Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... Näytä lisää
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First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... Näytä lisää
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Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Yhteystiedot
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , Yhdistynyt kuningaskunta
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3,4
Keskitasoinen
262 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Chris, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Sizing is all over the place .....
T Shirt arrived 10cm smaller than the size guide. But the Sweatshirt for the same size is 20cm bigger for 2XL ??? When you want to return YOU have to pay the postage (at an inflated rate). How can that be for an item that is not as specified ? They'll then tell you the size guide is Body Size - so 130cm Body Size will get you a 120cm item. Mindboggling. Never again
6. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hello there, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Met zoon was heel erg blij met zijn…
Met zoon was heel erg blij met zijn prachtige Mercedespet!
11. toukokuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Rochelle, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Bonjours je souhaite mettre un avis…
Bonjours je souhaite mettre un avis très négatifs sur le site de petronas store cela fais déjà 1 mois que j'ai commandé un polo petronas et je l'ai toujours pas reçu depuis 2 semaines cela m'affiche sur le.site de suivi que mon colis est retenue en.douane et j'ai plus de nouvelles et je suis basée en martinique .
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hello Rolin, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product and we appreciate you bringing it to our attention. We have investigated the issue and emailed you with solutions, using the email address we had on file for you. We apologise again for the inconvenience and hope to hear from you soon.
Sincerely,
Mercedes AMG PETRONAS Formula 1 Team.
I'm a F1 fan since the age 9yrs old…
I'm a F1 fan since the age 9yrs old with a model f1 collection of 96, 1/18. So when I saw this it was a most have, two days later arrived i opened the box and straight away i ordered an other one for my son in law and again it arrived two days later job done. 🏁
27. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Keith, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Fast Delivery
Our order arrived very quickly and was well packaged.
Overall, very pleased and would use again
29. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Donna, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Chris, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Probe, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Amazing quality!!!
26. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Magdalena, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Ravie de mes achats
Vêtements de très bonne facture. Envoi hyper rapide avec le respect des produits. Très contente de ce site.
27. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Carole, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Christopher, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Timely delivery
22. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi David, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
You are asking about the product
You are asking about the product, yet I have yet to receive it and the tracking details provided are not recognised by the carrier, so it is extremely difficult to review a product not yet received.
Update: the product was placed in a safe place, however I was unable to access the delivery information and pictures until three days later so the location and delivery status was unknown to me at the time of the original request to review the product.
28. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hello Brian,
Thank you for taking the time to provide feedback to us. Feedback is the first step toward progress; therefore, we value your honest opinion.
We are sorry to hear that you have experienced delivery trouble with your order. Upon further investigation, we can see that your order was delivered to you on 25th of March. If this is not the case, please can you email us at customerservice@mercedesamgf1.com so we can further assist you.
Our customer reviews are very important to us, and we hope you will be willing to revise them depending on your most recent experiences. You may modify your review by logging into your account to edit your review.
We appreciate the opportunity to work with you to resolve this issue.
Feel free to reach out for any questions.
Kind regards,
Sheila
5 stars!
Ordering was seamless and shipping was much faster than it said it would be.
22. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Brittany, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Geoff, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Daniel, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Beautiful products
Beautiful products! The site was easy to use and the delivery was seemless!
28. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Marie, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
LEGO Mercedes AMG F1 W14 E
Brilliant service - as to be expected from Mercedes - and my Lego W14 E arrived in very good time, in spite of only selecting standard delivery as a mistake!! As for the car - what a superb model to make, and it looks stunning too.
23. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Paul, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Service was good but quality a bit disappointing
Service was good and items arrived quickly. However, a bit disappointed that the quality of the items do not match the price tag. I would be unlikely to purchase again online as would want to see them before deciding to buy.
The items in question were the new neon yellow Hamilton hoodies in case anyone is thinking of buying one.
26. maaliskuuta 2024
Vastaus yritykseltä MERCEDES-AMG PETRONAS F1 Team
Hi Tracey, thank you for taking the time to share this feedback with us. Feedback is the first step towards improvement, so we appreciate your honesty.
We are very sorry to hear that you are having an issue(s) with your order (product) and we appreciate you bringing it to our attention. So, we can discuss this matter further, please can you email us at customerservice@mercedesamgf1.com with your order reference number and the full billing address. One of our customer service agents will be in touch with you to resolve the matter.
Kind regards,
Sheila
Mercedes AMG PETRONAS Formula 1 Team.
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