Customer support took a while to reach but was excellent. The lady who handles my problem spoke English well and was quick to analyse the problem. I would awad 5 stars for the support. I would only... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The call back is the best option. Talked to a knowledgeable lady about a part I needed for my dethatcher/ scarifier , after a short time on hold I was informed they do not sell that part, so now the u... Näytä lisää
I had a hard time getting in touch with Sophie concerning a warranty claim. It took a half dozen times filling out their questionnaires and getting no response. Trying to call their phone number would... Näytä lisää
Purchased 10" battery operated sno joe shovel two years ago, used it sparingly due to lack of snow. Stopped working (intermittent starting/stopping) properly in the middle of the 2nd year of ownershi... Näytä lisää
Yritys on vastannut
3,5
Keskitasoinen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Best customer service and…
Best customer service and representative helped me for everything.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had such a positive experience with our Customer Care team and that our representative was able to assist you with everything you needed.
Your kind words mean a great deal to us. We strive to provide helpful, attentive, and reliable support, and it's wonderful to know that our efforts made a difference in your experience.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Great Customer Service!
The agent that helped me was very interested in my satisfaction with the Aqua Joe hose I had called in about a warranty claim for a failed hose. They helped me file the claim and said I would receive a replacement within a couple days, Thank you
This is the way a company gets repeated business, Great customer service!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with our Customer Care team. We're delighted to hear that our representative took the time to listen to your concerns, assist you with your warranty claim, and make sure your issue was properly addressed.
We truly appreciate your kind words about the service you received. Providing attentive, helpful, and reliable support is something we strive for, and we're especially grateful to know that your experience has encouraged you to continue doing business with us.
Thank you again for your trust, support, and for choosing Aqua Joe. We sincerely appreciate your continued business!
My SunJoe started leaking really bad
My SunJoe started leaking really bad, only had it a year. Made the call to see if they could help me and the lady was extremely nice and told me it was still under warranty. They are sending me a replacement.
8. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your Shop Joe product developed a significant leak after only a year of use, but we’re pleased to know that our customer service team was able to assist you and confirm that your product was still covered under warranty. It’s wonderful to hear that you received helpful and courteous service throughout the process and that a replacement is being sent to you.
We truly value your feedback and appreciate the opportunity to make things right. Your satisfaction is important to us, and we hope your replacement performs reliably for years to come.
Thank you for choosing Shop Joe and for giving us the opportunity to support you.
My customer representative was very…
My customer representative was very helpful and polite and listened to my questions and concerns and answered them! Thanks again for being so helpful!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear William,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that our team member was helpful, courteous, and attentive to your questions and concerns.
Providing knowledgeable, respectful, and attentive customer service is very important to us, and we truly appreciate your kind recognition of our team's efforts. Your feedback is a great encouragement to continue providing the level of support our customers deserve.
Thank you again for your appreciation and for choosing Shop Joe. We are grateful for your support.
Best Regards,
Customer Service Team at Shop Joe
Warranty is good
Customer service did finally pick up the phone after about 10 minutes on hold. Their English is good and they were very helpful. I’ve got a replacement product that should be in the mail this week. I think this is better than most companies, but I hope the product is going to be better than what I had. Thank you.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you for taking the time to share your experience and for providing your thoughtful feedback. We are pleased to hear that our customer service team was able to assist you, answer your questions, and help arrange a replacement for your product.
We truly appreciate your recognition of our team's helpfulness and professionalism. We also value your comments regarding your overall experience, as they help us identify areas where we can continue to improve both our products and customer service.
Thank you again for your feedback, your patience, and for choosing Shop Joe. We sincerely appreciate your support and hope your replacement meets your expectations.
Best Regards,
Customer Service Team at Shop Joe
I was very surprised and satisfied with…
I was very surprised and satisfied with the outcome of my phone call, the associate was a very pleasant person to talk to, wish all customer support employees would be the same🇺🇸
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback. We're truly pleased to hear that you were surprised and satisfied with the outcome of your call and that our Customer Care associate provided you with such a pleasant and positive experience.
