Shurgard Self Storage - Reading Caversham Arvostelua 47

TrustScore 4/5 tähteä

4,0

75 Caversham Rd, RG1 8AN Reading, GB


Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I had an issue with online ID verification, I went in person to the offices at A33 Relief road . The staff were happy to help and even demonstrated how to access the storage unit.

Saanut 5/5 tähteä

Every thing was easy to use but if your phone has the app but you don’t have any data you can’t get code to access the gate which you need for Bluetooth control point at gate other than that I was ver... Näytä lisää

Saanut 5/5 tähteä

Both David and Katie were very helpful and pleasant. They helped turn a stressful, tiring day into a much more pleasant and successful day. Thank you

Saanut 5/5 tähteä

Very secure, convenient and easy to use. Customer service is great too - I really appreciated Mani showing me round, he was very helpful and friendly.


Yrityksen tiedot

  1. Itsepalveluvarasto
  2. Varastotila
  3. Varasto

Tietoja yrityksestä Shurgard Self Storage - Reading Caversham

Yrityksen kirjoittama

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Yrityksen kirjoittama

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Yhteystiedot

  • 75 Caversham Rd, RG1 8AN, Reading, Yhdistynyt kuningaskunta

4,0

Hyvä

TrustScore 4/5 tähteä

47 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 98 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Helpful staff

I had an issue with online ID verification, I went in person to the offices at A33 Relief road . The staff were happy to help and even demonstrated how to access the storage unit.

29. joulukuuta 2025
Saanut 2/5 tähteä

Phone salesman lied/misled

Phone salesman lied/misled about temperature controls; there are none. Arrived and the lock I paid for wasn't there. On site staff were very helpful and pleasant in fixing this but it was still an issue. Now need to spend time and money changing company as temp control was required.

21. marraskuuta 2025
Shurgard Self Storage - Reading Caversham-logo

Vastaus yritykseltä Shurgard Self Storage - Reading Caversham

Hello James, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly. Your Shurgard Team

Saanut 1/5 tähteä

Inaccessible storage and no support - Very disappointing experience

I recently had a very frustrating experience with Shurgard . On the 20th of July, I was unable to access my storage unit due to a lift malfunction and lack of stairs at the premise. This wasn’t just an inconvenience — I had a flight the following day and was unable to retrieve essential items I needed for my trip.

Despite paying for a service that guarantees access during opening hours, I was completely blocked from reaching my belongings, with no alternative solution provided. As a result, I will need to repurchase several items while abroad — something that could have been easily avoided had the facility been properly maintained or adequate support offered.

I reached out to the company to request compensation for both the disruption and the added costs, but so far the response has been underwhelming as they say they can't provide compensation for a lift malfunction

Customers trust storage companies to provide reliable access to their possessions — especially when those items are important or time-sensitive. Unfortunately, Shurgard did not meet that expectation in my case.

Update: after multiple phone calls and emails the best Shurgard could do as a gesture of goodwill was to offer 1 month credit on my invoice (originally they wanted to offer 50%), which didn’t reflect the additional costs I had due to the inconvenience.

20. heinäkuuta 2025
Oma-aloitteinen arvostelu
Shurgard Self Storage - Reading Caversham-logo

Vastaus yritykseltä Shurgard Self Storage - Reading Caversham

Hi LM. We are very sorry to hear you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. Please send your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Saanut 2/5 tähteä

I had lots of trouble getting access to…

I had lots of trouble getting access to the lockup and had to call/speak to 3 different people to finally get a solution. It would be very helpful to have some one on sight to help. I also don't think the app works very well and should have the key pad working incase it is needed.

25. tammikuuta 2025
Shurgard Self Storage - Reading Caversham-logo

Vastaus yritykseltä Shurgard Self Storage - Reading Caversham

Hello Emma, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

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