Shurgard Self Storage - Bow Arvostelua 

I had a terrible experience with Shurgard Self Storage Bow. They canceled my reservation before the booking went live, which resulted in the contract starting the day after. Their miscommunication made me feel unsafe about their service. Despite emailing them an official complaint and requesting a refund, I received no response. It's unbelievable that a service with such poor communication and customer service could have a 4.9-star rating on Google. To top it off, I was still charged for the first month's rent and additional fees even though I never moved in. I will never use their service again and absolutely won't recommend it to anyone.

Great customer service from Benil. Friendly, efficient and informative.

55555555555

Absolutely unhelpful new manager at Shurgard Bow...she was not just unhelpful but extremely rude and discourteous.
We have been using Shurgard Greenwich for last 2 years and now BOW shurgard ... there have been various people who were very helpful along the course.
But now...sadly the lady who calls herself the new manager donot even deserve to get this position.... I suggest you need people who are better at service and have a positive attitude. This lady should be demoted to the position she was before .. and I am never using these guys again because of her ..definelty.

Great experience.
Higor was very helpful when we arrived and had the time to go through our requests always with a smile.
The space has everything for you to move your boxes.

Even I got stuck inside after business hours, they didn't make a big issue out of it. they were so helpful. Stored my bike outside near bike lockers for a day and not a problem. Seems like very nice and good company, also cheap. Oh btw, I arrived at 5.30 there and couldn't go to toilet that was my biggest problem.. actually. and once you got stuck inside you cant get out even with your code, and they cant open gates remotely, so actually if anything bad happens like fire or etc, you cant get out, that's bad.. that's why I'm giving 4 stars. Gates don't open and toilets are locked always.

Very helpful, easy process

Great service from the team -Mark & Siobhan were super helpful and the process was simple. Thanks team!

A really great experience. The team were really friendly and helpful. Mark talked us through the process and ensured we had all we needed. He was very happy to show us around and then made recommendations about container sizes. Overall the space is clean and comfortable and easy to use. I like the use of the app too.

Very good storage

Poor customer service but amazing storage space.

Helpful staff, clean facility, easy to use app for access.

Easy, accessible, well designed and politedly staffed self-storage facility. Good experience :)

Great Service from Khalid and Sara

This storage facility is by far the best experience I’ve had renting a unit. The simple reason is because Zara works here. I have never met someone so competent, reliable, empathic and knowledgeable as her. Such a breath of fresh air! I had numerous issues booking with the other Shurguard centre, yet somehow, in the nick of time, she resolved all my issues swiftly and effortlessly and I was perplexed. I cannot recommend her enough, if she managed the company, they would be the best above all else. She is a dream, and I cannot empathise enough which you should use this facility to experience the best customer service you’ll receive. Thank you a million Zara! Shout out to Rianna as well!

The staff at the Bow branch were fantastic in helping me get settled in on the day that I moved my stuff in (and helping the day before, too, when I dropped in to confirm my details and discovered I'd accidentally booked the wrong date). A really easy experience at what was, for other reasons, a very stressful time.

Trustworthy, nice storage units, easy to book online and acces to the storage. First month renting cast only £1.