REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexp... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there. I'm gonna guess the business model is based a... Näytä lisää
Yritys on vastannut
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription. I have messaged them twice to see if they will r... Näytä lisää
Yritys on vastannut
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due... Näytä lisää
Yritys on vastannut
1,1
Huono
340 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
REAL TERMS subscription not flagged sufficiently
REAL subscription terms insufficienlty highlighted before signing up. even deliberately NOT highlighted???Paid £1.75 ( or sim) for a manual and thought that was that. 3 months later I noticed an unexpected mastercard debit and followed it thru to discover this was about to take 24.95 for the 3rd month in a row!!! cancelled it immediately and to their credit ??! it was cancelled immediately. However the 2 day £1.75 price is highly visible and the 24.95 not. I was in urgent need of the manual I paid for which is perhaps why I failed to do my usual due diligence on the small print here. However you can make whatever you want catch the eye in an ad or on your webpage. And this is what second manual have done to the detriment it looks like of many of our bank accounts. second manual .com -could you please provide us- your 'customers' with the breakdown of what proportion of company income comes from customers who weren't aware they were infact still your customers v more transparent sources
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Lesley,
We are sorry to read your feedback and understand your concerns regarding clarity and billing.
Our service operates with an initial paid offer followed by a subscription, whose pricing, renewal conditions, and terms are presented during the checkout process and in the terms accepted before payment. We regret that this was not sufficiently clear in your experience.
We also acknowledge your confirmation that your subscription has now been cancelled. If you would like us to review your billing history in detail, we can recheck your account to ensure everything has been correctly processed and provide a full breakdown of your subscription status.
To proceed, please provide: your full name, the email address used for the purchase, the approximate date of registration, and the last 4 digits of the payment card used. This will allow us to locate your file and assist you accurately.
Bien cordialement,
L’équipe secondmanual.com
📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
Daylight Robbery
Similar to other customer complaints, I downloaded a manual at £1.49 and now I see that they are about to charge me for a full subscription.
I have messaged them twice to see if they will reverse this charge as it is not obvious when you make a purchase.
Their response is as follows:
Our offer was clearly presented throughout your experience on our website, and our monthly subscription fee was detailed in the terms and conditions you accepted. Therefore, we regret to inform you that we are unable to honor your refund request.
I am appalled that a company can get away with this daylight robbery and I will attempt to get my money back.
I do not really have any more to add to my review other than the monthly charge of £29.40 was not obvious and I would never have signed up to that if it were. I am a 66 year old woman who turned to a Google search for help with a garden tool and am unlikely to need any further assistance.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Mary,
We are sorry to read your feedback and understand your frustration.
Our service operates with an initial offer followed by a subscription, whose pricing, terms, and renewal conditions are presented during the purchase process and in the terms and conditions accepted before payment. We regret that this was not clear enough in your case.
To review your file and investigate your request properly, please provide: your full name, the email address used for the purchase, the approximate date of the transaction, and the last 4 digits of the payment card used. This will allow our support team to locate your account and give you a precise answer regarding your subscription and billing.
Bien cordialement,
L’équipe secondmanual.com
📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
When you can sell your soul for £24.90…
When you can sell your soul for £24.90 per month until cancellation it says all you need to know about this company and everyone working there.
I'm gonna guess the business model is based about getting their grubby little hands on that first subscription payment and then if it carries in from month to month it's the suckers fault.
Nasty little people hiding behind what they admit in Trustpilot replies is not clearly signposted on their website/communication.
Translation "it's in no way obvious and we have done everything in our power to make it that way".
Didn't get my money (first payment) back but did get some satisfaction by ranting at the script reading automaton on the other end of the phone. (You can be better. Get another job. Anything. Be a constructive member of society).
I would rather be destitute than earn a living like these scumbags. I hope karma is real. 😆
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
We’re truly sorry to read your comment and to see that you feel this way about our service. We completely understand your frustration and want to address your concerns transparently.