Your kind words mean a great deal to us. We strive to make every interaction respectful, helpful, and enjoyable, and it's wonderful to know that our representative made such a positive impression.
Thank you again for your appreciation and support. We'll be happy to share your kind feedback with our team!
I called and choose the option to get a…
I called and choose the option to get a return call. I was called back within 15 minutes, a reasonable time. I had a real
Human contact me and with help, I was able to perform a reset and add the colored nozzle correctly. It was a great call from start to finish. The unit is working as expected. Highly recommend
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to return your call promptly and provide the assistance you needed.
It's wonderful to know that, with our representative's guidance, you were able to successfully reset the unit and properly install the colored nozzle. We're especially happy to hear that the unit is now working as expected.
Your kind words about having a real person assist you from start to finish mean a great deal to us. We truly appreciate your recommendation and your trust in our customer service.
Thank you again for choosing Shop Joe and for sharing your positive experience!
tru ride was very helpful kept me up to…
tru ride was very helpful kept me up to date every step of the way. Very efficient and very organized. Great experience.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful experience with us. We're truly grateful to hear that our team kept you informed throughout the process and provided you with efficient and organized support.
Your kind words mean a great deal to us. We strive to make every customer experience as smooth, transparent, and helpful as possible, and we're happy to know that our efforts made a positive difference for you.
Thank you again for your trust, support, and for giving us the opportunity to assist you. We sincerely appreciate you choosing us!
Product Failed to work after using it…
Product Failed to work after using it five times and I’m told it can’t be repaired not pleased
28. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Hello Terry,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your product stopped working after only five uses and that you were informed it could not be repaired. We understand how disappointing and frustrating this must be, especially after such limited use.
We appreciate you bringing this matter to our attention. One of our team members will review the details you provided and follow up with you regarding your concern to determine how we can best assist you.
Thank you again for your patience and for giving us the opportunity to review your experience and provide further assistance.
I purchased the Sunjoe Cordless…
I purchased the Sunjoe Cordless pressure sprayer but it was missing some parts. Michael provided excellent customer service to resolve the issue.
6. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Valued Customer,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was able to assist you with the missing parts from your Sun Joe Cordless Pressure Sprayer and provide excellent customer service.
We truly appreciate your kind words and are glad that your concern was addressed. Providing helpful, responsive, and reliable support is something we strive for with every customer.
Thank you again for your feedback and for choosing Sun Joe. We sincerely appreciate your trust and support!
GREAT customer service
GREAT customer service. And from experience, they do what they say they will do!!
28. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Hello April,
Thank you so much for your wonderful feedback! We're truly grateful to hear that you had a great experience with our Customer Care team and, most importantly, that we followed through on our commitments.
Your kind words mean a great deal to us. Providing dependable support, keeping our promises, and making sure our customers feel heard and valued are all important parts of the experience we strive to deliver.
Thank you again for your trust, appreciation, and continued support. We sincerely appreciate you choosing Shop Joe!
Sprinkler was leaking from the second…
Sprinkler was leaking from the second use. Does not oscillate as it should.
25. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Hello Amanda,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your sprinkler began leaking after only the second use and that it is not oscillating as expected. We understand how frustrating and disappointing this must be.
We appreciate you bringing this matter to our attention. It appears that one of our team members followed up with you via email on July 24, but we have not received a response. We kindly ask that you get back to us through the email we sent so we can further assist you and work toward a resolution. Please also check your spam or junk folder in case the email was filtered there.
Thank you again for your patience and for giving us the opportunity to address your concern.
Ms Calib was very helpful to me
Ms Calib was very helpful to me. She sent me return labels to me and will be sending out a replacement pressure washer to me once they receive our other pressure washer back that the wand and nozzle cracked and they did not have a replacement in stock.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Hello Henry,
Thank you so much for taking the time to share your experience. We're delighted to hear that our team was helpful and able to assist you with the return process and provide the necessary return labels.
We understand how frustrating it can be when a replacement part is unavailable, and we're glad our team was able to provide an alternative solution by arranging a replacement pressure washer once the original unit is returned.
We truly appreciate your kind words about our team's helpfulness and support. Providing efficient and reliable assistance is something we strive for every day.
