Searchpointuk Arvostelua 

110
TrustScore 1/5 tähteä

1,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Complete Scam artist. Call you saying ''they've been managing your google account'' (Basically then read you public google details back to you on the phone to make it seem like they know your informat... Näytä lisää

Saanut 1/5 tähteä

Wish had seen this site before agreeing to anything!! Naively agreed to this but on further consultation decided not to go ahead. No money had passed hands but have been informed that we made a bus... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

As some one who has previously worked for this company, I advise you to continue to ignore their calls. You can do what the business provides yourself COMPLETELY FREE! No point asking them to remove y... Näytä lisää

Saanut 1/5 tähteä

Following a cold call my boss took out a contract with this company. Paid the fee and then unable to send alterations. Several phone calls which resulted in 4 different email addresses all returned... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Online-markkinointitoimisto

Erilaisten ulkoisten lähteiden tuottama tieto

Want to increase your online exposure to customers? Search Point UK is a digital marketing agency that specialises in the creation and management of Google My Business listings based in Leeds, West Yorkshire.


Yhteystiedot

1,2

Huono

TrustScore 1/5 tähteä

110 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 50 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,2

Kaikki arvostelut

(110)

2 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

DO NOT AGREE TO ANYTHING

DO NOT AGREE TO ANYTHING. EVEN OVER THE PHONE. Absolute scammers. Whoever the owner/director of this company, they know their stuff, that I will say. You're basically tying people into a service, that is free. When you ask for evidence that they've done the "service" they claim to provide, they have no back up. You scammed my mother, who has worked her hardest to start a business from the ground up and there's people like these a-holes, who try and make money for nothing. I will do everything to stop this company.

UPDATE. This scam is huge! So many "changes" on your records. From directors, shareholders, the addresses, company names, no accounts are ever given because you get caught and "strike off" then start again under a different name. You're good! Won't last forever though.

4. marraskuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Stacey,

Firstly may I apologise that your experience with our business has led you to use such language in our review. Our operation has been audited by both trading standards and a compliance officer affiliated with Google. We operate a strict internal quality checking process to ensure that agreements are made PRIOR to work being carried out or invoices being raised. As you are not a customer of ours we are unable to source your records, so please contact us at your earliest convenience so that we can discuss your concerns and investigate any issues that may have occurred.

Saanut 1/5 tähteä

If I could have put no stars I would…

If I could have put no stars I would have. Absolute bullies and had to resort to putting the phone down just to get the irritating voice of Jake off the telephone. It is no wonder that people sign up because I am sure he just likes the sound of his own voice and goes on and on and on! Could not back up where the statistics came from and when challenged, produced some feeble excuse. We do not need fleecing companies such as this, we have managed for long enough without!

30. lokakuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

As you have not provided a name or any details we are unable to address the issues you have raised in your review. Our sales teams are real people, who are employed and trained to do a job, therefore we will not respond to personal attacks on their character as this is distasteful. Should you have any issues with our service that you wish to discuss with us, please do contact us so that we can resolve your concerns.

Many Thanks,

Saanut 1/5 tähteä

Utterly despicable 'company' that uses…

Utterly despicable 'company' that uses pressure selling and bully tactics to try and extort money from you claiming that there are 1000's of people finding your business thanks to the imaginary hard work from them. They don't like to be questioned when you ask what program they are using to analyse all the data compiled that comes up with their fictional figures they spoof and say they will email the details over once payment has been made. Ha! Yeah....right. I did not come down the Lagan in a bubble.

They told me if the page was deleted that it would have a huge detrimental impact on the business.....so let me get this straight....a company that's been in business for 40+ years is at risk by not paying £200 to have a few reviews online? He went a bit quiet at this point.

I called his bluff, told him to delete the page. He then got irate and insisted we had to pay. I said we were not paying and I had read the TrustPilot reviews.

I said 'delete the page, we are not paying'. I then hung up.

26. elokuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Francesca,

After searching our system to try and find your details we are unable to confirm your customer account details – please do get in touch so we can verify you as a customer of ours. We hold electronic recordings for training purposes, so once verified we can investigate your claims in more detail. Finally, whilst we appreciate your feedback on our service, there are many customers who do not possess the knowledge or experience to confidently navigate Googles platforms and it is those customers who benefit from our service and the increased views and interaction this can bring to their business. We look forward to hearing from you.

