I was apprehensive at first about buying anything from Shein but I can honestly say they deserve the five stars🌟🌟🌟🌟🌟! They deliver very quickly, inform me of when my goods are shipped, email me t... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Main complaint is the manipulation of reviews. Obvious one star review stating how awful something is, is five stars. Customers don't realise their review has been upgraded. Many are obviously con... Näytä lisää
Yritys on vastannut
Recently ordered goods; having to refund 3 items due to size and quality issues. It's almost impossible to navigate and access a refund via your online services. This shouldn't be the case! Ive taken... Näytä lisää
Yritys on vastannut
I abosolutely love shein obsessed with my toddler clothing and love mine only 2 dresses with size but shein refunded and said to keep how nice never expected that. I will never stop ordering fabulous... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.
Yrityksen kirjoittama
- FASHION FOR EVERY GIRL!
- As an online fashion retailer, SHEIN website comes in 7 languages and available to anyone who has an internet service. SHEIN’s global design team and buying team are bringing over 200 styles to our customers on a daily basis at affordable prices.
FREE SHIPPING!
Free shipping on orders over £35
Yhteystiedot
Aldagte Tower, E1 8FA, London, Yhdistynyt kuningaskunta
- shein.co.uk
3,6
Keskitasoinen
60 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Awful service
Awful service - every parcel I order gets diverted to an in post locker never arrives at my home address - SHEIN won’t help me and neither will InPost - I have my home address as delivery address but they always divert
2. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Sh .....it more like
Sh .....it more like. Hmm as a man why am I seeing bras women's clothes etc. Settings is sooooooo hard to find. Hardly anything worth buying. I think that I have all the camping gear swim goggles and swimwear I need. No reason to go back. Pointless game trying to get an £8 discount takes weeks and weeks to do. Can speed it up slightly by buying stuff and inviting friends. I wouldn't want my friends to suffer thanks very much!
1. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
⚠️ WARNING
⚠️ WARNING: LOST PACKAGE, NO REFUND, SERIOUS MISUSE OF PERSONAL DATA AND HARASSMENT
CTT Express lost my package, never delivered it, and I never received my money back. Even more seriously, my personal contact details were apparently accessed and used by CTT employees, who began calling and messaging me directly on my private phone number.
I received repeated personal communications from employees telling me that they were being threatened with having to pay for the lost package themselves and trying to resolve the situation privately with me. I found this extremely inappropriate and distressing, and it raised serious concerns about how my personal data was being handled and why employees were able to use it to contact me directly.
Despite all these calls and messages, CTT never found my package, never refunded me, and eventually stopped responding. They later sent me an informal and practically meaningless email, claiming I could use it to make a claim, but it was useless and did not help me recover either my package or my money.
SHEIN also refused to resolve the situation after one month, even though the delay was not caused by me. I had spent that time trying to get CTT Express, the company that actually lost the package, to resolve the problem.
The final result: my package was lost, my personal data was used to contact me in a completely inappropriate manner, I was subjected to repeated unwanted communications, and I was left without both my order and my money.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Don't fall for their low prices
Made my first order.
Delivered the wrong product (t-shirt when I ordered a hair product!!).
Impossible to contact customer service to sort it out.
Will never order from them again - don't be fooled by their low prices!
18. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Great
Highly recommend for things that’s needed for holidays as some people only wear things once
20. lokakuuta 2025
Order GSO18P15C00ML3V - Stuck return 21 days, ticket breached
I used the official QR code to return my order. Their warehouse received it 21 days ago. Ticket was opened and agents keep lying to me, telling me to wait 3-5 days. Now they are stalling again and telling me to wait more and more. These guys are just complete scammers who shouldn’t even be allowed to operate in the UK.
30. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We sincerely apologize for any inconvenience caused—your experience is incredibly important to us 💝
According to the information you provided, we've identified your inquiry submitted via the SHEIN app and our dedicated support agent is expediting the resolution.We guarantee a clear response within 24 hours, and you can monitor real-time updates anytime in "Service Records".
🔹 Steps to Access:
Open SHEIN APP → Tap "Me" at bottom → "Customer Service" → "Service Records"
Your feedback lights our path forward—we look forward to assisting you further.
