Terracotta Distribution Arvostelua 124

TrustScore 5/5 tähteä

4,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great company, have purchased with them quite a few times. Stock a lot of the niche suppliers and you can get a great range of Asian films for good prices, including some rare ones to find in the UK.... Näytä lisää

Saanut 5/5 tähteä

They delivered a very late bought gift for Christmas, and it arrived Christmas Eve. Very good prices, and well packaged. I will definitely be using them again in the future

Saanut 5/5 tähteä

I love Terracotta. You can tell they (led by Joey) care about what they sell and how they do it. I like using them for labels like Third Window, Eureka! and 88 Films but particularly Third Window beca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Absolutely amazing service. Great place to pick up your Asian movie titles. I've been using this site for many years now and they never disappoint. They will always keep you up to date regarding you... Näytä lisää

Yrityksen tiedot

  1. DVD-kauppa

Yrityksen kirjoittama

Online blu ray and DVD store specialising in Asian cinema. Well packaged orders and we ship worldwide, with great customer service. From Hong Kong action cinema, old school kung fu, Korea dramas and Japanese horrors, with everything else in between. Buy, own and rewatch these classic films.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

124 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great customer service

Had a little issue that was swiftly resolved by some of the best customer service I've ever experienced. Very, very happy.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great company

Great company, have purchased with them quite a few times. Stock a lot of the niche suppliers and you can get a great range of Asian films for good prices, including some rare ones to find in the UK. Customer service is always good, you know you're talking to an actual human and get the better class of service that comes with that.

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I would like to thank terracotta_dist…

I would like to thank terracotta_dist for your continued hard work, compassion, and dedication you have put into everything you do.

Amazing customer service.

Amazing artwork.

Unbelievably fast delivery.

The best Asian movies you can find online... which is simply a click away.

🙏

23. marraskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

¡Muy mala experiencia! ¡Coste excesivo!

Mi experiencia con Terracotta & Co
Construcción · Rehabilitación · Interiorismo, ha sido decepcionante. El presupuesto presentado para los trabajos de la Inspección Técnica de Edificios (ITE) resultó ser considerablemente superior al valor real de las labores realizadas. Las horas trabajadas por el equipo y los materiales utilizados no justifican el elevado coste final, lo cual me ha dejado con una sensación de haber sido engañada.

Además, la comunicación fue difícil con Gerard, el responsable de la obra, mostró un trato poco profesional. Debido a estos problemas, no considero que esta empresa sea confiable ni recomendable.

25. syyskuuta 2024
Oma-aloitteinen arvostelu
Terracotta Distribution-logo

Vastaus yritykseltä Terracotta Distribution

Hola Cristina! Thank you for taking the time to leave a review. However, this is the wrong company that you have left a review for. We are an online DVD and blu ray store, not a construction company. I am sorry to hear that you have had problems with your builders and I hope that this gets resolved.. When you are able to, please can you amend this review? many thanks. Hoping one day that you'd like to be a customer of our online store. warmest regards, joey

Saanut 5/5 tähteä

Great customer service

Their customer service is truly exceptional; they were incredibly accommodating when I needed to make changes to my order. Fantastic selection of movies. Solid 10/10 for an outstanding selection and service!

7. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

3 months is too long to wait. *Edited to reflect excellent customer service*

I placed my order on April 19, and only just received it in July. I get that I am in USA and shipping takes time BUT this is my 2nd order, my first order was one that got lost earlier this year (you guys had to make announcements about the delays). 3 months per order is a very long time. I also sent emails asking about my order. I did not receive any communication in return. I did not even know if my package was being shipped until July 3rd, which is a very long time. I like your selection and want to order again, but the lack of communication is frustrating and makes me wary of more business, considering you guys are not 2 for 2 on taking absolutely forever to ship things to me. I order things from china and it only takes them a month to get it to me, whats your excuse in Britain?

*EDIT* I did not realize that this was a public review. I would like to state for the record that Terracotta contacted me within a few hours of this 'review' (I thought I was messaging them directly) and explained a few things.

One of the titles I ordered was a preorder and we had to wait on that. They've apologized for not responding to my inquiry emails and I accept them fully. They have said that they are making their US shipping faster and I look forward to making another purchase. Terracotta has probably the best selection of asian movies of any independent site out there (that I know of at least) and they organized the site really well. They make it easy to find movies not just by category, but by country, which is a great feature.

I've changed my stars rating from 3 to 4 stars on this order to reflect the individual customer service that they have provided so quickly.

30. kesäkuuta 2024
Terracotta Distribution-logo

Vastaus yritykseltä Terracotta Distribution

Hi Jeremy - thanks for taking time to write this review.

We are genuinely glad you took the time to leave this message as you could have easily decided to just never shop from us again and we would have never known why.

For your second order in April, there was a preorder title that was released in July, HOLY VIRGIN and this was shipped as soon as we received the stock.

For any release date changes and delays from the label's side we aimed to communicate to all customers via email, via our news page and on social media. I'm sorry that this update did not reach you and if you have any suggestions on how best to get the latest info to you, please do let us know.

I have also just found your email query regarding the order and apologies for missing and not replying to this. We now have more people on the team, precisely because of the shortfall in covering customer services adequately.

For the First order in February, there were delays due to a supplier's warehouse move which we had emailed customers extensively about to keep everyone informed and had apologised on multiple times for the order wait time.

In addition, there was a title that was out of stock which we had emailed you about as well to ask how to proceed.

All in all, I'd like to apologise for two poor experiences you've had, the first due to warehouse disruptions which we tried to manage as best as we could, the second was due to inadequate comms on our side which I'm confident we have now fixed.

Given the amount of positive reviews we've had, I hope that you would like to give us a third go and I will keep an eye out for your order to ensure you are kept updated on the status of it.

We also have improved shipping in place now so that parcels will reach the US much faster than previously.

Please do message me directly if there is anything else you'd like to share or suggest, I definitely would appreciate any input to make our store a store that you would love shopping at.

joey@terracottadistribution.com

Saanut 5/5 tähteä

Excellent value

Excellent value! In the Line of Fire box set is well put together and I cannot wait to dive in. The art and interview book is amazing. Shipped quickly and packaged well.

29. kesäkuuta 2024
Saanut 5/5 tähteä

In the states and this is my go to.

I am in the states but this is one of the few places that will ship me my absurd hk exploitation and Japanese whacky films. I been using them for a few years now and they always ship on time and for a international purchase arrives safe and quickly.

29. kesäkuuta 2024
Saanut 5/5 tähteä

Honestly my favourite distributor of East Asian cinema

Honestly my favourite distributor of East Asian cinema! They're genuine fans of the films themselves, so the experience is literally tailored by the fans for the fans! Pre-order discounts are always fire too! I will always check Terracotta first before anywhere else when it comes to my physical media collection!

5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Buy movie

I want to thank you for been able to buy movies. I'm glad that I can enjoy these awesome releases.

24. kesäkuuta 2024

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