Shopjogabonito Arvostelua 54

Ordered from FRANCE drop, loved my knitwear and the customer service was helpful !

After accidently missing the apartment number on my delivery address the package delivery was not successful. I immediately updated this with both speed X and Joga bonito. Speed X advised it was scheduled for re-delivery, I waited another 2 weeks. Nothing. Checked with both parties again only to be told they had destroyed my package either because it contained perishable items or was damaged. Ridiculous. The whole thing dragged on for a month.
John bonito offered me a 40% discount despite me already telling them I won’t ever shop with them again. I ended up disputing the transaction with my bank where I then got a full refund. I will never shop with these people again. Their customer service is an AI chat bot and it takes days for a real person to contact you via email. They make things as difficult as possible so the problem just goes away.

great quality clothing, ive purchased two zip ups and a polo, some of my best pieces of clothing ive bought

Cancelled my order in an hour and 10 minutes after my purchase and they never cancelled it. At first, they claimed I didn't submit my order within 24 hours (untrue with proof) and then once they accepted that I followed their rule they wanted to charge a 30% processing fee for no work being done.

I ordered an item (a hoodie) as a gift for Christmas and when I realised that someone else had ordered the same thing for this person I tried to cancel my order. The policy states that cancellations must be 24 hours after confirmation, however I cancelled roughly 25 hours after confirmation. Due to this one extra hour I had to pay a 30% cancellation fee of £19.95. I personally believe this is ridiculous, especially during the Christmas period as I wasn’t even allowed an hours grace for the cancellation of the item. Very unhappy with the way this was handled and will not be ordering from this company again.

Fantastic product, and the team is very quick to respond via email if you have concerns or questions. You can surely trust this product.

Purchased 2 t shirts from the Madrid drop. It did take 3 weeks to arrive but they clearly called this out on the site and via email. T shirt quality is solid

great quality clothes, the shipping took a bit but it was well worth it, their customer service is good too, they responded to me fast.

Ordered the messi tee but it began with that it took 1 month to deliver when i got it it looked cheap and bad quality. When i wanted to return it i had to pay 56,45 for return label fee whilr the tee costed 48. Would not reccomend!

Ordered a t shirt and zip up from the Paris drop for my husband, he absolutely loved the fit and material.

Ordered from their 'VINTAGE INTER' Drop, was not expecting much but was really surprised with overall quality of the polo and tracksuit as well as the packaging.

Ordered hoodie for son for Christmas. Took over a month to arrive. I had previously reached out for advice on sizes. When it eventually arrived it was too big!
Asked for exchange for smaller size. They requested photos of item and original packaging which I sent.I was then given an address in Auburn Washington in USA to return item! There’s no mention of this on website. I duly tried to return item via UPS who told me they couldn’t accept without a phone number.
I have requested a phone number and details of recipient as this is required by courier and US Customs. No response..I guess they know it’s expensive to return as you have to pay shipping.
Guess they hope you’ll give up as they make the process impossible.
If I’d known this person was in USA I wouldn’t have ordered .This has now turned into an expensive mistake! My son is very disappointed I’m exasperated by the process.