I wrote a review and they asked for…
I wrote a review and they asked for info on the order that I provided. I never heard anything back from them. Still a one star
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Always get great stuff for very little…
Always get great stuff for very little cost
31. lokakuuta 2025
I AM REALLY FRUSTRATED WITH YOUR…
I AM REALLY FRUSTRATED WITH YOUR SERVICE. I ORDER STUFFED BECAUSE I HAVE A CONVENTION THAT I NEED TO ATTEND TO. INSTEAD OF SENDING THE MY PACKAGE THEY PROCESSED A REFUND WHICH I DO NOT HAVE MY OWN KNOWLEDGE AND I DON'T WANT A REFUND BECAUSE I WANT MY PACKAGE FOR MY CONVENTION. I UNDERSTAND THAT THE REFUND TAKE PLACE 5-10 BUSINESS DAYS . THE REFUND THEY INSIST WAS MADE AUGUST 8, AND NOW IT IS ALREADY 29TH AND I STILL DIDN'T RECIEVED A REFUND AND THE REFUND WAS MADE TO AN ACCOUNT WHICH IS NOT MINE AND I AM HESITANT TO PROVIDE THEM MY ACCOUNT BECAUSE IN THE FIRST PLACE THEY SHOULD KNOW IT BECAUSE I MADE AN ORDER AND I PAY FOR IT. DISSATISFIED CUSTOMER. NO MORE SHEIN ORDERS.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Website does not work in Firefox (…
Website does not work in Firefox ( Linux mint ) I am assuming they have too many naughty JavaScript running!
Since the website does not work at all, no point in trying to shop there.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Cute and cheap
Cute and cheap! My go to for clothes on a budget. They do seem to use Evri a lot though which knocked a star as they can let these guys down.
17. lokakuuta 2025
I abosolutely love shein obsessed with…
I abosolutely love shein obsessed with my toddler clothing and love mine only 2 dresses with size but shein refunded and said to keep how nice never expected that. I will never stop ordering fabulous xxxx
28. elokuuta 2026
Oma-aloitteinen arvostelu
Miss leading info
Miss leading info. Got what I did not want or expected. Impossible to get a reply from them. DON'T USE.
I Gibson. Please listen
Not what I wanted. Can I return and get my money back.please
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Lovely clothes for a very good price ;)
24. marraskuuta 2025
All items i have bought are great…
All items bought over the years apart from size in clothings have all being great. Thanks
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Sometimes parcel are so squashed.
Sometimes parcel are so squashed.
Not the best on arriving when should
8. marraskuuta 2025
Vastaus yritykseltä SHEIN
Hello！
According to the information you provided, we noticed our team has sent a solution regarding your order. Please check your email for updates. If no email was received, it may have been filtered to the spam folder. We hope to hear from you. :)
Shein is all great until something goes…
Shein is all great until something goes wrong. Their customer service is awful and do not help at all. They have stolen my money by issuing an incorrect refund and refusing to pay it back. Theives
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Shein charged me for items returned…
Shein charged me for items returned exactly as they were sent to me. The photos quality control took showed no damage. Shein customer service seems to be: "send the customer the same generic automated messages refusing to help them, refuse to respond to their actual messages, refuse to escalate to a manager, send them a link to a faulty complaints page and tire them out until they go away". 2 hours wasted in Shein chat with bots claiming to be humans.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
Recently ordered goods
Recently ordered goods; having to refund 3 items due to size and quality issues. It's almost impossible to navigate and access a refund via your online services. This shouldn't be the case! Ive taken photos of the items and clicked on the returns which then diverts to the original received orders page. Feeling powerless and deflated with this process.
27. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SHEIN
Hello!
We are truly sorry for the unpleasant experience.
In order to better resolve your concerns, we need you to provide specific information, such as your order number. We have sent you an email with the subject "Request for information about your experience." Please check your inbox (and spam folder), and reply to that email with the information we need.
Your feedback is our driving force for continuous improvement, and we truly value your opinion. We look forward to providing you with further assistance as soon as we receive your response. :)
It was on time and happy how they let…
It was on time and happy how they let me know when my order was out for delivery.
7. marraskuuta 2025
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.