Secretsales Arvostelua 

Veel keus op de website. Mooie artikelen. Snelle levering.

Mijn bestelling is gewoon verlopen zoals verwacht: je bestelt met een bepaalde levertijd en krijgt binnen die tijd geleverd. De levertijd was aan de lange kant (volgens mij ca 2 weken) maar dat was vooraf bekend, dus dat was prima.

Very pooror Customer service. With Returns. The Portal Doesn't Work Properly. Doesn't Give you the Option For Returns Label Without Printer. Can't Find There Returns Address. Scam Don't Answer Emails About This Problem. Order NO M004760331-a-A Still No Response. 8.1.26.

Intuïtieve website, gemakkelijk navigeren. Mooie producten, aantrekkelijk geprijsd, snelle verzending.

I have been forced to abandon this company, having lost hundreds, and I mean HUNDREDS of pounds with no come back. I’m an online seller and have been using them for over three years. I have spent thousands of pounds with them and only God knows how much I have lost. Let me tell you why. You place an order and you receive a confirmation. Then your items will be delivered, but not necessarily at the same time because Secret Sales are a drop ship company. So in effect, you can place an order with them and they then send the order to say, ASOS, who don’t have it in stock. Here comes the issue, you don’t get any notification it’s not in stock. You just receive a partial order, or no order and no refund!!!!!!!! You then have to chase Secret Sales who don’t reply. Your orders are really unclear on their order page and simply state ‘SHIPPED’. I still have one Order pending from November 2024!!!!!! It’s impossible to track and keep up with missing items as your parcels arrive with no delivery notes. I currently have two entire orders not fulfilled from beginning December and no response from customer service team. I’ve returned what I can, at my expense and will be returning anything I may (or probably will not) receive if it arrives as I’ve truly had enough as losing my money with absolutely no discourse. Secret Sales sort yourselves out. You are seriously losing business. From a highly successful Online seller who won’t touch your site with a barge pole until you have scrutinized every single order I’ve placed and actually checked off that it has actually been delivered to my home address

CHECK OUT THE REPLY FROM SECRET SALES!!!!! Honestly, it’s diabolical. They’ve completely twisted one of the hundreds of emails I sent them trying to locate missing items!!!!!!!! YOU ARE A DISGRACE! SMELL THE COFFEE AND LOOK AT YOUR ONE STAR REVIEWS.

Stay away!!!!!
I bought a jumper- it wasn’t delivered, I emailed back and forth with evidence- they refused to send another one out or assist any further.
POOR service!!
Avoid!!!

I received my order in a safe place.
Thank you

Snelle levering. Goede prijs kwaliteit verhouding. Handige reours verzending

I ordered an item & on December 3rd, had email saying in was undeliverable(I was in) it stated it would be delivered the following day but a week later- no parcel? Contacted Secret Sales by email, messenger, finally got a message on messenger but fobbed off saying they’d look into it, refused a refund even tho I told them they’re responsible & I’ve ordered from another site now as I couldnt wait that long!!

Having made an order, nothing received after nearly 10 days (despite delivery window showing 3-5 days).
The only communication was on the day of the order; the "tracking" shows nothing since the day of order; and the website offers no direct way of communication.
Based upon my experience to date, steer well clear!

My first order with them and the parcel was never delivered (apparently the parcel shop wouldn’t accept it?). So it was returned to them, they have refunded me but still charged me for the postage! I still want the item but it’s now out of stock and they say they can’t resend the one that was returned to them, so now I have no item and it’s cost me postage! Not impressed!

Mijn order werd ineens geannuleerd, met als reden dat het artikel niet meer beschikbaar is. Als ik kijk op de website van de "vertrouwde verkoper" zie ik dat de tas daar nog wel wordt aangeboden, alleen voor een duurdere prijs dan op Secret Sales is vermeld. Inmiddels (nog geen 24 uur later) staat de tas zelf ook weer op Secret Sales, alleen is de prijs flink verhoogd. Waarschijnlijk een fout gemaakt in de prijsvermelding en toen ze erachter kwamen mijn al bestelde artikel geannuleerd met als reden: artikel niet meer beschikbaar. Dit is een aanname, maar kijkend naar de feiten kan ik niet anders dan de conclusie trekken dat dit bedrijf niet betrouwbaar is.

In veel van onderstaande reacties van dit bedrijf op geschreven reviews van andere consumenten wordt er ook elke keer van het kastje naar de muur gewezen. Er wordt gezegd dat zij niets kunnen doen bij bestellingen van Secret Sales UK, of de V&D (dat is overgenomen door Secret Sales). Mijn bestelling is gedaan bij secretsales.nl maar de annulering kwam uit de UK, dus persoonlijk krijg ik het gevoel dat het niet uitmaakt waar je hebt besteld, de klantenservice, in hoeverre je dit service kunt noemen, is 1 en dezelfde.

Mijn vertrouwen is weg, dit was de eerste en laatste keer Secret Sales voor mij.

I have tried to return an order (M004480825-a-A). It tells me the label failed to download (I have paid £4 which has been debited from my account). It says to contact customer service if this happens, I have done so 3 times in 72 hours. Still no response. PLEASE RESPOND ASAP.

Also, as a side note, if you are returning to different sellers, you get a voucher code to negate the £4 charge multiple times. Great, until you get to the shop and the QR code on these labels are invalid.

Returns are a nightmare and you can’t speak to anyone. This is such a shame because the clothes are great and a bargain but I just don’t feel confident in the returns process at all!!!!

Fed up with this company started off fine items paid for not sent when you complain emails from company when you answe questions ,they end with will speak to company azure then you hear nothing and recent order £171 pounds but receipt said over £200, when checked items a jumper on thier size small uh I wish, but thought it might do for daughter but hey it hasn't arrived,and won't be ordering again,I'll stick to proper companys

Zeer snelle levering en kwaliteit zoals altijd weer top

Terrible company. I have proof of correct address payment receipt email. The reseller has made wrong adress .I t will never get to me.ive explained but secret scammers are not listening. Customer service bad.they will not assist me basically saying eff off you've list your money. They're scammers. Scum

Ik heb de bestelling nooit ontvangen

Snelle levering

Leider gibt es bei nicht gelieferten Waren keine Unterstützung oder Information durch das Unternehmen- sondern eine Hinhaltetaktik. Ob es einen refund geben wird? Tatsächlich werde ich unseren Rechtsanwalt informieren- und sicherlich nie mehr etwas bei secret Sales kaufen.