Dreadful! This company’s customer service has gone downhill. Patronising and rude staff asking ridiculous questions about my ability to hoover when the product is crap. I have had Sebo hoovers all m... Näytä lisää
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We are on our third Sebo vacuum machine. The first two performed immaculately year on year (the second gifted to our son after over 10 years and it's still going strong). Our newest model - a E 3 prem... Näytä lisää
Yritys on vastannut
I very had vax, and other good makes but I purchased a sebo felix years ago and I won't use any other brand of hoover. My Felix drives so no pushing yes its heavy but it cleans deep into pile I purcha... Näytä lisää
Yritys on vastannut
I have used Sebo upright vacuum cleaners for many years and always found them super efficient. If there is a problem it can easily be fixed with a phone call to Sebo who are extremely friendly, help... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
SEBO - Style and Substance. Crafted in Germany. Award-winning vacuum cleaners. Supporting the Pink Ribbon charity. A family business with a heart.
Yhteystiedot
1, Merlin Center, Cressex Business Park, Lancaster Road, HP12 3QL, High Wycombe, Yhdistynyt kuningaskunta
- 01494 465533
- web@sebo.co.uk
- sebo.co.uk
3,9
Hyvä
121 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
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Dreadful
Dreadful! This company’s customer service has gone downhill. Patronising and rude staff asking ridiculous questions about my ability to hoover when the product is crap. I have had Sebo hoovers all my love and have been great. The company then decides to make a stick hoover….dont buy it! The design fault is my fault! I won’t be buying their products ever again or speaking to the rude staff.
Hiding behind procedures…just won’t do when your product is a bad design and you blame the customer for that.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to provide your feedback, I am sorry to hear that you feel the customer service has gone downhill. SEBO do have set procedures regarding warranty repairs, this is to ensure we treat all our customers equally. Manufacturing faults are covered within the warranty period, this also includes the collection and delivery of the vacuum. All vacuum cleaners require general maintenance; this will apply especially on the cordless/bagless model. Maintenance issues or general wear and tear is not something we would cover within the warranty, as explained this can then become a chargeable repair. I can see from our records on this occasion we did not charge you as we do value our loyal SEBO customers. If we can do anything further to assist you, please do not hesitate to contact us.
Best Regards
Team SEBO
Excellent surroundings, food and service
Excellent surroundings, food and service, would thoroughly recommend and hope to be back.
Special mention to Nicola and Ella, as well as kitchen and bar staff.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to leave such a positive review. We do not generally supply food, we are not sure this review was meant for us. We are a vacuum cleaner company, but thank you anyway!
Best Regards
Team SEBO
AMAZING machine DEFINITELY GO FOR SEBO
AMAZING machine! I ordered Sebo Airbelt D2 komfort and have been using it for 6 months every single day. Before I had the other famous German brand but was not happy with the quality and the bag prices. For that reason opted out for Sebo after intense research. I am very glad that I did so! SEBO built quality is very high and the bag prices very affordable. Have been rocking this vacuum every day and not even a single scratch on it.
Now looking to buy Sebo Felox to replace my hand held cordless vacuum. Yes, Felix is corded but due to being upright it will be more easy to use it every single day around the house and for more deep cleanings I will pull out my Airbelt D2.
DEFINITELY GO FOR IT!
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to leave a review. We are delighted you gave SEBO a try!
The D2 is a robust cylinder vacuum cleaner with excellent suction, the large 6 litre bags make it ideal for a large busy household.
The Felix may surprise you, as it has the electric power head it is perfect for deep cleaning, also as the body can be taken away from the base you can use it as a handheld to do your stairs / car etc.
If you need any further advice or assistance, please do phone in and any of the customer support team will be happy to help you.
Best Regards
Team SEBO
Sebo X7 Automatic cleans well but costly
I went back to Sebo as, although expensive, I had always had good experiences with their cleaners. After a lot of research I went for the X7 automatic. It does clean well but the maintenance is not only time consuming but costly. I have long hair and this has to be removed after each clean and after a while this action started removing bristles from the roller, which eventually had to be replaced. Stairs are awkward as the length of the hose attachment is fixed so there is a balancing act to be done for most of the steps. Filters and bags have to be purchased regularly.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
We are sorry to hear that on this occasion your experience with SEBO was not up to your expectations. The X7 is a very popular model, we would like to help you.
