Sensory Toy Warehouse Arvostelua 

178
•
TrustScore 3.5/5 tähteä

3,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I was asked to order some items from this company for our SEN children at school. Half of them didn’t arrive. I’ve been chasing a refund for 3 months - after reading other reviews it seems I’m not t... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Was unsure about ordering, due to some bad reviews and this being a large purchase, but glad I did. We ordered some large fragile items, all were delivered 2 days after ordering and well packa... Näytä lisää

Saanut 4/5 tähteä

Ordered an assortment of sensory/autism toys, can’t remember the exact item name but it was a variety of about 10 items. Super fast delivery, reasonable price. Only minor issue is ‘variety’ I got a... Näytä lisää

Saanut 5/5 tähteä

Absolutely amazing company! Purchased a fantastic bubble tube for my son which is very well made & brings him hours of fun watching the bubbles and fish Bob up and down. Very relaxing and would purcha... Näytä lisää

Yrityksen tiedot

  1. Koulutarvikkeet
  2. ja myös
  3. Opetusvälineet

Yrityksen kirjoittama

Welcome to your Multi Award Winning Sensory Toys Online Shop. We stock all types of Sensory, Special Needs & Disability Toys, Tools, & Equipment - Available to both the Public and Trade at unbeatable prices.


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

178 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(178)

29 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fantastic product!!

Absolutely amazing company! Purchased a fantastic bubble tube for my son which is very well made & brings him hours of fun watching the bubbles and fish Bob up and down. Very relaxing and would purchase product from this company again. Very much recommended, customer service are amazing too! Thank you sensory toy warehouse. Very happy customer indeed!

3. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

If I could give this website no stars I…

If I could give this website no stars I would have. First off I don’t think this is even a real proper company the person on the telephone just says hello no professionalism. I ordered a sensory tent and purchased lots of sensory lights and stuff well none of the sensory lighting stuff came. I called the number on the website three times their not very helpful don’t seem
Bothered that I haven’t got my order, told me they would give their warehouse a ring and call me
Back well I got no call nothing so again I’m having to chase it up I would avoid this website it really isn’t as legit as it’s setup to be and from my experience it’s someone who runs it from home

20. huhtikuuta 2023
Oma-aloitteinen arvostelu
Sensory Toy Warehouse-logo

Vastaus yritykseltä Sensory Toy Warehouse

Dear Sophia,

We have been trying to find an order placed in your name with the goods you described, but so far we have not been able to.

The service you have received certainly does not seem acceptable and would go completely against what our company stands for.
Initially can we please ensure that the order was indeed placed with Sensory Toy Warehouse, so feel free to contact me directly using david@sensorytoywarehouse.com and I will be more than happy to help you in any way possible.

Saanut 5/5 tähteä

We recently bought a wooden activity…

We recently bought a wooden activity cube for my toddler and have been delighted with the quality – real value for money and he hasn’t stopped playing with it! I would definitely consider buying from this company again.

21. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DANGEROUS AND UNSAFE

Absolutely mortified bought a bubble lamp and bracket for my autistic daughters bedroom for it to completely snap off the wall due to being sent the wrong sized bracket. Wires exposed sharp metal hanging off my daughter was traumatised this happened within 24 hours of even putting it up. Water everywhere including over the electrical wires and absolutely drenched my daughters carpet. Contacted twice now by me and my partner and been ignored after being told on the phone we would be refunded. Absolutely vile DO NOT BUY FROM HERE

31. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Cheap and no good for children with autism

My partner bought our autistic 2& half year old daughter a sensory bubble lamp for £90 from here within less than 24 hours of it being fitted I heard a massive bang only to see it had broken , snapped at the bottom and broken wires expose lamp was on its side with water pouring out and my daughter stood there scared stiff . It nearly sliced my daughters leg open . And she could have been electrocuted. I phoned them as I was not happy about this after speaking to the guy for a while and sending him photos of the damaged lamp he said it sounded like the lamp came with the wrong size bracket . He did say that the would refund our order and that this had not happened to any one else . The overall quality of the lamp is not the best . . I don’t know if my partner will be refunded on this even though they have said they will .

30. maaliskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Happy customer 😊

Bought my autistic daughter a bubble tube with soft play plinth for Christmas brilliant value for money! I’ve one happy little girl! Brilliant aftercare too! 😊 I will definitely use this company again 😊

24. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Really good quality products I ordered…

Really good quality products I ordered the week before Christmas and still got the products in time as another company let us down. The customer service is very good always responds and I would highly recommend this company to anyone looking for quality products

21. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Parts missing, faulty product

Ordered a dark den pop up tent for Christmas arrived with no connecting pieces for the poles, called first week of January and they said they would post out spare parts, nothing arrived. They haven't responded to my email and can't get hold of them by phone.

13. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Four star

I bought the blackout tent for my nephew which is amazing only thing that disappointed me was the fact the light that came with it was faulty I got in touch with the company who did reply very quickly and said they would send another light out but unfortunately this never arrived I chased it up and they said it had been sent but 3 weeks later it hasn't arrived so a little disappointed would have been 5 stars other wise

1. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent

Really great experience buying from STW. We bought a number of products and one of the products had a technical fault when we powered the device. I sent an email on Saturday night to STW detailing the fault with pictures. Sunday morning we received a positive response and a replacement product was sent out in the post on Monday and we received the replacement on Tuesday morning (next day)! The reality of life is that things go wrong from time to time. People/companies true colours are really shown when issues happen and more importantly how they deal with it. In this case it was 100% perfect in terms of communication and the response time for replacement. Highly recommended. Will buy again without question. Ben

6. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent product and Great service. Great to do business with!

I urgently needed 20 x SEN Keyboards to send to Kenya as a container was leaving in 4 days time. Asked Sensory TW whether they could get them to me within 2 days and Tanya (Customer Operations Agent) said they would. After the order Tanya made sure the order left their warehouse within 24 hrs and then she tracked the delivery to me within the next 24 hrs.

What a great service.

We will need more SEN Keyboards next year and I will certainly look no further than Sensory Toy Warehouse!!

Tanya is a gem!

17. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service!!! :)

Extremely happy with the products I received. The toys were of very good quality and I cannot recommend the sensory toy warehouse highly enough. I will be ordering more from them for Christmas gifts . Lianne and the team were so helpful and always responsive to emails .

9. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great service & products

5* Customer Service! (Lianne) really helpful and accommodating.
A fantastic range of Sensory Toys, good value and super quick delivery. Thank you!
Highly recommended. You will not be disappointed!

28. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

5 Star

‘My item arrived in 4 days, the girls love it, great quality and price, will definitely be ordering again’

Especially with Christmas coming!

15. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AVOID Poor Returns

I brought a bubble tube lamp that is so loud it is not fit for purpose! When requesting a return I was told I would have to pay despite to return this despite the goods being faulty, they told me the item I brought was budget and expected to be noisy, which is not how it was described on the website. This is now being handed over to Trading Standards. AVOID!!!

1. syyskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing service

Order came quickly and as described.
Had a small problem with one item which was probably broken in transit and has been fixed straight away and clear and friendly communication

Will always buy from them

1. kesäkuuta 2022
Oma-aloitteinen arvostelu
Sensory Toy Warehouse-logo

Vastaus yritykseltä Sensory Toy Warehouse

Hi Jemma, Thank you for your lovely review. We are here to please and we look forward to serve you again soon.

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