Shurgard Self Storage - Reading A33 Relief Road Arvostelua 

Extremely helpful staff, really friendly. Units are very clean and dry.

Really easy to arrange. My thx to Edward for showing me all around and talking me through all the options. The onboarding process was also super quick and straightforward.

Karen and Ed were really helpful. Perfect place to store things between university houses

Karen and the Shurgard team were most helpful in assisting me with getting my things safely stored before I began my studies in University of Reading.

I recommend all students Shurgard Caversham (Nearest to the campus) to Store all excess belongings.

Thanks Karen and Shurgard team! =]

Karen was super efficient, friendly & helpful. My second time using shurgard. Recommend.

Great experience with Shurgard Reading. The booking process was straightforward and staff very helpful and prompt answering questions (especially Karen). The storage was easily accessed via app and key collected without no hassle. The moving process was hassle-free. Recommended for convenient storage solution.

The staff at Shurgard Reading were very helpful and my expectations were exceeded - they offered proactive solutions that I wasn’t expecting

Absolutely appalling experience. I would never recommend this company to anyone.

I rented a storage unit for around three weeks after being offered what sounded like a straightforward deal over the phone. The representative told me it would cost £1 for the first month, followed by £60 thereafter. Since I only needed the unit for around three weeks, I specifically explained my situation before agreeing. At no point during that conversation was I told that I would have to give 15 days’ notice before moving my belongings out.

After I emptied the unit, I was then told I owed an additional £80 because I hadn’t given the required notice. This came as a complete shock. Their response was simply that it was “in the terms and conditions.” That’s not good enough.

If you’re explaining the agreement over the phone and asking customers to commit based on what you’ve told them, then you have a responsibility to mention important conditions like a mandatory 15-day notice period. This isn’t some insignificant clause hidden away in the small print—it’s something that directly affects how much customers end up paying. The representative was happy to explain the promotional price but somehow failed to mention the one condition that would leave me with an unexpected bill.

As a university student living on a very tight budget, an unexpected £80 charge is a huge amount of money. I chose this storage company because I believed I was getting a simple, affordable option while I was between accommodations. Instead, I’ve been left feeling misled and out of pocket over something I was never verbally informed about. Had I been told about the notice requirement, I would have given notice immediately or chosen another company altogether.

The customer service afterwards was just as disappointing. Rather than acknowledging that their representative had failed to explain a key condition of the agreement, they simply hid behind the terms and conditions. That’s not transparency, and it’s certainly not good customer service.

I honestly feel like this system is designed to catch customers out. If a condition can result in an £80 charge, it should be clearly explained during the phone call—not quietly left for customers to discover after the fact.

Be extremely careful if you choose this company. Don’t rely solely on what you’re told over the phone because it appears you may not be given all the information you need to make an informed decision. Read every single line of the terms and conditions, because you could easily find yourself facing unexpected charges just like I did.

This has been one of the most frustrating customer experiences I’ve ever had. I feel completely misled, and I will never use Shurgard again. There are plenty of storage companies that are honest and transparent with their customers—I strongly recommend looking elsewhere.

I chose a very spacious room.
Edward was a great help for the selection.

Thanks to the great team at Caversham Reading helpful and happy got me out of a hole

Excellent service from Karen today- went out her way to find a unit of the correct size and floor level!

Recommend the team and the location with free parking is great- walk into town.

Great customer service. Safe units with a very trusting system. Easily accessible. I would definitely use this service again.

Edward was incredibly helpful for everything I needed. I had not been in my storage unit for over 6 years and had no idea what to do but he made everything clear and simple for me and was able to assist with all my questions.

Karen made the securing the right storage for our need quick and easy
Very professional and courteous

Karen was excellent, very helpful and lovely to work with.

Nice experience

Fabulous customer service. We have never used a self storage before. Edward was great! He spent time running through how things worked and showed us entry and exit procedures etc. Great storage facility, lots of room for delivery Lorry’s and vans. Can’t recommend enough!

Claire is very helpfully person. I love her. She is very quick and she has discipline. Thank you Claire 🫶🏼

Fantastic customer service. Friendly supportive and engaging. Thanks to Karen at Reading for all her amazing suuport

We are very pleaswd with Karen at the reception And we got our space today