Sig Guy, LLC Arvostelua 10

This is from the Sig Guy and the reason why I will not do business with him and would advise anyone else to do the same. When you own a business, you accept certain responsibilities. Returns are part of that process. You claim to be a small business yet tout on the number of happy customers you have. That is contradictory and makes you sound like excuses is your real business. You have my review of your company, take it or leave it. Your excuses don't go over well with me. You have an opportunity to do better and treat customers like me that may be unhappy with their purchase a better return option than "read the fine print". I wish you and your company luck. You will need it. Reply from Sig Guy, LLC below

17 hours ago
Funny how all the fine print caught your eye but the big, bold, red printed recommendation didn’t! It states to add 2–3 days to the USPS timeline for a realistic delivery estimate in TWO different places on the website.

I also wanted to clarify our 20% restocking fee seeing as this appears to be a big issue for you. Like many small businesses, I can't support the 'try before you buy' model used by retail giants like Amazon. It was getting out of control before the policy was implemented. I talked to many other companies in the same space and adopted a practice they were using. This policy helps me keep my prices extremely competitive by ensuring returns only happen when absolutely necessary. As long as the item is in its original, uninstalled condition, you can choose between a full store credit for the 100% of the product or a refund to your card for the product minus the merchant's transaction fee. Again standard practice.

Nobody is blaming USPS. We simply recommend adding 2–3 days to their estimate for a more realistic arrival date. Out of over 100,000 customers on the new website, it’s surprising that you’re the only one who missed that extremely visible notice—it’s highlighted in large red letters right on the homepage and again on the cart page right at the top.

It’s good to hear you had a positive experience with SIG directly. While I’ve had hundreds of great interactions with them myself, I’ve also dealt with the opposite. In those cases, I made sure to accurately identify where the fault actually occurred though. SIG doesn't own FedEx. FedEx was the issue. My issue was with FedEx not SIG.

Placed order, received confirmation and advised notified when shipped.

Then it went sideways, I received a gmail pretty much demanding that I photograph my credit card specifically in my hand, image showed showing the security code. I immediately assumed it was a phishing email from somewhere around the globe.

Nope, it was the store owner. He ridiculed me for thinking a hacker could do anything with this? Wow?
This is the definition of phishing. Also, cancelled the order and advised my money would not be refunded.

I looked into it a little bit and of course it is illegal for a merchant to do this.

The site is on Shopify. Has numerous complaints about defective products and no support. Wish I would have read this. Much simpler just to order straight from Sig and won't void your warranty. Glad I didn't put suspect parts into what I have.

For those not sure, look up credit card handling and see if they allow unauthorized, unsafe transfer of credit card data like this.

Sig Guy is disreputable, demands hacker like action for completion of an order which is not only scummy, but very illegal. For all of the ones that have done this and had credit card fraud, your companies will be interested in tracing it back to this.

As example, you could spoof his email, and capture those credit cards if you were a thief. You don't even have to know how to hack to get this guy's customer's cards!

I never received what I ordered.

He says he will "ship" within an amount of time but doesnt promise arrival at your house that fast. I've experienced as quick as 3 and as long as 6 days when weekend was involved. I've always received correct item but his inventory of various parts, especially small, easy to lose parts, is better than Sigs in many cases. He's not Midway USA with 100 employees so some consideration should be given to that fact. I promise his extremely well made videos have saved me hundreds of $ of gunsmith fees and they are FREE. Take some of these things into account. I'm in Texas, not kin to him, no reason to lie. I'll continue to buy and use what I need for Sigs from him.

Subject: Urgent: Non-Delivery of Paid Order and Misleading "2-Day Delivery" Claim

I am writing regarding an order I placed on 6/16/2025, for which I paid an additional fee for “2-day delivery.” As of today, it has been one full week and I have not received the order.

In addition, the tracking number provided on the website is non-functional, making it impossible to monitor the shipment’s status.

I contacted your support team via email and received what appeared to be a canned response suggesting that had I read your website more thoroughly, I would have known that deliveries are “often late, if at all.” If this is in fact their policy, it is highly misleading to advertise and charge for expedited 2-day shipping.

This guys schtick is simple. You order something, he ships it with a label that'll disintegrate or sloppy handwriting that USPS can't read. He'll give you the tracking number. Tracking will show it's undeliverable and send it back to him. Then he'll block your phone number and email address when you ask for a refund. Do your research, he's known for this. Garbage human.

I ordered a Warrior Combat pistol grip from Sig Guy for my P365 X. I tried to call them but could not talk with anyone. I used their online guide and apparently got the wrong one. When it came I fit the gun fine, but it was the wrong size for my magazine. I did put it on the gun before I realized that the magazine would not fit. I tried to message them 2x. Both times they sent a standard reply saying that there would be no return if I installed it on the gun. I called Warrior Combat and they were great and willing to exchange for the correct grip. I sent an email to Sig Guy by replying to the last auto response stating that I would review their customer service. That got me the following response from them: And thank you very much for discussing this with me first before you did anything else. The statement you received is a blanket statement for those that want to return used products which had gotten out of control in the past as we are not a try before you buy company. That doesn't mean that we could have made an exception or worked with you to resolve the issue. Its good to know though that you prefer to smear a company that busts its ass 7 days a week 365 days a year to quickly get customers the products they order. Also a company that's core purpose is to save customers money by offering over 50 different companies products in one easy shipment. A company that goes pout of its way to provide SIG enthusiasts with the knowledge to make upgrades and repairs themselves as well as the tools necessary to complete the task. Thank you very much for ordering the incorrect grip for YOUR pistol, installing it and then realizing its the wrong grip. SURE I s should be the one to lose that money because now I can not resell that grip and get my money back. Make sure when you write your review online mention the facts. Don't purposely leave out the part where you screwed up. Have a great day sir."

This is maybe the 3rd bad review I have ever left for any company online. Not my thing, but think peopel should be aware.

Ordered an accucraft sight pusher and was accidentally shipped another brand. Sigguy caught the error and not only shipped me the accucraft but told me to keep the other pusher as well. Quality customer service, I will order from him again