Secret Spa Arvostelua 

Booking was cancelled 30min before my 5.30 appointment, the evening before going on holiday. I was charged and a refund will take 5 to 10 working days. In summary do not use this company if you don’t have time for a back up plan. Of course if I customer cancelled last minute, the company would charge and rightly so

Big big thank you to Jolanda you really make my day. I feel so much relief you been such a good support and the professionalism you put into what you do. I really recommend this lady.

Perfect BIAB. Not only do my nails look beautiful but Nora was neat and tidy and a lovely person too to chat to. I would book her again.

مستوى النظافة و الخدمة خاصة الحجز و الإدارة ليس جيد

I booked a gel manicure with Secret Spa at the Virgin Atlantic Clubhouse LHR expecting a premium service. Instead, I received a manicure that was visibly uneven, with gel flooded into the cuticles, poor finishing and multiple layers applied to cover mistakes rather than correcting them.

More concerning was the removal process. I explained from the outset that I was wearing Bio Sculpture gel, which the technician acknowledged and discussed. Despite this, the removal took over 40 minutes (not 15 minutes) and involved repeated scraping, leaving my natural nails damaged. Secret Spa later accepted that the service fell below their standards and refunded the treatment, but refused to reimburse the ongoing restorative treatment my damaged nails now require.

Their explanation that the treatment should have been declined is difficult to reconcile with the fact that they accepted the booking, assessed my nails before starting and proceeded with the service. A premium service should come with the appropriate level of expertise and accountability. The manager discussed a complaint from another customer to my nail tech as I was leaving.

I was ultimately left with damaged nails ( white spots, thinness, breaking, sore) and the cost and inconvenience of ongoing treatment. I cannot recommend the service based on my experience.

Update

I have only ever had 3 gel manicures in my life prior to this experience. My nails were in perfect condition. The pictures sent to the founder of the business showed the extensive damage. If my nails were in poor shape no nail technician would have dreamt of performing a gel manicure.

I will be seeking compensation through the Small Claims Court.

I booked hair and makeup a month and a half in advance for my brother wedding for my mum and I. 3 weeks after booking the stylist asked if we could move our appointment early which we couldn't do due to a wedding event in the morning. 3 days before the wedding we got an email saying our stylist had cancelled and they couldn't find anyone else. Later on they came back saying they could split our appointments across the times we said we couldn't do, for an extra cost of £21. Awful service, multiple people responding to the same email. No respect for the customer on such important days.

Best kept secret ever! So easy, my treatment was seamless and great.

Secret Spa is a great way of having treatments both conveniently and efficiently. I use it regularly as I work full time and they come to my home rather than me trying to fit in treatments in my working day. Would highly recommend.

I’ve used secret spa for hair, spray tan and make up for events and holidays and have had a great experience with finding really good practitioners. I’ve also found the customer service to be very helpful. Would definitely recommend.

I have used Secret Spa a couple of times recently for an at home spray tan and both experiences with Amanda have bern amazing! The account set up / booking system is super easy to use and very intuitive, and the customer service is outstanding. I will definitely continue to use Secret Spa for this treatment and explore other at-home treatment services moving forward too!

Loved loved my treatment with Karolina. So efficient and easy. Came in and just got to it, no fuss, no excessive talking whilst had to work throughout the treatment. Amazing and loved it. Definitely using SS again.

Great service , lovely beauticians

Would really recommend Secret Spa, it is so easy to book and olga, who did my spray tan was quick, friendly and professional

Wow! I was lucky enough to be going to the BAFTA’s yesterday
I was struggling finding a hairdresser open as it was a Sunday and I had to be red carpet ready for 12 noon.
This is where I found secret spa.
They didn’t have the time I wanted so I did a request and they found me Petronella.
She came to my hotel room and made me red carpet ready in the time I requested.
No issue with travelling to and from a hairdressers
I was able to not stress.
Would def use again.
Thank you

Just had Senoor for a mani/pedi.
High standard
Punctual
Delighted!

Very disappointing spray tan! The end result is uneven and there are very obvious areas on my body that were completely missed with the spray gun, like the sides of my arms and legs where I’m left with white streaks. I’ve had better results doing my own fake tan application at home, which is what I’ll be sticking to doing from now on. My beauty therapist was incredibly friendly and made me feel at ease, so it’s a shame to have this bad result. I feel she should’ve taken her time to throughly check if she had done an even application or needed to address some areas. Instead, it felt rushed and she clearly didn’t check the application well enough before proceeding to dry the spray with warm air.

There are a couple of dark patches where the tan stuck to medical adhesive from dressings that I thought I had exfoliated off but evidently some of it still remained. I fully accept this is not as a result of Olga’s technique and I would like to make it clear that I am NOT complaining about these specific dark patches. My dissatisfaction lies with the very uneven application by Olga with the spray gun, whereby there are parts of my body with no tan at all. Additionally, we discussed a light-medium colour and it has come out way darker than that. As a person with fair skin, it looks extremely unnatural. I’m forced to scrub the tan off immediately, which is a complete waste of money.

Very convenient. Reasonably priced. Great mani.

I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is such a blessing. Keely was personable and professional, the reflexology was great and I felt the benefits that evening and the days that followed. I was so pleased that I booked again with her the following week. I'd definitely recommend Secret Spa and Keely!

I have a regular therapist who is reliably amazing but if she isn’t available I know I can trust any of the therapists I choose to do a great job.

Great reliable service