Our service is not designed to mislead users. The subscription is activated following a voluntary action, and it includes a trial period allowing full access to the platform before any ongoing commitment. The transition to a monthly subscription, as well as its price, is clearly indicated during the process and confirmed by email.
That said, we recognise that this may not always feel sufficiently clear, and we sincerely regret any confusion or negative impression this may have caused. Your feedback is important and helps us improve both our communication and user experience.
We would genuinely appreciate the opportunity to review your situation and assist you directly. Our support team is available to provide clarification, check your account, and arrange a solution if needed.
Please don’t hesitate to contact us:
📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We hope to resolve this for you and rebuild your trust in our service.
Kind regards,
The SecondManual Team
These people will charge you £20+ per month, without anything in return. I call that THEFT.
Once I had paid (by card) £1.49 for a garden mower manual to be downloaded as a single purchase, only then did I notice that they would then charge me £27.90 PER MONTH (without any indication what this would be for) as a recurring charge. Since my card details were by then on "SecondManua"l's system, I instantly cancelled my card. I've almost fallen for this sort of Scam in the past - again for someone with an Irish web address and an unreachable postal address.
DO NOT GO NEAR THEM.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello D. Wood,
We are very sorry to hear about your experience and completely understand your frustration. Please know it is never our intention for any user to feel misled regarding payments.
On our platform, all users have access to a trial period that allows testing of the service freely before any subscription begins. The subscription only activates after this trial if it is not cancelled, and we regret that this may not have been sufficiently clear in your case.
We would like the opportunity to review your situation personally and ensure any issues are resolved. Please contact our customer support team directly so we can assist you promptly:
📞 +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
Your satisfaction is very important to us, and once your case is addressed, we hope you might consider updating your review to reflect the resolution provided.
Kind regards,
The secondmanual.com Team
I've never come across this company I…
I've never come across this company I don't know what it's about I would like u to return my money please and unsubscribe please if not I will take it further.thanks Mrs Lincoln.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hi Mrs. Lincoln,
We are sincerely sorry for the confusion and concern this situation has caused. At secondmanual.com, transparency and customer trust are our top priorities, and we never want a user to feel that a charge is unrecognized or unauthorized.
The charge of £39.90 typically corresponds to a membership for our premium automotive and technical manual database, which begins after an initial trial period. We strive to make these terms clear, but if you do not recognize our company, we are fully prepared to resolve this for you manually and immediately.
There is no need for further action or worry: we are committed to making this right. If you contact our support team today, we commit to the following:
Full Refund of the Subscription Fee: Since you do not recognize this service, we are more than happy to refund the charge to your account as a gesture of good faith.
Immediate & Permanent Cancellation: We will manually verify that any account linked to your details is closed so no further charges can ever occur.
Direct Confirmation: We will provide you with a transaction ID for the refund for your records and peace of mind.
Please reach out to us directly so we can identify the transaction and process the refund on the spot:
📧 By email: support@secondmanual.com (Please mark as "URGENT - Mrs. Lincoln")
📞 By phone: +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.)
We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating once we have settled this together.
Best regards,
The Customer Service Team secondmanual.com
Second Manual is a scam
Second Manual is a scam. They pop up on your search engine and charge a small price for an operator manual that they never intend to provide. They may send various documents and links that cannot be opened. DO NOT USE.
Specifically, I paid for an operator manual which the company claimed they had and it would be sent to me by email within a few minutes after payment. After an hour I called to ask for what I had paid for. Initially, they sent me an email with the document. However, it was in a format (not a PDF) that I could not open. I called again, and they sent a link to another site which purported to have the operator manual I had purchased. I could not access this document either. After calling yet again, it was clear that the company had little interest in correcting the problem. The company could have downloaded the document from the link they sent me and sent me the actual document. Their business model relies upon the likelihood that no one will complain about failed delivery for such a small sum.
