Found the book I wanted from Website...The site was a bit confusing. Recommend taking a look at how to make it bit simpler to purchase (should be your first priority) then add the extras and othe... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Best experience ever 5Stars. I bought a pocket book made of four Volumes, but unfortunately I received a defected copy of the Vol. IV. I did contact the sales department and they fixed a second f... Näytä lisää
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The book I received quality is bad, pages coming off one by one and requires separate binding and also I haven't used much and just when I started, pages are coming out, other book was fine. Issue was... Näytä lisää
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I had the pleasure of being on board MV Astra when it came to visit the Isle Of Barra when it was berthed at the Castlebay Marina. We were given a guided tour around the boat by the MV Ast... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Witherby Publishing Group's reputation for quality publications attracts industry experts to participate in working groups, ensuring technical accuracy and dependable guidance on regulatory compliance. The Witherby working groups, led by our in-house technical advisors, editorial and graphics staff, produce publications that are accurate, relevant and concise.
Yhteystiedot
Witherby Publishing Group, Navigation House, 3 Almondvale Business Park, Almondvale Way, EH54 6GA, Livingston, Yhdistynyt kuningaskunta
- 01506463227
- marketingteam@witherbys.com
- shop.witherbys.com
4,4
Erinomainen
329 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nice and quick response with Pre-order and def order.
Great to be informed in November about the Pre-Order and the quick sending of the Bimco Calendar books.
Would be nice in the future as well.
7. tammikuuta 2025
Vastaus yritykseltä Witherbys
Hi Nataschja, thank you so much for your review. We are delighted to hear that you had such a positive experience and found our marketing communications to be useful.
Experience was great
Experience was great. Your representative Nicola was super efficient and very helpful. A credit to your organisation.
Regards
Tom Hawkins
13. tammikuuta 2025
Vastaus yritykseltä Witherbys
Hi Tom, thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience.
The ease of the process
3. tammikuuta 2025
Vastaus yritykseltä Witherbys
Hi Kelly, thank you for taking the time to leave your feedback. We are delighted to hear that you found ordering from Witherbys convenient.
It was a mixed experience
It was a mixed experience. While it is easy to buy the product with few clicks, the witherby connect software need some basic change to enhance reading pleasure. It takes some time to open a book. Navigating the book and zooming not very easy. Printout from book also restricted. Since I paid to buy the book, there should be no restriction for me to printout.
17. joulukuuta 2024
Vastaus yritykseltä Witherbys
Hi Mohammad, thanks for leaving your feedback. For more information regarding the printing of pages from our titles, please refer to page 13 of the Witherby Connect User Manual: https://www.witherbyconnect.com/Files/Witherby_Connect_User_Manual.pdf or contact sales@witherbys.com if you have any further questions.
I purchased SOLAS and LSA code e…
I purchased SOLAS and LSA code e version and unable to download the document. I use and access these on board ships often without internet, so not having the PDF is not helpful. I feel ripped off and should have understood this before purchasing.
I understand why it is issued online, but that does not help me.
8. joulukuuta 2024
Vastaus yritykseltä Witherbys
Hi there, thanks for your feedback. You can find out more about our offline feature on our eReader platform, Witherby Connect, here: https://www.witherbyconnect.com/Files/Witherby_Connect_User_Manual.pdf or contact sales@witherbys.com if you require further support.
I did not receive access timely
I did not receive access timely. The response was not useful.
5. joulukuuta 2024
Vastaus yritykseltä Witherbys
Hello, thank you for your feedback. We are sorry to hear that you had issues with receiving access. Please contact sales@witherbys.com if you require further support.
Vastaus yritykseltä Witherbys
Hello, thank you for your review. We are glad to hear that you received your delivery promptly.
Easy to navigate and find what we wer…
Easy to navigate and find what we wer looking for, smooth process from beginning to delivery, only one week delivery time
2. joulukuuta 2024
Vastaus yritykseltä Witherbys
Hello, thanks for taking the time to leave a review. We are delighted to hear that you found our website easy to navigate and that you had such a positive experience.
Excellent service
30. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi Linda, thank you for taking the time to leave a review. We are delighted to hear that you had such a positive experience with Witherbys.
Let down by UPS
Let down by UPS. 7 days to receive two books - unacceptable!
Otherwise the book dept very helpful.
27. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi John, thank you for taking the time to leave a review. We are sorry to hear that there were issues with your order. We have taken your feedback on board and are investigating this with UPS to ensure this doesn't happen again. Thanks
Offline feature not working
Offline feature not working, bought a book and can’t read it when there is no internet here at sea.. which happens alot
16. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi Vilhem, for more information regarding our offline feature, you can refer to our Witherby Connect user manual: https://www.witherbyconnect.com/Files/Witherby_Connect_User_Manual.pdf
You can also contact sales@witherbys.com if you need further support or have any questions.
I really like the Witherby web eBook…
I really like the Witherby web eBook reader. It’s user-friendly and offers a great reading and taking notes experience. I often use it as a reference for my cadet electrician training. It would be even better if they developed a phone/tablet app that allows offline access, making it more convenient to use on the go!
19. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi there, thank your for your review. We are delighted to hear that you find Witherby Connect user-friendly and have found it useful throughout your training.
Regarding an app, I will pass this feedback along to the relevant teams. We do currently offer offline access on our browser platform, please refer to our user manual to learn more about this or contact us if you have any questions: https://www.witherbyconnect.com/Files/Witherby_Connect_User_Manual.pdf
Vastaus yritykseltä Witherbys
Hi Sam, thank you for your review. Your feedback has been noted and we are glad to hear that you are happy with your purchase.
Prompt service and quality products.
1. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi Max, thank you for your positive review. We are glad to hear that you had a great experience.
I had trouble downloading and locating…
I had trouble downloading and locating the recent e-publication I purchased. Your technical service team was great in helping me work through the issue. We connected via Team Viewer and Liam did all the work. Also telling me how I could view the e-publication offline.
Great support.
6. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi Cliff, thank you for taking the time to leave your feedback. We are delighted to hear that you had a good experience with our Technical Support Team.
Cost of shipping to high.
1. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi there, thanks for leaving your feedback. We will definitely take it on board.
Good Customer Service
Prompt delivery of ordered items where possible. Fantastic there is no postage.
If any queries or problems, the customer service team respond quickly. The same person is assigned to the ticket/case so communications flow easily without having to repeat details.
6. marraskuuta 2024
Vastaus yritykseltä Witherbys
Hi Moira, thank you for taking the time to leave your feedback. We are delighted to hear you had a great experience with our Sales and Customer Service Team.
Fast and easy transaction
29. lokakuuta 2024
Vastaus yritykseltä Witherbys
Hi there, thank you for leaving your feedback. We are glad to hear you had a convenient experience.
Credit card payment the only option
Credit card payment the only option. I buy this for my emplyer and as a company they have different payment options and this causes extra paperwork for me.
23. lokakuuta 2024
Vastaus yritykseltä Witherbys
Hello, thank you for leaving your feedback. I will pass this on to the relevant departments. If you require further assistance, please contact sales@witherbys.com and a member of the team will get back to you.
I initially had a book delivered which…
I initially had a book delivered which ended up being damaged. However I got in contact to the team and they were incredibly nice and helpful, gave me access to a e-book free of charge and sent a replacement copy which came promptly.overall very happy and a great book very helpful
14. lokakuuta 2024
Vastaus yritykseltä Witherbys
Hi there, thank you for taking the time to leave your feedback. We are glad to hear that everything was resolved regarding your order and that you are happy with your book.
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