This machine does require some maintenance as do all vacuum cleaners. The X7 has a beater bar action which works alongside the excellent suction giving the carpets a very good clean. Regarding maintenance we do recommend this to be done on a regular basis on all our vacuum cleaners. With the X7 you do have the option of removing the brush roller and then cleaning it, which should make maintenance easier.
If you are finding it difficult cleaning the stairs, you do have the option of using the machine with an extension hose, this is an optional extra. It does come as standard with some models and is ideal for using on stairs as it will stretch the length of the staircase without you having to move the machine. We feel it would be best if you contact us and give us the opportunity to talk and investigate your feedback further.
Our phone lines are open Monday – Friday 8.30am – 4.00pm.
Best Regards
Team SEBO
POOR POWER
It has very little power or capability to vacuum compared to my 8 yr old Dyson that I gave away when I bought then Sebo Automatic X7 e-power (e for exaggerated!).
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for sharing your feedback. I am very sorry to hear that you feel the X7 was not powerful enough, this is not the type of feedback we would expect for the X7.
We do strive to provide great service and would like to make this right. Please contact us directly by email on service@sebo.co.uk or phone in on 01494 465533 so we can investigate this immediately.
Best Regards
Team SEBO
Fantastic customer service from SEBO
Fantastic customer service from SEBO. Emmanuel was incredibly helpful, patient, and knowledgeable, taking the time to explain everything clearly and answer all my questions.
Thanks to his advice, I ordered the E3 Premium (Pastel Blue), which is arriving today, and I feel very confident it’s the right choice. Great support from start to finish — really reassuring and a pleasure to deal with. Highly recommended.
21. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to provide this feedback and for recognising Emmanuel’s fantastic service.
Emmanuel is an experienced team member with outstanding knowledge on our vacuum cleaner range, and I know he loves to share this with our customers.
The whole team provide great support to new customers on helping them to make the right decision and customers who may need support with their existing machine. Your kind comments are very much appreciated, and we would like to welcome you to the SEBO family!
Best Regards
Team SEBO
Great guarantee experience
We are on our third Sebo vacuum machine. The first two performed immaculately year on year (the second gifted to our son after over 10 years and it's still going strong). Our newest model - a E 3 premium boost - developed a fault after two years. One phone call and the machine was collected the next day and returned repaired and fully functioning 5 days later. Impressive!
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for the review regarding your SEBO vacuum cleaners. It is always lovely to hear from customers who are passing their SEBO vacuums down the generations, we do hear of this quite often and it is always a pleasure to be told this. The service department will read the review with great pleasure to know that they have excelled with the level of service delivered to you.
Best Regards
Team SEBO
Really disappointed
Really disappointed. Purchased an air belt E in June 2023. It's not used everyday, only used for domestic use. Store it in a cupboard under the stairs. When I came to use it again I noticed a pile of small black pieces on the floor. Upon further inspection I noticed there was a hole in the material bumper and the foam bumper underneath has a large hole in it where It has disintegrated (that explains the black pile of pieces on the floor!). Rang Sebo and sent pictures as advised. I was accused of mishandling the machine, asked if it was used in a professional capacity. Apparently they have never heard of this happening before. They can collect for inspection but if it is deemed that it's due to my handling (what do you use a vacuum for other than vacuuming?) then I'll be charged. Apparently the material bumper and foam bumper can be replaced but they want to charge me £39 for each part! If I'd know the vacuum was surrounded by foam I'd have thought twice about buying it.
6. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to provide your feedback. We are sorry to read of your disappointment with the issue that you are having with your SEBO E1 vacuum cleaner. We would recommend you go back to our customer support team. Pictures would have been requested to try and identify the problem you were having. If customer service has advised you that they have not seen this before it would be advisable to contact them and to arrange a collection for the inspection. If this is identified as a manufacturing fault the whole repair and part replacements would be free of charge, as your machine is still within the 5-year manufacturer’s warranty.
