Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The stand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Näytä lisää
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Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Näytä lisää
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The trader was very easy to contact, truthful and dependable. His prices were good and his web site well organised and with excellent E-commerce support. The equipment arrive 3 days after my order wit... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Yhteystiedot
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Yhdistynyt kuningaskunta
- +443301332808
- info@selfimed.com
- selfimed.com
4,3
Erinomainen
208 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
5 Star customer service
Great Customer Service- everything was handled appropriately
26. lokakuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you very much for your positive review. Sorry for any inconvenience caused earlier. Appreciated your patience throughout the resolution process. Happy New year to you!
Vastaus yritykseltä SelfiMed UK
Thank you, Colin, for your positive feedback.
We’re delighted to hear that your products arrived early and met your expectations.
We truly appreciate your support.
Kind regards,
SelfiMed UK Support Team
schnelle und unkomplizierte Lieferung
schnelle und unkomplizierte Lieferung
gutes Produkt
30. lokakuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you very much. This means alot to us
I'm so used to this cpap for travel.
I'm so used to this cpap for travel.
My 1st was a Devillbliss intelligent APAP.
My 2nd was a cube for maintenance.
Both turned off by itself so I junked it.
I was unaware that this cpap is now defunct.
So, I'm glad to be able to get a recon set for this price.
This will be my travel cpap as it's very compact.
28. lokakuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you very much for the kind words and support.
TRISTE ET DECU.
Hello, my order: 885506278738 is missing the connector between the mask and the device.
Charger cable is also missing
I am not at all satisfied with the item, I am sorry
Je ne suis pas du tout satisfait, car ce colis que j'ai reçus est deja utilisé . quant a moi j'ai commandé un n appareil neuf.
Je suis tres triste et déçu.
27. lokakuuta 2025
Vastaus yritykseltä SelfiMed UK
Bonjour,
Nous sommes vraiment désolés d’apprendre votre déception et nous comprenons parfaitement votre frustration. Ce n’est absolument pas le niveau de service que nous souhaitons offrir.
Nous allons traiter votre dossier en priorité. Merci de nous envoyer un message à info@selfimed.com avec votre numéro de commande afin que nous puissions :
• vous envoyer immédiatement le connecteur manquant
• vous fournir le câble chargeur
• vérifier l’état du produit reçu et organiser un remplacement si nécessaire
Nous nous excusons sincèrement pour cette situation et nous allons la résoudre au plus vite.
Cordialement,
SelfiMed UK
Service was excellent
Service was excellent, got Back to me on a Sunday, helping find what i needed, and was ready for collection with 18 hours..
The product - CPAP machine is brilliant, changed y life around, i can sleep brilliantly.
Best price by a long way too
Highly recommend
20. lokakuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you so much, Andrew, for sharing your experience.
We’re really glad we could help you find what you needed quickly — even on a Sunday — and have everything ready for collection within 18 hours.
It’s wonderful to hear that your CPAP machine has made such a positive difference in your sleep and daily life. We’re also pleased you found the price competitive.
Thank you for the strong recommendation. We’re always here if you need anything further.
Kind regards,
SelfiMed UK Support Team
Vastaus yritykseltä SelfiMed UK
Dear Ian,
Thank you for your order. We’re disappointed by your 2-star review, as it does not reflect the level of service you received.
Your parcel was collected within one hour of ordering and, according to FedEx tracking, reached Trinidad and Tobago since yesterday. This is an exceptionally fast dispatch and transit time for an international shipment.
Please note that delivery now depends on yourself and your local customs for clearance, which is outside our control. Once cleared, your parcel will be delivered promptly.
We pride ourselves on same-day dispatch and transparent tracking. Given the speed and accuracy of this order, we kindly ask you to reconsider your review, as it unfairly misrepresents our performance and commitment to customer satisfaction.
Kind regards,
SelfiMed UK
Excellent experience with SelfiMed UK
Excellent Service and Reliable Medical Supplies!
I’ve had a great experience with SelfiMed UK. Their range of medical supplies is extensive and high quality, with everything clearly labeled and easy to order.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you, Ofentse, for your wonderful feedback.
We’re delighted to hear that you found our medical supplies high-quality, clearly labelled, and easy to order. Providing reliable products and a smooth experience is exactly what we aim for.
We truly appreciate your support and remain at your disposal for anything you may need.
Kind regards,
SelfiMed UK Support Team
I had a lovely experience with this…
I had a lovely experience with this company my order came on time and it was amazing customer service.
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you, Tatenda, for your kind feedback.
We’re very happy to hear that your order arrived on time and that you had an excellent customer service experience with us.
We truly appreciate your support and are here for you anytime.
Kind regards,
SelfiMed UK Support Team
Order came within days in perfect…
Order came within days in perfect condition no complaints
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you, Vanessa, for your positive feedback.
We’re glad to hear your order arrived within a few days and in perfect condition. No complaints is exactly what we aim for.
We appreciate your support and are here if you ever need anything.
