Great customer service team! The team at SS were super responsive at all my questions before ordering a new board, and kept me updated on the delivery process (which was quick and everything wa... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Great customer service team! The team at SS were super responsive at all my questions before ordering a new board, and kept me updated on the delivery process (which was quick and everything wa... Näytä lisää
Yritys on vastannut
Superb customer service, extremely knowledgeable. Massive thanks to Paul for giving me advice on the board and communicating throughout the process. I would definitely recommend and will be using them... Näytä lisää
Can't thank Secretspot enough. Had an absolute nightmare with the royalmail, through no fault of secretspot, who were always very responsive, professional and very helpful - and thanks to them got it... Näytä lisää
Bought a wetsuite from Japan and had some special requests and concerns. Secretspot customer service made a terrific job in timely answer all my questions. Product was shipped immediately after pay... Näytä lisää
Scarborough UK based surf shop offering a huge range of Surfboards, Wetsuits and Accessories.Cold water surfing,price match guarantee and free shipping in the UK and Europe on wetsuits
Pavilion Terrace 4, YO11 2JU, Scarborough, Yhdistynyt kuningaskunta
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Needed a board really quick for a trip. Rang secret spot couldn’t do enough for me sent it out that day. Bought the lib tech 7.0. Shout out to Paul
Superb customer service, extremely knowledgeable. Massive thanks to Paul for giving me advice on the board and communicating throughout the process. I would definitely recommend and will be using them for any future surfing needs. Thanks
I ordered a Patagonia wheeled duffel bag. SecretSpot had the best price and delivered the next day.
Super service… definitely recommend and will be using again.
Excellent company, bought my Fahlo bracelets from their website, just as described and fast delivery.
Fantastic service, order placed Saturday and arrived Tuesday.
Product as described.
Had a small issue which was not SecretSpot’s fault but the actual manufacturer. Paul from Customer Services went above and beyond to fix the issue. Highly recommend this company.
First time using secret spot and they did not disappoint! I purchased the Channel Islands surf board and the delivery was super quick! I was very impressed with how well my board was packaged to ensure ultimate protection during transportation! The delivery courier used was brilliant also! Highly recommend 5* service. Have just gone back on the website to order the accessories for my board! Thank you so much.
Good prompt service of my rip curl rashie. Would recommend 🤙
i have been using secret spot on and off for years and they always have time to give advice, there is always lots of stock and you can be sure they will have it, my most recent purchase was a takayama 9.0 in the pink, i went for that cos i dont like the other colours. wow what a board, the nose is big so you can get you weight forward and catch waves without it nosing in. it feels very stable and seams to sit on the water rather than in it, i found it very maneuverable even standing mid way, and could easily cut back once on the tail. i got a good ride on the very first wave. i feel it will do exactly what you ask it to, but it has limitless potential, i wont outgrow this board, its much better than me, i love it just cant wait to surf again and discover what more it has to offer. im 177cm 73 kg 62 years old, if thats of interest
Great advice and fast delivery! Patagonia wetsuit feels awesome.
Fantastic customer service and easy to use website, shipment arrived in no time an exceptional service. Would highly recommend and will certainly be using again.
Ordered a new foamie for my wife at a great price. It was delivered within 48hrs and was really well packaged, even better than any hardboard delivery I've had before. Happy to use again.
The Secret Spot online shop is very easy to use, I found Secret Spot shop via the Xcel dealers list and was able to get a specific wetsuit size which I was very happy with, first time sign-in to the shop was easy to create profile and order the wetty. Secret Spot Secret no more! Ordered wetty at 10pm, got an email 10am next morning telling me the wetty was already dispatched!!!!!
Ordered a Wave Bandit foamie and changed my mind on my order (always used to get frustrated by those types of customer), order was changed with no problems and great customer service. It was great talking “industry” with Icky and was great to deal with an independent shop with experienced and knowledgeable staff. Board was really well packaged and super fast effi delivery. Thanks for the new foamie for those tiny days and also thanks for the t shirt!! I’ll wear it with pride!!! 😉👌.
Brilliant staff at the factory outlet.
Ikky was so helpful and friendly. I was able to try on three wetsuits until I found the one for me. Then purchased two bodyboards and booties. The guys couldn't be more friendly. Many thanks
Went above and beyond to be helpful with an exchange. Thank you!
My Yeti mug arrived with a standard lid rather than the magslide lid as shown in the photo on the shops website, have to say the customer service from Icky was first class and the correct lid arrived safely today, I now have a happy wife as the colour she wanted is out of stock in most places, well done Secretspot
Amended review.
I ordered a jacket from Secret Spot on Christmas Day. It was promptly delivered on 29th.
However, the jacket that arrived was not the one I'd ordered.
I informed Secret Spot, and they have since refunded me for the item and the return delivery costs.
I will definitely order again from the website. They have some brilliant stuff and the service I received was a very high standard throughout.
I live in Asia about 9800km away from secretspot. Received item 7 days after placing order. I would say secretspot is a trustworthy store
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