Thank you again for your feedback and for choosing Shop Joe. We sincerely appreciate your trust and support!
Unhappy with solution for my issue with…
Unhappy with solution for my issue with recall and new blades for my push mower
27. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Dear DeAnn,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding the resolution provided for your mower.
We understand your concerns and regret that the assistance you received did not meet your expectations. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Customer support is horrible
Customer support is horrible! After waiting on hold for 20 minutes they disconnected the call. Waited 20 minutes to chat and solution was not acceptable. One of the batteries we received was for a Sun Joe not a Snow Joe. We had to prove via photos/video that we knew how to plug a charger into a battery and that it didn't fit. Solution was to return second battery and entire unit. We will not be ordering again.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Marge,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced with your order and our customer service process.
We understand how disappointing it is when an issue with your product requires additional time and effort to resolve, and we regret that your experience did not meet the level of service we strive to provide. Your feedback regarding the support you received and the concerns with your order is greatly appreciated.
We will take your comments into consideration as we continue working to improve our products and customer service experience. We sincerely appreciate you sharing your feedback with us, and we will strive to do better moving forward.
Best Regards,
Customer Service Team at Shop Joe
Our Aqua Joe hose (1 yr old) failed
Our Aqua Joe hose (1 yr old) failed. Purchased from department store, no receipt saved. Contacted Shop Joe and received excellent customer service and resolution of issue.
7. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Debbie,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that our team was able to assist you with your concern and provide a satisfactory resolution.
We truly appreciate your kind words regarding the customer service you received. Providing helpful, professional, and dependable support is very important to us, and it is always rewarding to know that we were able to make a positive difference in your experience.
Thank you again for your trust and support. We are grateful for the opportunity to assist you and for choosing Shop Joe.
Broken trust and promises
This is the second time a SunJoe mower hasn’t lasted more than 2 years. The sad part is we have a super small yard. We were promised a 15% discount on a new one that never came. We had to purchase another brand which left us disappointed. Broken trust.
28. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Dear Paul,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced with your mower and the concerns regarding the assistance you received.
We understand how disappointing it can be when a product does not meet your expectations, particularly after having a previous experience with the same type of product. We also regret any frustration caused by the information provided regarding your purchase.
Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns. We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
All you guys cared about is buying a…
All you guys cared about is buying a new detacher and not getting new price I needed. Guy even lied and said he would give me a 15% on new one and of course it wasn’t in my website for you guys. So disappointing!!!!
27. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Dear Joel,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and disappointment you experienced regarding your interaction with our team.
We understand how concerning it is when the information provided does not meet your expectations, and we regret that your experience left you feeling dissatisfied. Please know that someone from our team will be reaching out to you to provide further assistance and address your concerns.
We truly value your feedback and appreciate your patience and understanding.
Best Regards,
Customer Service Team at Shop Joe
Excellent product for the price
Excellent product for the price. The client service rep was very knowledgeable and friendly. Makes me want to order aghain
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shopjoe
Dear Anthony,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you are pleased with your cordless snow blower and that it has provided excellent value.
We also greatly appreciate your kind words about the support you received from our customer service team. It is always rewarding to know that our representatives were able to provide knowledgeable, friendly, and helpful assistance that made a positive impression.
Your trust and confidence in Shop Joe mean a great deal to us, and we are truly grateful for your support. We look forward to serving you again in the future.
Thank you for choosing Shop Joe.
Great Customer Service
Great Customer Service, appreciated their product knowledge and ability to ease you thru everything so your needs were covered. Polite, courteous help while you were informed every step of the process. Genuine, friendly staff because they really care about their customers and it shows
27. heinäkuuta 2026
Vastaus yritykseltä Shopjoe
Dear Robin,
Thank you for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that you were pleased with the level of service and support you received from our team.
It is especially rewarding to know that our team's product knowledge, clear communication, and commitment to keeping you informed throughout the process made a positive difference. Your recognition of our courteous, friendly, and caring approach means a great deal to us and serves as encouragement to continue providing the highest level of customer service.
We truly appreciate your kind words, your trust, and your support. Thank you for choosing Shop Joe.
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