trying to find something wrong with the car ao they could claim insurance

AVOID!!

We had the same experience as several other reviewers here.

The car was in poor condition when we picked it up. It was dirty, scratched all over, and the clutch wasn’t great. Staff made no attempt to note the existing damage, and a sign at the desk made it clear this was entirely the customer’s problem. There was also a warning light on the dashboard; when I asked about it, I was waved off with “it’s fine, don’t worry about it.” We didn’t feel we had much choice but to just get on with our holiday.

Returning the car, we were told to pull into a shaded bay in a corner of the car park. The man running the inspection immediately claimed we’d caused several of the scratches and dents, and tried to hit us with a cleaning charge despite the state the car was in when we got it. Luckily I’d taken plenty of photos at pick-up, in full sun unlike the shadowy drop-off spot, which clearly showed the damage he was pointing to was already there.

While he was talking to me, his colleague slipped round to the front of the car. They then flagged a large scratch on the front bumper. We hadn’t touched it, and the location of the scratch was odd. Looking back, it seems pretty clear the colleague put it there himself.

We were taken inside and asked to sign for a €500 deposit. We were told the repair would cost about €30 and that we’d get a call the next working day to refund the difference. That call never came. We couldn’t get hold of them for months. We did eventually get the money back, but only by going through our credit card company for a chargeback.

Hi , just a quick warning to people considering getting a hire car from SIGMA RENTALS/ GO CAR/ FLEXIWAYS.
Just returned one today and after parking it was met by a member of staff who asked for the keys and told me to go into the office to complete the return. I did a quick walk round the car and it was fine no scratches or dents. As I went into the office I noticed the man that had taken my keys moved the car to a different location. The lady in the office then said as I hadn’t taken out their insurance they would have to examine the car ( I have my own excess insurance )
We both went outside to the cars new location and she began her inspection . I noticed the man who had moved the car also started to examine the car from the other side ( passenger side ). He then went to the back as the lady I was with asked me for photos of what she said were scratches on the drivers side, I now know that this was to distract me , when we went round to the passenger side I noticed immediately a very obvious scratch on the rear passenger side bumper about 4 “ long , clean and obviously a deliberate act caused by a sharp instrument which had been done after I had parked the car .
The staff member who had just walked past it never mentioned it .
Things turned a bit ugly from there they already had my money , I had left a deposit covering the excess. I obviously disputed their allegations but had to agree to paying €550 before they would give me the documents I needed to pursue my claim with my excess insurers.
I didn’t have time to do anything else as I needed to catch my flight and they wouldn’t take me to the airport until I had signed.
I didn’t video or photograph the car on return I didn’t think they would stoop so low to damage it after I had delivered it so they could keep my deposit.
I cannot prove this which they know, but I don’t think they should get away with it .
I will get my money back from my insurers but this is so wrong and needs to be stopped.
If any one else has had a similar experience please contact me and hopefully we can build a case against them.
In the mean time
AVOID. .

If you do one thing avoid renting a car from this bunch of crooks. They will find some damage when you return the car. In my case they scratched the rear bumper while I was waiting in the office to return the key!!

AVOID this company. On return of the car they found a tiny scratch, and charged us 550 Euros. They were supposed to repair it (estimate 60 Euros) and refund the difference, but then ignored emails and phone calls. It took 4 months and me getting the booking agents involved before they finally produced an invoice for the repair (which came out as 550 Euros). Lots of other reviews online say they had the same experience so I'm almost certain they are running a scam.

NEVER rent a car from this company which also trades as Acarent they are a bunch of crooks. When I returned my hire car to them last Friday they deliberately scratched the rear bumper whilst I was waiting to be served in their office (I had been directed to a parking bay out of sight of the Office) and I had to sign a damage form and let them block 550 Euros on my credit card before I could get a lift from them to the airport to catch my flight. Absolute rogues and many others on Facebook and TripAdvisor have suffered the same abuse