Kind regards,
SelfiMed UK Support Team
They gave me great advice and even…
They gave me great advice and even suggested options that fit my budget. It’s rare to find such caring and attentive service these days.
I’ll definitely be coming back and highly recommend this place to anyone in need of reliable medical supplies and outstanding customer care.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you so much for your 5-star review! We truly appreciate your trust in SelfiMed UK and are delighted you had a positive experience with us.
I truly appreciated the level of…
I truly appreciated the level of attention and support I received. It’s rare to find a place that combines great service with genuine compassion. Highly recommend to anyone looking for reliable medical equipment and exceptional service!
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
We’re so pleased to receive your 5-star rating! Your feedback means a lot to our team — thank you for choosing SelfiMed UK.
Amazing reactive customer service
Amazing reactive customer service. Response time to enquiries and emails were so fast. I made an error in the delivery address and my heart sank, but I contacted them and literally heard back within 3 minutes that the address had been amended. And the price was better than I had found elsewhere. It was delivered on time as and was exactly what I wanted. It can be a bit daunting ordering a large expensive piece of medical equipment, especially one that your family member would rely on but they were so helpful and reliable I would definitely use again and recommend.
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you for your kind words and 5-star review! We’re glad our service met your expectations and hope to serve you again soon.
Could not speak with anyone
I was interested in buying a stand aid but could not get anyone to answer my calls. Using their rather unhelpful AI Bot, and having been forced to type “I want to speak to a human”, I was then left hanging, wondering whether someone was going to get back to me or not. I now understand that Miles answered after 3 minutes by which time, having read the previous reviews concerning poor comms, I had left the site and purchased a much better product from a northern medical supplier.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Hi Mike,
Thank you for your feedback. For clarity, here is the exact sequence of events:
• 15:18 – Our bot confirmed the chat was being transferred to a human.
• 15:19 – You left a message: “Hello. Should I buy from somewhere else? Can’t speak to anyone so will buy from somewhere else.”
• 15:22 – I replied: “Hello, how may I help you? It’s Moses here…”
• I then followed up with: “…We don’t know the exact age. The item is preowned, it may have some scratches, but it is fully functional.”
After that, there was no further response from your side until now.
We value all customers and always aim to reply as quickly as possible. In this case, the delay was only three minutes. We hope this clears up any misunderstanding, and we remain happy to assist with any questions you may have.
Kind regards,
They totally ripped me off
They totally ripped me off! I was hoping to save money, but instead I wasted my money. I bought an Airesense 10 machine, but after about 5 minutes of use, it sounds like a truck. It makes an incredible noise! I spent €250 for the machine and €66 in duties to have it shipped to Italy, and now I'm totally ripped off. Don't buy anything if you can't return it. Be careful!
12. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
tone:
⸻
Hi Moggia,
Sorry for the inconvenience. If the item is not working as intended, please email or text us directly, and we will arrange a replacement at no cost to you. If you haven’t already contacted us, consider this your first step — we resolve nearly all issues quickly with a simple call or text.
Good company to work for.
7. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
We really appreciate the 5 stars! It’s great to know you’re happy with your purchase and our service. Thanks for being a valued SelfiMed UK customer.
Prompt reply to my enquiry.
4. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thanks for your wonderful 5-star feedback! Our team works hard to provide reliable service and it’s rewarding to see that recognised.
Horrendous to contact
Horrendous to contact, tried all 7 options and still can't speak to anyone. Item ordered wasn't delivered. Emailed and no response.
Is there anyone there as item not delivered and no explanation.
29. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Dear Deborah,
We are glad that the customs issue has been resolved with UPS.
Have a wonderful day!
For any future reference, we are attaching the customs section from our shipping policy below.
👇🏾👇🏾👇🏾👇🏾👇🏾
Import Duties and Taxes: Please note that import duties and taxes are not included in the item price or shipping quote. The responsibility for these charges lies with the buyer. Kindly check with your country's customs office for information on additional fees before placing a bid or making a purchase.
Customs fees are typically charged by the shipping company or collected upon item pickup. If the buyer fails to assist Customs and the shipping company in clearing and paying import duties and taxes, SelfiMed will not entertain refund requests.
Contact Us: For any inquiries regarding shipping or import/customs duties, feel free to reach out to us. We are here to assist you and provide the necessary information.
https://selfimed.com/pages/shipping-policy
Excellent service and great comms
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much
Customer service lacking
Ordered a ResMed P30i mask and the order was cancelled without explanation. I had to chase them to find out it was out of stock. Pretty amateurish and not a good first experience. New Etsy sellers do a better job than this.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
We sincerely apologise for the poor experience you had with your recent order.
You’re absolutely right—it should not have taken you chasing us to find out that the item was out of stock. We regret that your order for the ResMed P30i mask was cancelled without proper communication or explanation at the time. This does not reflect the standards we strive to uphold, and we understand how frustrating this must have been, especially for a first-time customer.
We’re currently improving our stock management and notification systems to prevent situations like this from happening again. Thank you for your honest feedback—it helps us do better.
We hope you’ll consider giving us another chance to provide the level of service you rightly expect.
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