SEA'SONS Arvostelua 

Do not shop here. The items may be exciting but they conduct business unfairly and customer service is a joke. I reported SEA’SONS to Citizens Advice Consumer Service, who in turn advised me to report my experience to HMRC and the UKICC too.

They operate by DAP (Delivered At Place), meaning the buyer is responsible for the unloading of goods (import VAT, customs charge etc). At no point in the checkout process is this made clear to the customer, so I had an £55.04 customs charge sprung on me by Royal Mail, not the ‘Free Delivery’ you are led to believe. Customs charges can be expected post-brexit, but the lack of transparency on the SEA’SONS website is a misconduct.

Note about EU imports to UK:
For goods up to £135, sellers should charge and collect VAT at the point of sale on behalf of HMRC.
For goods exceeding £135, sellers do not deal with VAT, and import charges are collected at the point of import (it becomes the customers responsibility).

My goods did not exceed £135.00 GBP so, according to UK regulations, it should have been exempt from customs charges altogether. I asked how much they declared the goods to be but I was ignored. There is also a lack on information about their VAT calculation in the invoice. They avoided dealing with HMRC, so take from that information what you will…

I was very clear about all of this with them in hope to resolve the issue together (getting an authority involved is long-winded for everyone). But every time I emailed, they ignored what I said, missed the point and failed to reply to any of my direct questions. They just said ‘we cannot reimburse that’. I highlighted the incorrect customs charge they incurred, but they did not respond. Either they don't understand or are not prepared to deal with it.

I also asked multiple times to be connected with a manager, someone who understands, or even someone who seems to care, and was ignored every time. The only time the agent, Gijs, stopped their robotic replies, they claimed to be relaying what their manager told them to say. After ten emails back and forth, none of my queries have been responded to and all I’ve received is ‘have a nice day’.

As far as I’m aware, they are not concerned with operating their online shop correctly in the UK. The customer service is awful - lack of empathy, lack of understanding, lack of response, the agent doesn’t listen to what you say and anyone significant in the company is impossible to reach.

I’ve returned the items so will expect a full refund, but I don’t trust them so have preemptively flagged it with PayPal.

All in all, it is a disappointing experience and a waste of time, money and energy. I personally sense something slimy around the VAT/import issue, seeing as they were so avoidant of my enquiries, and the customer service is either incapable or unwilling to engage with the customer. My advice is to keep a paper trail and don’t let an idiotic company ruin your day.

SCAM - Be Aware

poor quality clothes. color very different from the photos. the color change is a joke. I advise against ordering. Don't trust Instagram ads.

I vestiti non cambiano colore come mostrano nei video. (Palesemente falsificati) La qualità è mediocre e il colore sembra sporco e macchiato.

Non ordinate. Le recensioni che sono pubblicate credo siano false.

È una truffa.

Hele toffe zwembroek. Na een duik in een binnenzwembad heeft de zwembroek een hele andere kleur gekregen en verandert hij helemaal niet meer van kleur bij temperatuurverschillen. Daar zijn de broeken toch net iets te duur voor.

Die Badehose ist fleckig - wenn trocken, und ändert nicht die Farbe - wenn nass. Ein kompletter Reinfall.

Hello team from warm Rhodes!
I'm writing to you while I'm wearing the shorts of your product, and I'm admiting that I haven't had shorts with better quality so far, and I'm greatefull for your existance!
Thank you so much for making such products, I hope so you will continue your work in the same direction, and I also believe that I'm not gonna stop only with one product of yours!
Thank you once again and see you next order!
Bye,
Stefan

Most awful purchase and refund experience. I got the shorts which were too small and returned them tracked to Amsterdam. Yes cost me £££. Then nothing. No refund, no messages of receipt. So I whatsapped them and got very slow delayed replies and excuses. They asked for the tracking info which I sent then..ghosted me. No replies to my messages nothing. Had to go via my payment method to claw back my refund. Disgraceful.

The best swim short I ever owned by faaaaar!!! even better quality than some luxurious brands I've bought in the past. Shipping was super fast and customer service was amazing as they were able to change the shipping address to France as I was travelling there to visit my family.
I'm definitely buying the other colours!!

Der Bikini ist einfach ein Traum. Die Größe ist perfekt, er sieht toll aus und fühlt sich gut auf der Haut an. Ich werde mir bald noch einen bestellen.

Leuke bikini en zwembroek. Werkt leuk die verschillende kleuren.

Very good quality swim shorts! Tested a lot the lasts years, but these are by far the most comfortable. Shipping was also fast. Would recommend!

Super mooie zwembroeken, van goede kwaliteit. Blij mee, zitten nog is lekker.

I bought one of the swimshorts, and I thought it had never arrived, so I contacted them and they told me they would send me a new one at no extra cost! After the days passed, I realized the previous swimshort DID arrive, but the mailman put it inside the mailbox! I didn't know the package could fit in it, and also thought they would contact me or ring the doorbell, but I also had many days without opening my mailbox because I didn't have the key at that moment. I was embarrassed because I got another one so I contacted them again to pay for it or to send the extra one back, but they told me I could keep it! The customer service replied back very fast and they were very kind, so really 5 out of 5. Regarding the short, I haven't worn them yet but I tested them by pouring water on them and yes, they changed their color! I recommend Sea'Sons completely.

Lovely top once washed and the weird fishy smell had gone.
Very cool colour changing which my 12 year old son loves as do all of his mates!
Had some trouble with the stitching in the neckline but customer services eventually resolved.

After a month, my order was never delivered.

Great improvement since last year.
I made an order last year and it was not a great experience but this year there were always available sizes, products arrived here fast and size exchange was super fast and easy; I even received the right size back before having sent the wrong one without having to pay twice.
Thank you ! :)

I order a swimwear a few weeks ago and now it says that the parcel doesn't exist. I really hope they solve the problem soon otherwise I will proceed to demand them.

I haven't seen any other ecommerce company for a long time in Europe that doesn't offer free returns, and more over makes returns so complicated! Never buy from here, better order from Zalando or any other marketplace

J’ai effectué une commande sur le site en rentrant mon adresse à saint Barthélémy. Le site ne livrant pas la bas, je me rend compte que la commande a basculé sur mon ancienne adresse en France. J’ai directement envoyé un mail en demandant d’annuler ma commande et en expliquant l’erreur. Je tombe sur quelqu’un qui tourne autour du pot dans les mails, qui me propose d’envoyer ma commande à ma nouvelle adresse en sachant que le site ne livre pas là bas. Ma commande a quand même été expédié à la mauvaise adresse, et l’on m’explique que je ne serais pas remboursée. J’ai commandé le 22 avril et ai demandé d’annuler la commande à la seconde d’après, nous sommes le 1er mai et aucun effort n’a été fait du côté du service client.
Tout ceci pour une commande a 140€
GROSSE ARNAQUE

Everything is good they actually write your name on a card when they send it to you. You know that they are very good with costumers