EpicTV Shop Arvostelua 

Hi everyone,
DO NOT PURCHASE FROM EPIC TV SHOP. Let me explain:
I bought for £175 worth of gear. I did not received the parcel, but the parcel has been marked "as delivered" by the Royal Mail. I asked EPIC TV to help me, they simply told me what I already knew: the parcel was "delivered".(I've tried with the royal mail, I've obviously got the same answer.)
So simply I was left with no hope for help from EPIC TV. I cannot open a claim with The Royal Mail because it's the seller's responsibility.
I cannot understand why they send parcels with this value without asking for a signature and when a problem shows up they don't even try to help. I'm desperate, angry, frustrated, I've just lost £175 that easily.

Please do not purchase taking the "free delivery", because it could cost you a lot if the carrier fails and you won't be able to rely on EPIC TV.

I am willing to withdraw my public complaint if you send me HELP. My order number is : 633294
If your are reading this, they did not help.

EDIT 1:

I’ve contacted you lately because I had not idea I was supposed to have received it. Me not being attentive to shipping times is not a valid excuse to put the liability on me. You should be ashamed of your customer service.

I’ve sent you the tracking history showing there is a mistake with this delivery. I was out this day, traveling. I’ve sent you my train tickets, I can also send you credit card records, pictures anything you would like. All I’m asking is you to open a claim with the Royal Mail so I can know where my package is.

prima esperienza d'acquisto su EpicTV shop e posso affermare di aver trovato semplice e sicuro ogni passaggio: dall'acquisto al ricevimento del pacco.
Buono anche il prezzo pagato per gli scarponi acquistati considerando che è molto difficile trovare la disponibilità nei negozi che vendono questo marchio.

Best in the world low price and service.
I'm buying almost all climbing gear in Epic. A wonderful store.
Please also order to the foreign countries one after another. I'm ordering from Japan.

メジャーなクライミング用品が全て安いです。
送料も安く、発送も翌営業日が多いです。
私は最短5日で手元に届きました。
世界中の登山用品店から個人輸入しましたが、
Epic TV Shop は他の人に教えたくない位良いお店です。
在庫切れの場合はお知らせメールが便利です。
日本の方も安心してオーダーしてください。

Ordered a bouldering mat on a Saturday and it arrived Tues. Given I'd ordered one from a.n.other online company and 4 weeks later it hadn't arrived as the local courier said " it was too big", will use epicTV again happily. Good value...and prompt!

EPICTV shop is a great shop for climbers, I live in Aus and have ordered online, saves heaps compared to buying locally when purchasing large amounts

Twice I've placed orders, i was kept aware on first one relating backorders, without even having to chase up and second order was shipped so speedily as all items were in stock

Absolutely fantastic prices, fast shipping, and extremely responsive and patient customer support

Nothing but great experiences with epicTV - have been getting equipment shipped to Australia for the last couple of years and everything has been excellent!

Fast, fast, fast response.
Goods sent internationally next day.
Received last week.
Making another order.

Patronising and dismissive customer service.

Update, since EpicTV have tried to bury this review:

I had a pack delivered that was slightly faulty, but the slight fault resulted in an ill fitting pack. The pack would fit snug on one shoulder but not the other. (if it was simply just an ill fitting pack, you would be able to alternate which strap didn't fit properly, but it was always the left strap. it was clearly slightly angled incorrectly. I actually measured this to confirm... only about 5mm out, but enough to cause this issue)

I provided EpicTV with lots of information about how it was definitely a fault and not just the "pack didn't fit my body shape"

They patronisingly dismissed all of my information - meaning that I had to pay to return a faulty item.

They then completely ignored my response where I disagreed with their assessment of the fault.

For info, I have re-purchased the pack from elsewhere and it fits perfectly... So more evidence that their pack was faulty.

I should not have been expected to pay to return a faulty item, and I will never be shopping at Epic TV again, due to their dismissive customer services.

REPLY:

Nonsense. You deduct £6 for a return label. this is stated on your website. As a result, I returned the item myself, using a courier that was not as expensive.

Please provide me with photographic evidence of this backpack fitting your staff members properly, otherwise I will assume you are lying as you are lying about the cost of returning.

In addition, at the time you completely dismissed my claim, you would not have been able to have done your checks, so this doesn't undo the patronising and dismissive customer service.

Thank for for re-affirming my belief that your customer service is dismissive.

Tempi di consegna più lunghi di quanto indicato, pacco arrivato dopo 12 giorni, tutto sommato un tempo accettabile, dovuto forse alle conseguenze della Brexit, ma sarebbe più corretto avvisare i clienti di possibili ritardi. Mi ritengo comunque soddisfatto, il prezzo è conveniente.

Per ora 1 stella, mi è arrivata la notifica per lasciare una recensione ma il pacco deve ancora arrivare (previsto per 1 ottobre).
Il servizio di assistenza è cortese e riferisce di avere risolto. Attendiamo..
- 11 ottobre, pacco ancora fermo
- 13 ottobre, pacco ancora bloccato
- 15 ottobre, pacco ancora fermo in Francia
La situazione inizia ad essere ridicola...
- 17 ottobre, ci rinuncio, il pacco ha terminato le verifiche doganali (per la seconda volta) da 10 giorni.
Richiederò annullamento e rimborso.

È la prima volta che compro da voi.
Devo dire che il servizio è stato eccellente.
Ho comprato uno zaino da arrampicata, scelto dopo aver visto un vostro video su YouTube
Per me cinque stelle..!!

Very good value for money with special prices. Fast delivery with tracking.
very good first experience of buying on the site

Good products with great price. Usually cheaper than buying from where I live (Australia), shipping has been really fast on all orders I've made with EpicTV Shop. Usually arrives within a week, one order arrived in 3 days. Experience has been nothing but positive!

updating my review as the EpicTV support team changed the experience to very positive at the end of the day:

I had issues with CC payment (no problem with my cards) The system kept giving "fraud" error. PayPal payment was not an option because they stopped providing services to Turkey in 2016 due to legal issues. Bank transfer would mean paying a swift fee (normally about equal to the discount I got) I created a new account, had the same issue with CC payment, so I suspected the problem was with my account/IP, and I could not ask a friend to pay for me.

To cut it short- we lost a bit of time, but Support responded faster with a solution focused approach. At the end of the day, I could buy my new La Sportivas at a very good price, which I could not find anywhere else.

Good prices, good discounts
minus one star for the "bug-like" fraud control on their system :) but thank you EpicTV team, hope you grow in Turkey.

ordine Patagonia.
Assistenza servizio clienti perfetta.

Just always the best place for climbing gear. Nothing complicated, just good service and good prices

plus de 3 semaine apres avoir commandé (agent encaissé) toujours pas de colis en vu... passez votre chemin.