SCRT® Arvostelua 

one of my fav independent clothing companies - never had a bad experience proper great service

They’re sick company, quality clothes and rapid delivery

They are very helpfull!
I ordered trouser and had to return them to get a different size, but with the help of their support the return was a piece of cake!

I’ve ordered from SCRT several times now- their pieces are so unique and incredibly high quality. For a gal like me who loves freaky movies and a good cap, nothing compares! Customer service is always fantastic and shipping is so fast that sometimes the dispatch email actually makes me jump. Thank you SCRT, you’ve got a lifelong customer in me!

Ordered a few pieces online but wasn't sure of size so I checked the size guide - everything fit perfectly! The package was delivered quickly even though it was Christmas rush (easy to follow the tracking online) and I am super impressed with the quality and construction - particularly the knits and prints.

I've bought a couple of things from SCRT in the past few months without any issues whatsoever. Love the product, love the way it comes packaged etc. etc. And when not too long ago I did have a (very minor) problem with an order I'd made, not only were they super quick to respond, they were also incredibly generous and thorough in how they dealt with the problem!

Very poor experience from start to finish.

My order took more than 21 days to arrive, with no tracking information provided at any point. I contacted support several times in this period asking where my package was, but received no clear or helpful response.

When the item finally arrived, it did not fit, so I attempted to return it within the legal 14-day period. My return was rejected even though I acted well within my consumer rights of 14 days return.

The only “reason” seems to be that they state discounted product can’t be returned, this is also against the law. And as I used a welcome discount code provided to you on the website when purchasing. That is not a valid legal reason to deny a return. A discount or promotion does not remove the statutory right of withdrawal, unless the item is personalised or otherwise legally exempt, which this was not.

Refusing returns in this situation is against EU/UK consumer law. If SCRT does not comply with the law and allow a proper return, I will report this to the relevant consumer protection authorities.

Overall, this has been a very disappointing experience: extremely slow delivery, no tracking, poor communication, and a refusal to respect basic consumer rights. Such disregard for established consumer rights reflects poor and frankly shameful business practices.

I would strongly advise others to think twice before ordering.

Super vêtements, super qualité et concept trop cool. Et une équipe ultra efficace et à l’écoute. Je recommande à fond !

World class customer service. So Quick to sort things out and make sure that everything is OK. By the way, the cap I bought was great !

Received on time and no fuss with the order
Would use the company again

Merchandise always arrives quickly and is excellent quality. Well worth supporting this lovely business for film fans of more unusual titles

Great customer support. Thank you to Summer!

Great product, excellent service! Love the brand and look forward to buying more items.

Very high quality products, the hoodie and trousers I've bought have quickly become some of my favourites, just feel quality and are very comfy and well-made. Also, very fast shipping and secure, stylish packaging

I had problem with my order and thought it would be lost because it was stuck in the Custom clearence process.
Summer knew the situation and told me that it can take up to a working week.
So i was more chilled about the situation.
Today one day later my Order finished the custom clearence process and everything was fine

So very good experience and more kinder custom service

Size guidance support

I was unsure of the sizing due to the size guide measurements, but after contacting customer service they were able to give a bespoke recommendation.

Summer was really helpful,

Thanks!

I made a mistake in my order, but they handled it immediately. I'll order it next time! With love from Japan. Thank you, Tom.

Really great! Summer was a huge help and answered so quickly!

I made a mistake with my address on my order so had issues with receiving my product - spoke with Summer and she was incredibly helpful with very fast responses and thanks to her I will be able to get stuff on time!!