I have asked for a refund which they will not provide as they claim to have sent me valid documents. They have encouraged me to contact customer service, which I have done but to no avail. I had to cancel my credit card as I am not sure this is a legitimate business.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Tom,
We’re very sorry to hear about your experience and completely understand your frustration. Thank you for taking the time to share your feedback.
Our service allows users to access operator manuals and related documents online. Certain offers include a trial period, giving users the opportunity to explore the content and features before any ongoing subscription. During this trial, it is always possible to cancel at any time if the service does not meet expectations.
We understand that difficulties accessing documents can be very frustrating, and we want to help clarify and resolve the situation.
If you would like us to review your account, resend any missing documents, or request a refund, our team is ready to assist you promptly:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
We will do our best to resolve your request quickly, and once the situation is clarified, we hope you will consider updating your review.
Kind regards,
Support Team
Dreadful company
Dreadful company. Avoid. My 91 year old mother accidentally purchased a manual and 2 payments came out of her bank before she realised. She contacted her bank who put a stop on further payments. I contacted the company requesting a refund but they flatly refused. Wrote back again and got no reply. Go elsewhere
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Tony,
We’re very sorry to hear about your experience and completely understand your frustration. Thank you for taking the time to share your feedback.
Our service allows users to purchase manuals and documents online, with the option of a trial period to explore additional features before any ongoing subscription. During this trial, it is always possible to cancel at any time if the service does not meet expectations.
We understand how unexpected charges can be very concerning, especially for elderly users, and we want to help clarify and resolve the situation.
If you would like us to review your account or request a refund, our team is ready to assist you promptly:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
We will do everything we can to resolve your request quickly, and once the situation is clarified, we hope you will consider updating your review.
Kind regards,
Support Team
Subscription Misery
I am so sorry that I did not check out this ‘company’ on Trustpilot before trying to purchase a second manual for our washing machine. I think it would have saved me £74.70 in a subscription that due to very poor guidance in their site I apparently signed up for.
I don’t understand how a company who receive so many 1 Star ratings with a common theme regarding their subscription process can remain in business.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
We’re very sorry to read your review, Shaun, and we genuinely appreciate you sharing your concerns.
We would like to clarify that when purchasing a manual or report on SecondManual, customers are offered a 7-day trial to our premium platform. After this trial period, the subscription continues at the standard monthly rate unless cancelled. These details are displayed clearly on the pricing page, during checkout, and in the confirmation email sent after purchase. We do not activate subscriptions without prior disclosure.
We completely understand how frustrating it can feel if subscription terms were overlooked, especially when expecting a one-off purchase. Our goal is always transparency, and we take feedback like yours seriously to improve our guidance.
If you have experienced unexpected charges or difficulty with your subscription, we would like the opportunity to review your case and provide a fair resolution. Please contact our support team directly at support@secondmanual.com
or call +44 208 0681 598 (Monday to Saturday, 8 a.m. – 8 p.m.), and we will investigate promptly.
We hope you will allow us the chance to resolve this matter, and once addressed, we would greatly appreciate you considering updating your review to reflect the outcome.
It’s a scam
It’s a scam, advertise £1.49 and they take that and you get the manual but then they hit you with £25 subscription. Fortunately stopped by Halifax.
22. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hi Joe,
We appreciate your feedback and would like to clarify how our service is structured to ensure there are no misunderstandings.
At secondmanual.com, we offer a 72-hour trial period for £1.49, which gives you immediate access to your manual plus our entire library of over 50,000 technical documents. This trial transitions into a monthly subscription of £25 for continued access to our expert search service and document database.
We aim to make these terms clear on our checkout page and in the confirmation email, but we understand it can be missed if you are in a hurry to fix something!
To ensure your peace of mind:
Account Verification: Even though your bank blocked the charge, we have manually ensured that any active subscription on your account is fully cancelled so no further attempts will be made.