Saanut 1/5 tähteä

SCAM

SCAM: Formerly known as Map Point UK, do a Google search for this company using the word scam. These people do nothing but claim your free Google My Business listing then charge you £250 each year for doing nothing. Its a telemarketing operation operating from Leeds. DO NOT LET THEM OWN YOUR BUSINESS LISTING DO NOT GIVE THEM ANY CODES. THEY ARE NOT GOOGLE. GAUNT, Stephanie Louise is the sole director yet is listed as a PA on linked in. DO NOT TRUST THEY WILL FLEECE YOU.

25. elokuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Chris,

Unfortunately there may have been some confusion as we do not operate as Map Point UK and are not affiliated with this business name. A brief review of our website will indeed confirm that we are NOT Google, we are an independent company offering management of a Google product. Our services are desirable to customers who cannot access these products themselves, we currently work with over 5,000 customers who benefit from the service we offer annually. It is distasteful to discuss individuals details on this public platform, however if you would like to contact us directly we are happy to clarify our business name and the structure of it’s senior management. We look forward to hearing from you.

Search Point UK.

Saanut 1/5 tähteä

DO NOT TAKE NO FOR AN ANSWER!!

I keep getting contacted by them asking me to sign up telling me how many customers I will miss out on if I don't, they will not take no for an answer and do not listen when you ask them to stop, they just keep going through the speech sheet in front of them. They always start with we forgot to de-list your 30 day free trial and how found that you have had x number of views for your address and phone number. I have asked them to take me off their call list but they will not.

21. elokuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Steve,

We have checked our system and can see that a request to remove your details from our system was actioned when received on August 20th 2020. We wish you every success in the future.

Search Point UK

Saanut 1/5 tähteä

Avoid at all costs

Avoid at all costs, no cooling off period. This rule needs to be changed.
Horrible dishonourable scum. Do not agree to anything with them. Just cost me £120.

I wasn’t given the terms and conditions in writing, only over the phone. You use these rules about no cooling off periods to your advantage. Which is sharp practice at best!
A decent honourable company would have cancelled the contract, or had a small cancellation fee.
Your just another pressure phone sales company. Disgusting.

14. elokuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

We are unable to comment on the specifics of your account, however you received a copy of our terms and conditions when you agreed to a trial of our service. In order for us to have raised an invoice and made an agreement to carry out services on your behalf, a number of internal quality checks have been met and passed on the call you had with our teams. Please contact us directly should you wish us to carry out a full investigation, however, in line with the Sales of Goods and Services Act 1982, cooling off periods do not apply to business to business contracts. We would therefore advise that you check terms and conditions thoroughly when you engage with a new business moving forward.

Saanut 1/5 tähteä

Searchpoint parasites!!

Just had them contact me saying that my Google business registration wasn't correct. I had actually done it a couple of weeks ago which I told the woman, she ignored that, kept asking questions, I did not agree to anything as I refuse to pay for advertising. I wait to see what happens.
Hang up on them instantly!!

28. heinäkuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

We apologise if there has been a delay in us updating our records. We wish you every success with managing your Google my Business listing.

Best Regards,

Saanut 1/5 tähteä

Absolute parasites

Absolute parasites whom use cold calling, misleading and hard sales tactics to try and con you out of your money. They outright lie to you in order to get that commision they all want.

24. heinäkuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello David,

Having checked through our database we cannot source you as a customer or employee. The information you have provided is factually not correct, therefore please do call us directly so we can get this matter resolved.

Thank you

Saanut 1/5 tähteä

Appalling customer service, bullying tactics

SearchPointUK contacted my husband regarding Google my Business. My husband was confused who he was talking to and agreed to a service that wasn't required. We haven't even been fully advised what we are meant to be paying for. I have since googled online and Google my Business is a free service so what are they providing which is any different? We contacted SearchPointUK within 7 days to explain the situation, however they advised they were unable to cancel the agreement as we agreed. We didn't sign any contract, however they have a recorded telephone conversation which proves my husband did agree to the service. However, you can tell from the telephone call he was in the middle of a job and didn't have time to talk. The lady was very insistent and he just wanted to get them off the phone as he was trying to fix a vehicle.
I emailed them and explained again we didn't require the service, again they basically said tough, we had to keep the service! Unfortunately, as you know there is no cooling off period with contracts business to business. We didn't even see the contract and haven't signed anything. They keep re-iterating that the telephone recording is proof and we need to pay.
Initially, the payment was £80 plus VAT. We ignored future telephone calls as were so upset with their customer service.
5 months later, they have now written to us demanding payment and we have now incurred a further £40 debt charge so they are requesting £136. They have advised if we don't comply it could result in court proceedings.
We are a small business who have recently suffered like many others due to Covid 19. I know this is not a huge amount of money, but for me it is now principle.I have also looked online and the reviews for this company are appalling. I cannot believe they are able to continue trading. ‘Which’ have had numerous complaints and the trust Pilot reviews are also very negative. It is very clear that many small business have suffered like me, I am determined to stand my ground and not pay.

14. heinäkuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Mrs Whiteley,

We have looked in to our records and can see that you agreed to go ahead on the 3rd February 2020, we can understand the struggle businesses have had due to COVID-19, however our accounts department attempted to speak with you to resolve the account both before and after our Covid shutdown from March to July of 2020. If you would like to contact us about the issues you have faced then we will happily speak with you and come to a resolution.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

Horrific experience with undesirable…

Horrific experience with undesirable characters. Has anybody ever been to court with these people i very much doubt it but if you have please post. They are threatening me now for a year's subscription which i am refusing to pay because its all a big scam.

13. heinäkuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

The service we offer is for a 12 month management of a Google product. All calls here at Search Point UK are checked by our QC department and don’t pass unless they are 100% satisfactory to the framework we use, which has been audited and signed off by Trading Standards. We have also searched our database however we are unable to find your details, if you would like to get in touch with us and speak about this matter further then we would be happy to help you.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

Can I give less than one star?!!

I've had no end of trouble with these. Had the 30 day free trial, then paid for a year by cheque. I had a pushy saleswoman on the phone who talked me into a second year, but on reflection I changed my mind - still within my initial years contract with them. I emailed to say I wasn't going to go ahead the next day and they said because I agreed I'd have to pay £210 anyway. They say I haven't emailed them -even though I have and I have copies, they call several times per month usually at least once a week. It may or may not be a legitimate company but customer satisfaction is at an all time low in my regard. It's absolutely NOT WORTH getting involved with them. Don't even take the free trial!

17. kesäkuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Mr Hodgins,

We have looked into our system and can see you have been with our company for 2 years the first year beginning on the 17th April 2019 at a discounted price and then the following year also at a discounted price. In the 2 years you have been with us we have made changes to your Google My Business Listing and kept you updated with how the listing had been performing. During our conversations with you, in which you agreed to continue with the management you put in place with us, there has been no mention of the emails you state you send cancelling our services. We take the care of our customers seriously, so please give us a call so we can investigate your account fully.

Thank you

Saanut 1/5 tähteä

Despicable Company

I have no idea how i got involved in this, nor how this aggressive company is still in business. I made sure i cancelled after the '30 day free trial' otherwise they were going to charge me £250.

I have in writing that i cancelled but yet i have received a second call today from a very pushy salesman who continued to talk over me when i said to take the page down. They have kept my page up after the 30 day free trial even though i cancelled. He wouldn't take no for an answer and eventually i put the phone down on him. The first call was exactly the same.

If you receive a call from Search Point UK, i advise that you do not give any of your information to them. Put the phone down on them and block them. They will not stop at nothing to keep harassing you. It does not matter what you say to these people they will never give in.

2. maaliskuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Louise,

If you would like to review our website you will be able to see the customer journey we have in place – this explains when we call you and why we are calling. Your record of events does not match with the process we have internally so please do contact us directly if you would like us to investigate this matter further.

Many Thanks.

Saanut 1/5 tähteä

waste of time

They do not stop calling even after telling them numerous times we do not want their service. They charge you for something that is FREE. Stay away!

23. tammikuuta 2020
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Yasmin.

To explain further, Google My Business Listing is free to do but what we offer is a professional management service and this is what our customers pay for. If you wish to take a look at our website we mention on here that you can set up a Google My Business Listing for free and even instruct on how to do so. If you would like to get in touch with us and supply some further details then we would be more than happy to investigate your account further.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

I have no idea how i got involved in…

I have no idea how i got involved in this company who ring my business time and time again telling me to keep me high up on google i need to pay the fee of £298.80, Every day I'm having calls asking me to do a card payment over the phone, Anyone else had bad calls from this company.

15. syyskuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Pamela,

We can see from our records that you have in fact been a customer of ours for the past 4 years. We are also able to see from our previous calls with yourself that you have advised us each time of the changes you needed on your listing as well as agreeing to continue for each 12 month period. Should you wish to speak with us further on any of the issues you raise, please do get in touch. May we also advise that you obtain the details of anyone who calls you demanding a card payment as this is NOT our practice and may require police investigation?