We do have set procedures in regard to arranging collections for all warranty repairs. This is to ensure we treat all our customers equally.
Our phone lines are open Monday – Friday 8.30am – 4.00pm.
Best Regards
Team SEBO
At last a machine I can rely on.
I think I have bought every make of hoover through the years and sadly all ended up in the bin after developing faults. None lasted 3 to 4 years, some when I tried to get them fixed was going to be so expensive I didn't bother. So researched and found Sebo a name I had never heard of. Reviews looked good yes the price was up at the Dyson, Shark level but I had bought them before. My machine came a lovely pale pink, a bit different but looked good. Suction was good weight was okay for someone with arthritis. Bag was easy to change and blockages due more to my fault than the machines were easily fixed without tools. Five years down the line it started making a noise so okay was still in warranty. Phoned Sebo up said I was sure it was the motor, the lady I spoke to thought otherwise so she asked me to do 2 things ie remove end cover of brush and brush put machine on and yep no noise. 2 days later new end piece and new roller at no charge arrived 8n the post. My lovely machine is back in order and I hope to have it for many many more years. Thanks Sebo.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for your wonderful review! We're thrilled you love your SEBO and will be sure to share your kind words with our team.
Gail will be pleased to know that she has helped to resolve your issue. If there is anything else we can do for you, please don’t hesitate to let us know. The team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. We put a lot of effort into ensuring our products are made to last and provide value, so your feedback really makes our day!
Best Regards
Team SEBO
Customer Service
I phoned Sebo a month or so ago looking for a new vacuum cleaner. I was particularly looking for an upright but could not decide which was the better one to purchase. I spoke to Debs who was very helpful. She talked me through the differences for an X7 which helped immensely.
I did a little bit more research myself for pricing and decided to order an X7 Pastel Blue as it was such a good offer.
Excellent Customer Service from start to finish. Would not hesitate in recommending to friends.
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for your wonderful review! SEBO UK is a family-run business, and we take pride in the service and support we provide to our customers. It gives us great pleasure to see that Debs has excelled with the level of support delivered to you. We look forward to assisting you and your friends in the future!
Best Regards
Team SEBO
Sebo are a quality brand with amazing aftercare!
Sebo are a quality brand and their customer service and aftercare are number one. I have have purchased two vacuum cleaners in fifteen years: D1 and K1 comfort. I only purchased the second cleaner for ease of use on a top floor, however, the D1 continues to clean as it did on day, it is testament to the quality and durability of the brand. I wouldnt hesitate to purchase this cleaner again
(if I had to, the years are passing by now and they seems to last forever) and highly recommend to other.
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
We're very grateful for your review, especially the positive comments about the quality and the durability of your SEBO vacuum cleaners. SEBO is proud of its reputation for providing excellent quality machines, so it gives us great pleasure to read that we have excelled with our products and the level of service delivered to you!!
Best Regards
Team SEBO
Exceptional service.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Your support means a lot to us. Thank you for being a part of our SEBO Family.
Best Regards
Team SEBO
vacuum cleaner is very good (I bought…
vacuum cleaner is very good (I bought airbelt e1), one thing that stands out with this company is repairability, they offer so many replacement parts in case something goes wrong so you don't have to buy new vacuums. Big thumbs up :). Had the vacuum for over a year now, no issues there.
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for your review. We love getting feedback about our Products and our Service. The E1 is a great, practical, lightweight machine. We have many machines on the market, and we try our best to help customers with repairs and suggestions on how to keep the old machines running.
Please do get in touch should you require any further assistance in the future.
Best Regards
Team SEBO
SEBO Service - Emmanuel 5*
SEBO Service - 5 Stars ⭐⭐⭐⭐⭐
Emmanuel at the SEBO Service Desk provided exceptional customer service that's rare today. When my vacuum needed repair, he patiently diagnosed the issue and helped me fix it instead of pushing for a new purchase. His expertise and genuine care have made me a SEBO customer for life. Highly recommend both the products and their outstanding after-sales support!