No Risk: We offer a 30-day 'Satisfied or Refunded' guarantee for all our users. We want our customers to pay only for a service they find valuable.
Direct Contact: If you have any questions or need another manual in the future, please reach out to our UK-based team directly:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Mon–Sat, 8 a.m. – 8 p.m.)
We are a legitimate service dedicated to helping people maintain their equipment, and we’re glad you were able to get the manual you needed.
Best regards,
The secondmanual.com Team
They are fake
They are fake. No manual in my account area when I logged in.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hi there,
We are very sorry for this experience. We assure you that secondmanual.com is a legitimate service, and we want to get your document to you immediately.
Technical glitches or email sync issues can occasionally cause a delay in the manual appearing in your account area. We don't want you to feel misled, so here is how we will resolve this:
Manual Delivery: Please email us at support@secondmanual.com with your order number or the email used for purchase. Our team will manually locate your document and send it directly to your inbox as a priority.
Refund Guarantee: If we cannot provide the exact manual you need, we will issue a full refund under our 30-day 'Satisfied or Refunded' guarantee.
Live Support: You can also call us right now at +44 208 0681 598 (Mon–Sat, 8 a.m. – 8 p.m.). A real person will assist you in accessing your account or processing your request.
We are here to help you get your equipment back up and running. Please give us the chance to fix this technical error for you.
Best regards,
The secondmanual.com Team
They couldn't offer me the manual…
They couldn't offer me the manual required despite on their website saying it was available now for £1.49,I paid then they email asking me for more details on which manual I want? I asked for refund they then tell me no as I've agreed to a MONTHLY payment of £24.90!! They say I agreed to their terms and conditions shown clearly on their website? No such info is shown. AVOID AVOID now they're trying to pretend I'm lying as they've asked for more info, like my telephone number etc etc
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
The service secondmanual.com provides access to vehicle manuals, and some options include a trial period that may convert into a subscription if not cancelled. All pricing and subscription details are displayed during checkout and in the confirmation email. We understand, however, that this can sometimes be overlooked or misunderstood.
We want to help resolve this situation. Please contact our support team directly so they can review your account, cancel any active subscription, and assist with a refund if applicable. We also want to ensure you receive the correct manual or have the payment fully addressed:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Mon–Sat, 8 a.m.–8 p.m.)
Our goal is to address your concerns transparently and resolve the issue promptly, restoring confidence in our service.
Scammers
Same as everyone else I was scammed by this company to. I have emailed them and I'm waiting for a reply. I have reported them to the bank as they have 2 x £24.90 from my card and the original manual was for a different model from the one I requested so was of no use to me anyway, that I put down to experience but I am actively seeking a refund of £49.80.
DO NOT USE THIS COMPANY
22. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Carol,
We’re very sorry to hear about your experience and completely understand your frustration.
The service secondmanual.com provides vehicle manuals, and some options include a trial period that may convert into a subscription if not cancelled. All pricing and subscription details are displayed during checkout and in the confirmation email.
We understand the importance of receiving the correct manual and ensuring no unexpected charges occur. Please contact our support team directly so they can review your account, verify your order, correct any errors, and assist with a refund if applicable:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Mon–Sat, 8 a.m.–8 p.m.)
We are committed to resolving your issue promptly and transparently, and we hope to restore your confidence in our service.
Download a manual - get a subscription
Downloaded a manual for my dishwasher. The system set up a subscription that I did not request. In all fairness it seems to have been resolved and I will receive a refund but I'd avoid them at all costs in the future.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Karin Bottom,
Thank you for sharing your experience. We’re glad to hear that your issue is being resolved and that a refund is on the way. 😊
We completely understand your frustration regarding the subscription. Please know that our intention is to allow users to try our manuals and services easily, and the subscription is part of the optional extended service. We appreciate your feedback and will continue working on making this clearer and more transparent for all users.
If you need any further assistance, our team is always happy to help:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Mon–Sat, 8 a.m.–8 p.m.)