Thank you.

Saanut 1/5 tähteä

Scammers

Scammers, cold callers, private number they use, never take my number off their database. How is this legal? It isn't.

9. syyskuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Geoff,

We can confirm that our outbound calls come from our 0113 number as we are based in Leeds. We have been internally audited by representatives from Google as well as trading standards and are happy to advise none of our practices are illegal. Unfortunately we are unable to find your details on our database but if you would like to call us or provide us with some further details then we would be more than happy to speak with you.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

We got sucked into the free trial and…

We got sucked into the free trial and agreed to sign up until our bank card was declined 3 times when we went to pay which was odd, we then get a recorded phone message from our bank to say suspected fraudulent activity on our account, this was when we realised we wanted nothing to do with them, they hassled us for 6 months for payment and threatened to add interest but we held fast and refused to pay, we have heard nothing for a while but half expect them to ring soon as our year is nearly up, they are a terrible company and not sure how they can still be in business, Avoid them like the plague and don’t get into conversation with them, they use numerous different phone numbers to ring you from so we just block them, my advice STEER CLEAR, if you do pay them to get rid of them you are in fact agreeing to their terms of business, your only defence against them is not to pay a penny, also please be aware that conversations are recorded including your bank details and your security code on the back of your card which legally they shouldn’t do, they sent us a recording of our payment and anybody could have got hold of our details, we have since cancelled that card, at the end of the day the phone calls may be annoying but paying them will make it much worse, just hang up

24. heinäkuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Belinda,

We have looked into our data base and we can see that your husband entered into a verbal agreement with ourselves on the 2nd August 2018, all of our calls go through a quality check to make sure they are compliant with the relevant legislation. Our internal telephony systems are also legislatively compliant and do not record any details relating to payments. The reason we will have been ringing you would have been to come to a resolution for the monies owed, however our accounts department will work with you to come to a mutually acceptable resolution. If you would like to discuss anything further then please do not hesitate to contact us and we would be more than happy to help.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

Do not speak to this company

Do not speak to this company. A member of staff was tricked into agreeing to take their service on a free trail and we ended up being harassed for payment. The conversation had been recorded and was apparently a valid verbal contract although the member of staff had no authority to bind the business, nor did she understand that she was making a contract. We paid £160 for nothing other than to avoid further hassle.

12. heinäkuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

We are unable to find any information about yourself on our database. Here at Search Point UK, we have a quality control department who listens to all of our calls, any calls that do not comply with our strict standards would not have been passed through our quality control department. We always confirm that the person we are speaking with is authorised to confirm bookings and payments on behalf of the business. Our Accounts department are happy to discuss any concerns you have. If you wish to contact us or supply us with some further information so we are able to find you on our database.

Many Thanks, Search Point UK

Saanut 1/5 tähteä

Terrible cold calling company very persistent

Will not stop harassing me for money I don’t owe

6. heinäkuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello,

We are unable to find any information about yourself on our database. It would appear there has been a misunderstanding if the information supplied in your brief review is correct. Please contact us directly to discuss your concerns so that we can rectify this promptly.

Many Thanks.

Saanut 1/5 tähteä

Harassing Repeated Unsolicited Calls

I have asked them over a dozen times to remove me from their cold-call list. But they call using withheld numbers at least once a fortnight (and have done for the last 6 months).

I have confirmed with Google that the "free" solution they are offering (which is far from free after it automatically rolls over from the trial period) is something my business is not not eligible for , and even if it was, it doesn't work for our business model.

They use withheld numbers for a reason. Avoid !!

14. kesäkuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Sean,

We have checked our system and were unable to find your details. In relation to points mentioned in your review, you are correct, Google My Business is free to set up, this is highlighted on our website where we instruct people on how they can set a listing up themselves. We offer a comprehensive management of the Google My Business listing for our customers. If you would like to discuss the services we offer further please get in touch.

Many Thanks,
Search Point UK

Saanut 1/5 tähteä

Horrendous Harassing company

Horrendous Harassing company. Ring me on a weekly basis. I’ve asked to be removed from their marketing list dozens of times. LEAVE ME ALONE.

11. kesäkuuta 2019
Oma-aloitteinen arvostelu
Searchpointuk-logo

Vastaus yritykseltä Searchpointuk

Hello Jon,

We have checked our system and were unable to find your details. If you could please supply us with some further information then we will be able to look into the calls you have been receiving. If you would like to discuss this please get in contact with us and we will happily help you.

Many Thanks,
Search Point UK

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