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thanks for your 5-star review! It is great to hear about the excellent service and support Emmanuel provided to you. We certainly appreciate you recommending us, and we hope you'll continue to share your positive experience with others. We welcome you to the SEBO for Life Club!
Best Regards
Team SEBO
Almost unmanageable
I spoke with customer service before buying the Sebo. I needed a powerful vacuum as I have Newfoundland dogs, for those who don’t know they are large(70kg) and hairy. I was advised that the D4 was best for my needs. It’s very heavy, my wife cannot use it but I mainly do the cleaning. It flips over very easily and the hose only rotates in one direction so kinks repeatedly. I regret spending hundreds of pounds on this. I had Miele before this and I’d advise if you need a good manageable cleaner for pets look carefully before Sebo.
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to leave a review. We are sorry to hear you are finding the SEBO D4 Premium unsuitable for your needs. The D4 is one of our top-of-the-range cylinders. This machine has an extra-long cable and a large capacity bag, along with its robust exterior and powerful performance, which make it a well-loved addition to the household.
The D4 comes with an electric powerhead that offers variable height adjustment, this allows you to vacuum carpets and hard floors on the optimum setting. The powerful motor makes it exceptionally good at picking up pet hair, therefore an ideal choice for customers looking for a thorough clean in a busy home.
I am sorry you feel you were advised incorrectly before making the purchase. We would welcome an opportunity to discuss this with you. Please email - service@sebo.co.uk or call our team on 01494 465533 at your convenience. Lines are open Monday – Friday
8.30 am – 4.00 pm.
Best Regards
Team SEBO
Excellent service
Excellent service! Emmanuel was really helpful resolving an issue with a broken part.
7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to leave such a positive review about Emmanuel's help resolving an issue. We have passed the review on to the customer service and support team.
We look forward to assisting you again in the future.
Best Regards
Team SEBO
Brilliant service
My 14 year old Sebo Vacuum Cleaner started to make a whistling noise. Rang Sebo to ask if there was a repair agent in my area. Debs advised me that there were small things to try before needing a professional repair and that I would be contacted by someone from that Department. Babs rang back almost immediately and her advice was spot on. The purchase of a new seal has solved the problem. Brilliant service
18. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for your review. Your kind words are a great testament to the hard work and dedication we invest in each job. The team takes great pride in the quality of their service, and I am sure Debs and Babs will be pleased to hear that they have helped you keep your old vacuum going for a bit longer!
Best regards
Team SEBO
The lady in the customer services who…
The lady in the customer services who drove me on to write the review, because her customer service was so unpleasant it really made me feel like loyalty means nothing.
31. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
We do appreciate you taking the time to leave a review, however, we are sorry you had an unpleasant experience. Unfortunately, we cannot find you on our system. Could you please contact the customer service manager to discuss this matter.
Best Regards
Team SEBO
My sebo is excellent for picking up…
My sebo is excellent for picking up everything on carpets and floors .. that’s if you can lift it - or manoeuvre it.. it is so so heavy - l can’t use it at all, neither can anyone else in the house, except my husband - he seems to have the strength to push it. Would never buy another one .
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you for taking the time to leave a review, however we are sorry to hear you are having an issue with your SEBO. We recommend you phone and discuss the matter with our customer support team. They can try doing some checks with you whilst you are on the phone with your machine.
We look forward to helping you with this matter. Our phone lines are open between 8.30am – 4.00pm Monday – Friday.
Best Regards
Team SEBO
Sebo - Merlin Centre
Visited Sebo at the Merlin Centre in High Wycombe on the 10/01/2025 as my hoover needed a repair. Emmanuel was professional, friendly and very knowledgeable, advised us what had caused the fault and also his recommendations to solve the issue. Hoover is now working and I am a very happy Sebo customer once again, Emmanuel is an asset to your company
10. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä SEBO (UK) Ltd
Thank you so much for your feedback! It makes our day to hear about how pleased you were with the service you received from Emmanuel. We have passed your review to our team and look forward to seeing you at our Head Office again.
Best Regards
Team SEBO
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