Disappointing Experience – Unfulfilled Promises and Poor Communication And NO REFUND GIVEN
I engaged Sofia Grace Advertising (SGAAPPS) after being contacted by Lucy Jayne-Round via Facebook. She assured me she could deliver an innovative app for my business, complete with a booking system, integrated website, and payment link—all in one solution. Unfortunately, after several months, the project was still not functioning as promised.
In good faith, we also entrusted her with two additional projects for our children’s businesses. Regrettably, these were also mishandled, resulting in significant disruption, lost customers, and financial loss—particularly for my daughter’s dance school, due to the way her page was set up.
A further concern was that Lucy appeared to present someone else’s platform as her own work, even using their logo in the demo, despite us providing it only as an example.
After repeated delays and unmet promises, we requested a full refund. Lucy cited a 30-day refund policy, but four months have now passed with no resolution. She indicated that repayment would be made in stages, referencing small claims court as the only alternative. Despite our patience and repeated follow-ups, the situation remains unresolved, and we are still £1,100 out of pocket.
Most disappointing is the lack of care shown for the impact on our children’s new businesses. I urge others to exercise caution and ensure thorough due diligence before engaging with this individual!
Personally avoid at all costs there are other trustworthy companies out there