Shapedly Arvostelua 2 516

Its been 2 weeks since we purchase and its going no where with the CS. Purchased using the size chart, the actual size arrived is a lot smaller (probably medium) and the sizing is not on the bra, but just a sticker on the plastic that it came with. When I complaint, they said we cant accept refunds but can ship another 3 bras for free with additional $15 shipping fee. The bra is not meant for C cup and above as the string is too flimsy. There is serious quality concern, you'd better off with bras you get from some local unbranded store than to get from them. They just marketed the entire thing so nicely that they have got all the SEO, social media instagram ads running all perfectly to fund their entire scam business running. The bra probably worth less than a dollar!

Took almost 4 weeks to get my order , when it arrived all 3 bras were different than what I ordered. I used their size chart and ordered what I wear, pretty sure these bras may fit a child but definitely not at adult. Now they won’t refund me and have stopped responding. Their policy states refund in 60 days , that bull .

If I could give this zero stars I would. The bras are nothing like they are advertised to be. The product is cheap and nasty and the company do not offer refunds. Avoid avoid avoid.

Rating ZERO
I received my bras I ordered and they were not the bras I ordered. They were also not the right size which I ordered based on their sizing chart. Contacted the company, sent pictures and they will not refund my money for their mistake. Said they could send new ones at shipping cost. Said they could not return as they were not damaged upon receipt. Have tried at least a dozen times to reason with them. This site has great looking products, but it is a SCAM. Would love to take them to court for false and fraudulent advertising!

It’s a scam! Sizing are way out - I followed their size guide and ended up with a bra that fits around the back but the cup size is sooo small- looks and feels ridiculous. Even though they say that you can return and get refund they won’t give return address or refund. DONT buy from them

If anyone gave this company a five star review, then it was one of their employees.Please, under no circumstance, should you order from this company. They will take your money and you will not get your order. I have been waiting for my order since March 14th. I have written to them, and I got a response saying they will handle my ticket, but as of today, 4/18/26, I still have not received my bra or a refund. When you try to track your order, it just says the same thing, that it’s in transit, but you never receive it. I wish I had checked the reviews on them before I had sent them my money. This company should not be in business. If we all stick together, we may be able to do something about it. We can report them as fraud by an overseas company and file a complaint at econsumer.gov, which partners with international agencies to investigate scams. Also report them to the FBI’s Internet Crime Complaint Center (IC3), which is for cyber-enabled crimes, and to the FTC at ReportFraud.ftc.gov, for a legal failure to deliver promised goods after payment is made. I am not AI or a bot or anything like that. I am just a person that is really angry that somebody stole my hard earned money.

I ordered 2 bras size 4X which were sized more like 36B and were of questionable quality. I said I wanted to return them since they didn’t fit. I received auto-generated messages from customer service to the point I asked if I was speaking to an actual person or AI.

I was told I couldn’t return them because they were intimate apparel. I then sent them a screenshot of their own return policy where it says bras that are unworn, have tags attached, etc can be returned. I was offered reshipment instead. I could keep the bras and for only $15.99 could get 2 more bras to try.

I repeated that the bras are too small, that no one’s DDs could possibly fit in those itty-bitty cups, and 4X was the largest size. Offering 2 more bras is useless!

I gave it a couple days then emailed asking if they’d had a chance to review their return policy showing I was correct. I got another auto-generated message - “it’s so important to have a bra that fits blah blah blah” - and the suggestion of reshipment. I said to forward my email to the manager.

I received a message from someone else saying I couldn’t return them because the bras were a sale item. Ohhh, I guess the first 2 people didn’t know about that one. I suppose she had me there. I mean, if you perpetually keep your bras “on sale”, then no one will EVER be able to return anything. Very clever, my friend. Then she changed the status of my refund request to “closed.”

The sizing is waaaay off, the quality is subpar, returns are practically nonexistent, and the customer service is an exercise in futility. Do NOT buy from Shapedly.

If I could I could give 0 stars can't cancel they wanted me to pay for there mistakes they sent wrong items package they sent it in was wasn't packaged good it had tape around it and in a ball I am so surprised that on here the got a 4. Not a good company want you to pay for there mistakes I am out of money and can't do anything with the items but try to find someone who can fit theses bra's

Extremely disappointed, would not recommend

I purchased a bra on sale and the product I received did NOT match what was advertised. The quality, fit, and overall product were very disappointing compared to the claims made online.

When I reached out for a refund, I was told that sale items are “not eligible for returns or refunds” and was only offered a replacement if I paid an additional shipping fee. I was also told I could keep the item, but no actual refund was offered. This feels misleading and unhelpful after the purchase is already made.

