Dover Street Market E-SHOP Arvostelua 

Very quick and nice delivery, good packaging

Bought a Stussy hoodie, little exclusive twist on a classic design, delivered promptly, well packaged. DSM 10/10

Returned my goods last week and they claim my money will be returned within 5 business days. It has been 7 days and I've still not received my money back.
Customer service are not helpful either. I don't think I'll ever buy anything from them now. Also, the cheek to charge me £10 overall to return their products is borderline robbery !

Real disappointment to say the least

I don't understand the policy of this store, what's going on here? First they send a discount code, then you order, and then they do everything not to send it..it's really strange... My two orders were canceled after writing for a long time...They send the order to their address only with my name. It's unprofessional!Marcin
DELIVERED!

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Hello MARCIN GAJDA,

Your DHL Express shipment with waybill number 1456837115 from GLOBALE UK LIMITED has been delivered on Mon May 19 2025 at 11:35. For more details, click here.

Thank you for using On Demand Delivery.

DELIVERY INFORMATION
Waybill No.
1456837115
Delivery Address
18-22 HAYMARKET
LONDON
SW1Y 4DG
LONDON


DHL Express - Excellence. Simply delivered.


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Placed an order 5 days ago, no update. Wrote an email, no reply, called both e-shop and store… no answer. Terrible service!

This might be actually THE worst market on earth. They just don't have customer service, it doesn’t exist. I bought a comme des garcons t shirt week ago, its was saying 2-3 days delivery. I havent received ANY confirmation that they packed it or something. I wrote 3 mails- no answer. Wrote through whatsapp- they say write an e-mail. You just order from ghost company market.

Extremely helpful and responsive customer service along with quick international shipping. Perfect experience imo

The packaging for shipping is not satisfied. The shipping carton box is way too big with no foam or anything for protection, my shoes box was scratched and damaged.

Nice product, quickly arrange delivery

What a crap service! Sent a stussy jumper back as after a wash there were marks on the chest and it was unwearable. Was told they would send me a refund or a new sweater. It’s been newrly two weeks now and despite sending 3 emails asking what’s happening they have completely ignored me. Shocking customer service, avoid at all costs.

dhl claimed duties, package was delayed, i had to send multiple emails to claim it. last purchase i made on DSM
regards

The package came quicker than expect; excellent presentation. It felt unique, like I actually purchased the garment in store. With that said, being that it came from the London store to Los Angeles in matter of days is mind-boggling. Thank you for the pleasant transaction.

Everything was perfect. Very surprised by the quality of the delivery. I'll be back soon.

No size measurements on site. Sizing enquiry received no response.

Got an amazing deal on a pair of Adidas. Trainers were delivered promptly, really appreciated the nice wrapping. Size correct, model correct, all good.

Will definitely order from here again!

I recently placed an order for a pair of Braindead Converse in US 7, but I received a UK 7 instead. Upon contacting CS (specifically an agent named Rose), I was informed that I would need to place a new order — with no apology or acknowledgment that the original error was on your end.

When I pointed this out I was offered an exchange, and a collection was arranged. However, no collection number or confirmation was provided.
On the scheduled collection day, I called up your CS team and was told I would get a call back. I only got an email thanking me for my call and instructing me to contact DHL myself for collection details.

I called DHL, who confirmed the arrangements, and my order was collected as planned. I then emailed your CS team to confirm the collection and enquire about my exchange. I was told again you don't process exchanges. My size is now out of stock. (why offer an exchange in the previous comms).

This entire experience has been annoying long for no reason. What should have been a simple resolution dragged on unnecessarily. With your brand’s strong reputation, I expected much better service. I encourage you to address these shortcomings, as they risk damaging your revenue.