We hope that after this experience, you might consider giving us another chance in the future.
The SecondManual.com Team
They are fraudulent
They defrauded me out of over £100 by hidden subscription fees.
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello Paul,
We’re very sorry to hear about your experience and understand how upsetting this must be.
Please be assured that we take concerns about unexpected charges very seriously.
To clarify, when a report is purchased, a trial period may be activated, which can convert into a subscription if it is not cancelled within the trial timeframe. However, we understand that this should be clearly communicated, and we apologise if it was not.
Please contact us directly so we can review your account, investigate the charges, and assist you further:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Mon–Sat, 8 a.m.–8 p.m.)
We’d appreciate the opportunity to resolve this and, once the matter is sorted, we hope you might consider updating your review.
Kind regards,
SecondManual Team
I would give them zero if it were…
I would give them zero if it were possible. I paid for a subscription unknowingly when all I wanted was a Timex watch user manual. I was charged £1.49 which I had to pay in advance. It was not in the drop down menu. I emailed them and eventually received it. However, when I looked at me credit card bill, they charged me £24.90 as well. When I called them they told me it was for a subscription. When I told them I only wanted the manual and I had no idea about a subscription, and wanted to cancel it. They cancelled it but refused to refund me as I had agreed to the terms and conditions. I have had to go through a charge back procedure with the credit card company. I have seen other reviews saying similar things. A company not to be trusted based on my experience and I would advise anyone not to use them.
An addition to my review. After contacting them to inform them of my actions I have now received a refund for the full amount 8 January 2025. It would have saved me a lot of time and effort if they had refunded when I initially requested one.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
Thank you for updating your review. We are pleased to confirm that your refund was fully processed on 8 January.
We sincerely apologize for the initial friction you experienced. Our £1.49 trial is designed to give users instant access to our library of thousands of manuals, including the Timex watch guide you needed. We realize that the transition to the £24.90 subscription should be as smooth as possible, and we regret that our first response did not meet your expectations.
Your feedback is invaluable. We are currently refining our support protocols to ensure that refund requests in similar cases are handled more quickly, without our customers needing to spend extra time and effort.
Best regards, The SecondManual Team
I paid for a handbook
I paid for a handbook, and was sent the wrong one. I was then supposed to pay 20odd pounds for my membership. I hadn't seen that was automatic. Luckily I managed to cancel everything
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
We’re very sorry to hear about the issues you experienced and completely understand your frustration.
It seems there was a mix-up with the handbook, and we apologise for any inconvenience caused. Regarding the membership, our system includes a trial or introductory period, and all subscription details are indicated in the terms and conditions. However, we understand that this can sometimes be overlooked, and we appreciate your feedback to improve clarity.
We’re glad you were able to cancel successfully, but if you need any further assistance—whether to ensure everything is fully resolved or to correct the handbook issue—our team is here to help:
📧 support@secondmanual.com
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
We hope to assist you promptly and restore your confidence in our service. Once everything is resolved, we would greatly appreciate it if you could consider updating your review.
Kind regards,
SecondManual Team
This company is a scam
I could leave less I would. I contacted to purchase a washing machine manual for a new machine as they are no longer with machine or free on line. They eventually sent me a manual for a cooker? despite specifying washing machine and the model number.
I stopped everything with my bank fFRAUD DEPT and after seeing the small print cancelled the "subscription."
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
We are very sorry to hear about your experience. Our service aims to provide the correct manuals, and we sincerely regret that you received an incorrect document.
Please note that we offer a trial period so users can test the platform before any subscription is activated. Charges are only applied after this period, as outlined in our terms and conditions.
If you have any remaining issues or need assistance, please contact our team directly so we can review your case and help resolve it:
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
📧 support@secondmanual.com
We are committed to assisting you and ensuring your concerns are addressed promptly.
