Would not recommend. Purchased equipment for a higher education institution. Parts made that would have been on the original product were removed and sold separately at very inflated prices. The stand... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... Näytä lisää
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Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days). Called for help and the team was amazing. Th... Näytä lisää
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The trader was very easy to contact, truthful and dependable. His prices were good and his web site well organised and with excellent E-commerce support. The equipment arrive 3 days after my order wit... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Yhteystiedot
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, Yhdistynyt kuningaskunta
- +443301332808
- info@selfimed.com
- selfimed.com
4,3
Erinomainen
208 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
Товар до сих пор не получил какой отзыв вы ждете?
Товар до сих пор не получил, завис на таможне!!
9. tammikuuta 2026
Vastaus yritykseltä SelfiMed UK
Thank you for your review.
According to the official UPS tracking update dated 19 January 2026, your shipment is currently held by customs because the required Power of Attorney documentation has not yet been provided by the receiver. Customs clearance is awaiting your confirmation.
This delay is not caused by our company. Your order was dispatched correctly and on time, and the tracking number was provided to you so that you could follow the shipment and liaise directly with UPS when required.
For international deliveries, customs authorities may request additional documents from the receiver. In this case, UPS is waiting for your confirmation in order to proceed with clearance.
We kindly ask that you contact UPS using your tracking number to provide the requested documentation so that your parcel can be released and delivered as soon as possible. Our support team also remains available if you need any assistance with this process.
We are always happy to help, and we encourage customers to contact us directly before leaving a negative review so we can resolve any issues promptly and professionally.
I wa satisfied with what I saw.
19. tammikuuta 2026
Vastaus yritykseltä SelfiMed UK
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Vastaus yritykseltä SelfiMed UK
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Vastaus yritykseltä SelfiMed UK
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
14. tammikuuta 2026
Vastaus yritykseltä SelfiMed UK
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Vastaus yritykseltä SelfiMed UK
Dear Cécile,
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez été satisfaite du rapport qualité-prix ainsi que de la rapidité de notre service.
Nous vous remercions pour votre confiance et restons à votre disposition pour toute future demande.
Cordialement,
Service client
SelfiMed UK
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
12. tammikuuta 2026
Vastaus yritykseltä SelfiMed UK
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
Excellent service
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed.
The product was new, exactly as described. All in all excellent service.
7. tammikuuta 2026
Vastaus yritykseltä SelfiMed UK
Thank you very much for your excellent feedback. We are pleased to hear that you found the ordering process easy, the delivery quick and secure, and the product exactly as described. We appreciate your trust in SelfiMed UK and look forward to supporting you again.
Fantastic service and perfect product
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days).
Called for help and the team was amazing. They were so friendly and polite. To fix my mistake, they spent extra to get my order to me ASAP.
Really appreciated their help. The assistant on the phone was fantastic.
Product itself is also 10/10.
Highly recommended! Great company that cares.
29. joulukuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you very much for your fantastic feedback. We are delighted to hear that our team was able to assist you quickly and resolve the delivery issue, and that you were satisfied with both the service and the product. We truly appreciate your recommendation and your trust in SelfiMed UK.
Vastaus yritykseltä SelfiMed UK
Thank you very much for your kind feedback. We are pleased to hear that you found our team helpful and that your experience was first class. We appreciate your trust in SelfiMed UK.
Grateful Ausie…
I was desperate after I left a crucial medial equipment part back in Australia. The Gentleman from SelfiMed went above and beyond to help me and resolve my issue. I am so grateful!
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much for your kind feedback. We are pleased to hear that our team was able to support you in such a difficult situation and resolve your issue promptly. We truly appreciate your trust in SelfiMed UK and wish you all the best.