Overall, I feel the return policy is designed to avoid giving refunds rather than helping customers. I would strongly suggest buying from more reliable retailers like Amazon, where customer protection and refunds are much more straightforward and dependable.

I would not purchase again and do not recommend this company based on my experience.

I have received my order of bras which unfortunately are faulty due to being incorrectly sized. All bras are tagged as being 3xl however one is vastly too big and the others way too small.
I have been
Writing to Shapedly about my issues for over 6 weeks now and have not had a resolution. I’m asking for a refund. I’m being fibbed off with different emails purportedly from different employees, none of whom are able to refund my money. I’m being offered new bras for a postage fee but I’m unable to trust the measuring system as it obviously does not work for me based on the bras I’ve received. This company is not easy to deal with and I certainly do not recommend using them. I’m still awaiting my refund for these incorrectly labelled bras. Very disappointed that they obviously think that if they fob me off or ignore me for long enough then I will stop demanding my rightful refund.
Don’t buy from here.

Scam, size is way off (checked measurements) and small size padding used for 2 XL. The back clasp has only 2 clips, there is no wode shoulder strap. The material is not like jelky, its gauze. When I complained I was told a refundwas given only if item was faulty, I replied that if it wasn't as described, or the wrong size it was faulty. They stopped communicating after that, so no refund.

Bringing confidence to women all shapes and sizes

A scam. I ordered but I didn't received the shipment. In the tracking history it shows it was delivered. But I didn't received any call from the courier company. I tried to follow up from J&T Courier but i couldn't get any info regarding my order. I send an email to Shapedly. But i couldn't get any solution about my order.

Horrible experience!!!
Please do not spend your money here.
I ordered a bra from them based off of their size chart and it came wayy to small, so I wanted to exchange or return as it said on their website “free and easy 60 day return or exchange” but the customer care team refused to respond and kept on sending me the same automated message over and over telling me to pay $15.99 so they can process an exchange. And when I said I wanted to return the item (as is my legal right under consumer law), they refused or responded with the same automated email asking for $15.99 or would not answer at all.

Now i’m left with 2 bras that I don’t want and no refund in sight.
I feel like i have been scammed and do not trust this brand whatsoever.

Very very disappointing experience

They will not let me return my order for a refund.
I ordered two bras. They do not fit. I emailed asking to return the bras and get a refund. They keep going bck and forth trying to get me a new bra. I do not like the fit and I want to give them back and get my money back. They will not let me do this. They are holding my money hostage. This is beyond unacceptable. I have never had such an experience with an online retailer. And had I known you cannot make returns online but have to email with someone, i NEVER would have ordered from them. Buyer beware. Consider yourself warned.

I ordered 4 bras two back smoothing and other two jelly bras on 1st March and received my order 13th April after so many reminders and follow ups🙄. Anyways back smoothing bras are fine although material is not breathable but jelly bras are not up to the mark the nude colored has good material but size is wrong M size is too small and the other one is same size and article but leopard print has different material and style and it’s fitting is very bad. the material is so stretchable that it’s hardly holding the breast doesn’t grip and later it’s get up on chest and let the boobs hanging in the air 🤦‍♀️
I am writing to Shapedly team for return but they are not answering my query since two days.

ZERO STARS - SCAMMERS
My dealings with this company is the same as all these other poor customers. I don't know if the reviewers who gave it such wonderful comments are genuine. Maybe their staff??
If I could give it no stars I would. Easy order process but that’s where it stopped. Cup sizes don't match actual bra size - far too small & would fit a 6yr old. One of the two bras I received was not even the type I ordered (Smoothing Comfort Wireless Jelly Bras) and doesn’t even appear on their website. Their returns policy clearly states “Received something Damaged or Incorrect? No worries—snap a photo and contact our team. We’ll get it sorted quickly for defects or fulfillment errors.” I contacted them & sent photos. Both bras had slits in the underside fabric where the padding had been inserted. They refused to refund but offered a discount on future purchases. As if!! They are inferior rubbish! Non existent service! DO NOT BUY FROM THIS COMPANY!

The product is inferior and doesn’t fit well. Even when you order based on their instructions it’s terrible and they will give you some reason why they can’t refund in order yo get out of their 100% satisfaction guarantee. Why they have this rating on Trustpilot must be them cushioning the reviews, because the company is a scam with a terrible product!

I don’t have it yet. So I can’t leave a review

Well as first experience went ok I thought I’ll buy another! Well safe to say they are definitely scamming customers I ordered two of the jelly comfort bras and the ones I got sent well they wouldn’t have even fit my 9 year old niece!! As for the flimsy material and fakeness was even worse they even admitted in a email I was sent the wrong bras but have not rectified it or even given a refund despite them telling me they will send more out! Please save your money and buy from reputable companies not some scam site I will not give up hounding them till I get my refund!