AVOID AVOID AVOID I have been battling…
AVOID AVOID AVOID I have been battling for weeks now to get back all the money they owe me. They have refunded less than 50% of the money they owe me. They say they have paid m money but it has not arrived in my bank account. They now say the matter is closed; it is NOT for me. . They say they will issue a refund then do not.I intend to pursue them through legal process. I suspect there are many many claims against them for not making their policies CLEAR, SPECIFIC and INFORMED. More details as requested:
1st contact April 2024 - purchased one manual at £24.90 plus test charge of £1.49. I realised this was expensive for a single manual but needed urgently. Then was charged £24.90 each and every subsequent month until and including July 2025 when I cancelled subscription ie 15 extra payments =£373.50 Saw TV programme Money Box about unfair practices ie terms & conditions that are NOT CLEAR, SPECIFIC or INFORMED . I thought the £24.90 was a one off price [ after all who would need a subscription?] Considered this met these criteria of not being CLEAR SPECIFIC & INFORMED .Also on TRUST PILOT in a review with a similarly they admitted their policies were NOT CLEAR and gave a full refund. Even more annoying that they are treating customers's complaints differently. Plus they do not do what they say they will do inc. when I phoned customer service and they said they had already refunded me -I had an email to that effect - not true. Email and 6x £24.90 refund arrived following day. [£149.40]. I complained by email again . Subsequent response said they would £174.30 refund - never arrived - I eventually received 2x £24.90 = £49.80. Total refund now =£199.20. Outstanding amount now £373.50- £199.20 = £174.30. I have not received this , nor have they sent proof of refund. "they consider the matter closed" I do not. I am dyslexic but even if I have got my maths wrong they have access to all the data and can see from their records exactly what they owe me. Frustratingly phone call/emails/correspondence are invariably met with polite but ineffective responses and cetainly not eh full refund I should receive.
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Thank you for sharing your feedback, and I completely understand your frustration.
Our service includes a free trial period, which allows users to test the platform before any subscription begins. Refunds should of course be processed correctly, and I’m very sorry to hear that your experience has not met this standard.
We want to review your case personally to ensure that any outstanding refunds are properly processed and that the matter is resolved fairly. Your concern about clarity and transparency is important to us, and we take it seriously.
Please contact our support team so we can assist you directly and correct this issue:
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
📧 support@secondmanual.com
We’re here to help and ensure everything is resolved promptly.
I was subscribed never asked for and…
I was subscribed never asked for and kept taking £24 out my account tried to contact they said I was unsubscribed and would send email to confirm they have and are not answering the phone please be aware
3. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Thank you for sharing your experience, and I’m very sorry for the frustration this has caused.
Our service includes a free trial period, allowing users to test the platform before any subscription begins. Charges only occur if the trial is not cancelled — never without consent. It sounds like there may have been a misunderstanding with your account status.
We take such concerns seriously and want to review your case personally to resolve it, confirm your subscription status, and ensure no further charges occur.
Please contact our support team directly so we can assist you quickly:
📞 +44 208 0681 598 (Monday–Saturday, 8 a.m.–8 p.m.)
📧 support@secondmanual.com
We’re here to help and make sure everything is clarified and sorted.
suddenly got a charge on my credit card…
suddenly got a charge on my credit card - sub for secondmanual. I NEVER wanted a subscription - and never asked for one ......total scam.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secondmanual
Hello,
We’re very sorry to hear about this and completely understand your concern. Discovering an unexpected charge is always frustrating.
For clarification, all users access our service via a non-binding trial period, allowing them to test the platform before any subscription starts. All details regarding the trial and subscription are displayed during checkout, though we understand it may not have been clear enough.
Our team can immediately review your account, clarify any charges, and assist with cancelling the subscription or processing a refund if applicable.
Please contact us directly so we can resolve this promptly:
📞 +44 208 0681 598 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@secondmanual.com
We are committed to helping you and ensuring this issue is sorted quickly.
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