Back-up CPAP machine -ResMed Airsense 10 Autoset CPAP Machine
Having travelled quite a bit this year; I was growing concerned about my current ResMed CPAP machine. Decided to purchase a back-up machine - I found used reasonably priced machine on the SelfiMed UK website and purchased. I was a little apprehensive - but set it up over the holidays to try out. It is so good, I have decided to make the SelfiMed machine my everyday one and relegate my original machine to 'travel machine'. ResMed Airsense 10 Autoset CPAP Machine arrived well packaged, looking clean almost new and appeared to be in working order with only 51 hrs of use on screen (50 - 100 hrs chosen). I edited the menu and used, only slight negative is no sim card, this was easily solved by using existing machine's sim and following directions on ResMed website. Absolutely brilliant. When I need another machine I will definitely use again. I would really recommend the company.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much for your detailed and thoughtful feedback. We are delighted to hear that your ResMed AirSense 10 AutoSet CPAP machine exceeded your expectations and that you now feel confident using it as your main device. We are pleased that the condition, packaging, and usage hours were exactly as described, and that the SIM card solution was easily resolved. We truly appreciate your trust in SelfiMed UK and look forward to supporting you again in the future.
Only sent half a machine
Only sent half a machine.
It clearly states on the listing for the CPAP machine what is included with EVERY machine.
They only sent half the machine without the humidifier or any hose, mask, water tank etc. Which were expressly listed for the S9. They need to amend the listing. As it is I will be returning the machine forthwith.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you for this feedback, However, it is clear that you did not read the description fully.
The unit you ordered costs you £119. I don't understand how you can expect an additional cpap mask (costs £120), humidifier (costs £69), water chamber (costs £54) all to come with it.
Below is clearly written on the description: with associated link: https://selfimed.com/products/resmed-escape-epr-s9-cpap-machine-with-humidifier?variant=55526694388037
What Is Included (All Models)
1 × ResMed S9 device (Escape Auto, AutoSet, or Elite, used, professionally tested and cleaned)
1 × Power supply with UK or EU plug
1 × ResMed carry bag (used)
Whats not included
H5i heated humidifier
1 × New water chamber
1 × New standard CPAP hose
1 × New CPAP mask (select mask and size)
1 × New CPAP cleaner
just purchased an OxiPro2 Pulse…
just purchased an OxiPro2 Pulse oximeter from SelfiMed UK received it today and very impressed with it and it's accuracy. Service from SelfiMed UK was great and their website is easy to navigate and and use. The OxiPro2 is a well made piece of medical kit. Please give SelfiMed UK a visit for your medical needs.
31. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much for this positive review on the final day of 2025. Wishing you a wonderful festive season.
The product supplied was as described…
The product supplied was as described and more importantly met our needs. The company delivered the goods on dates as stated and quickly even though it was the Xmas period.
19. joulukuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you for this wonderful review. We are constantly trying to meet the 100% of next day UK delivery to all our orders placed before 12 noon. Happy new year
Impressed.
Excellent level of product details on web page, including many links to user documentation. Up front information about quality and 'mileage' on refurbushed machine
17. joulukuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you for your feedback. We work hard to provide clear product information, including manuals and honest details about the condition and prior use of refurbished equipment. It is good to know this helped you make an informed decision. If you need any further clarification, we are always happy to assist.
Excellent service.
Got a damaged Resmed Airsense 10 CPAP machine (whistling noise = damaged motor), once I sent the video of the machine making this annoying noise they offered to send me another machine with no cost, I didn't even need to return the damaged one.
9. joulukuuta 2025
Vastaus yritykseltä SelfiMed UK
Thank you very much. We are pleased that we placed your concerns ahead of our own interests. Our top priority is always customer satisfaction. Happy New Year.
Great service and quick responses
Great service and quick responses via WhatsApp. Something went wrong with the device, but it was quickly remedied with minimum hassle. I will definitely be using selfi med again.
11. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much for your support. Appreciated your positive feedback. Happy new year!
Fantastic service and great company
Fantastic service and great company. I have bought a few equipment items over the years. Great company.
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SelfiMed UK
Thank you very much for your continued trust and kind feedback.
We are delighted to hear that you have had consistently positive experiences with us over the years. Being recognised as a reliable company and delivering a high standard of service across multiple purchases is something we value greatly.
We truly appreciate your loyalty and look forward to supporting you again whenever you need us.
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