I absolutely love Scratch and Patch to be honest. I never expected to make a claim for my pet, but something unexpected happened and that was beyond my control. Scratch and Patch turned out to be a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Näytä lisää
Yritys on vastannut
unfortunately a complete scheister company. i put in a claim (very modest) for £100 for diet food for my dog. the policy schedule they sent me stated we would cover £100 for diet food. they then ar... Näytä lisää
Yritys on vastannut
good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Scratch & Patch
Yrityksen kirjoittama
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Yhteystiedot
124 City Road, EC1V 2NX, London, Yhdistynyt kuningaskunta
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick turnaround on the claim and well…
Quick turnaround on the claim and well communicated throughout.
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Joe,
Thanks for taking the time to leave a review about your recent claims experience. While we’re sorry to hear you needed to make a claim, we’re really pleased to know everything was handled quickly and clearly, and we wish your furry friend a speedy recovery.
It’s great to know we were able to be there for you when you needed us most.
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up.great value
23. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Tracey,
Welcome onboard, it’s great to have you with us and part of our ever growing Scratch & Patch Family 🐾
We’re really pleased to hear you found the process easy and user-friendly, and that you were able to get the right cover in place for your furry friend at a great price that suits your needs.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Vastaus yritykseltä Scratch & Patch
Hi Diane,
Welcome to the family!
Thanks for coming on board with us — it’s great to have you with us. We’re really pleased to hear you found everything easy to use and that our cover options offered good value, helping you find the right cover for you and your furry friend.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful,explained everything all…
Very helpful,explained everything all the way through the process
22. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Rosemary,
Thanks for taking the time to leave a review — we really appreciate it. It’s great to hear that everything was explained clearly and that you felt supported throughout the process.
If you ever need anything further, you can always reach us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Thank you Scratch & Patch
I have to say that every single person I spoke to have been amazing especially Simon who has been so kind I had to make a claim there was some technicalities but Scratch & Patch honoured my claim I am overwhelmed by there kindness I will be highly recommending them it’s hard to find now days an honest honourable company thank you
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Michele,
Thank you so much for taking the time to leave such a thoughtful review — it really means a great deal to us.
We’re pleased that the team, and Simon in particular, were able to support you and work through the technicalities to reach a fair outcome. Some situations aren’t always straightforward, so your patience and understanding throughout were genuinely appreciated.
Your kind words and recommendation mean a lot to us, and feedback like this really does reinforce the values we strive to uphold.
I’ll be sure to pass on your kind words to the team. We always aim to go above and beyond for our customers, because we fully understand the worry and stress that can come with our furry friends — especially when situations arise unexpectedly and when support is needed most.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful and reasonable price you…
Very helpful and reasonable price you covered every thing I need. Thank you Ray Harms
18. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Ray,
Welcome to the family!
Thank you for taking the time to leave a review. We’re really pleased to hear you found the cover helpful and good value, and that it’s meeting everything you need for your pet.
You can be sure that if you ever do need our services, we’ll give you the full 5★ experience for you and your furry friend.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Prompt assessment and payment
Prompt assessment and payment, no arguing over small points and they paid more than I had claimed for after they reviewed our dogs history. I didn't expect to feel so positive after a pet insurance claim. So much that I've come on here to provide a review.
5. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Gareth,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We review every claim on its own merits to make sure anything related to the incident is assessed fairly in line with the policy, so it’s great to hear this was clear in your experience.
We know pet insurance claims can be stressful, and there’s often uncertainty about how the claims process will feel when you actually need it. That’s why, as pet lovers ourselves, we put our heart and soul into making sure both our customers and their furry friends are in safe, capable hands when it matters most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick and easy claims procedure
Quick and easy claims procedure. Prompt payment
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Warren,
Thank you for taking the time to leave a review. We’re really pleased to hear you found the claims process quick and easy, and that payment was made promptly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent service
Excellent service. Claim was super smooth and fast
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Mohit,
Thank you for taking the time to leave a review. We’re really pleased to hear your claim was handled smoothly and quickly, we hope your furry friend is on their way to making a speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A really pleasant company to deal with
A really pleasant company to deal with. Efficient and caring. Wouldn’t go with any other insurance company now for our dogs.
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Jacqs,
Thank you for your kind words — it really means a lot to the team. We’re so pleased you found us efficient and caring, and we hope your review helps other pet owners feel confident putting their trust in Scratch & Patch to look after their furry family members too.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Great customer service
Great customer service. Easy process to follow. Fast payment
15. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Anna,
Thank you so much for taking the time to leave us a review.
It’s great to hear that our trusted customer service team were able to support you when reviewing your cover, making sure you had the right protection in place for you and your furry friend. Its great to know that everything was easy to follow and handled quickly for you.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Such good value and so easy to insure 2…
Such good value and so easy to insure 2 dogs
18. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi There,
Welcome to the family!
Thank you for taking the time to leave us a 5* review — we’re really pleased to hear you found it easy to insure both of your dogs and that the cover felt like good value.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Taking out the insurance was straight…
Taking out the insurance was straight forward beyond that at present I can't comment
14. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Pauline,
Welcome to the family!
Thank you so much for taking the time to leave us a review — we’re really glad to hear that taking out your policy was straightforward.
If you ever need to make a claim or reach out to us in the future, we’ll be right here and will do everything we can to deliver the 5★ service we always aim for. Hopefully, when that time comes, we’ll be able to earn that extra star and show you exactly how we put you and your furry friend at the heart of everything we do when you need it the most. ⭐🙂
If you ever have any questions in the meantime, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A straight forward website. Clear and easy to use. Policy documentation provided on line very quickly.
An easy and simple process.
13. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re pleased to hear you found the website straightforward and the process clear and easy, with your policy documents available quickly online.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Vastaus yritykseltä Scratch & Patch
Hi C Pulsford,
Welcome to the family!
Thank you for your lovely review! We’re so pleased to hear you found everything fast, simple, and great value for money.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Came up good on the comparison search
12. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Tracy,
Thank you for your review — we’re pleased to hear we came up well in your comparison search.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A dream
Was dreading sorting the claim out, as mum just passed with cancer , dad has got cancer then my dog got cancer , I don’t have the mindset to claim or sort .
I didn’t do a thing , scratch and patch did it all
X
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Simone,
Thank you for trusting us with something so personal. We’re truly sorry to hear what you’ve been going through — it sounds like an incredibly difficult time, and our thoughts are with you and your family. We’re really glad we were able to take the pressure off and handle the claim for you when everything felt overwhelming.
Please know we’re here if you need anything at all, now or in the future. If you ever want to get in touch, you can do so via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Knowledgeable staff who were able to…
Knowledgeable staff who were able to answers questions and not just read from a script
12. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Shelly,
Thank you for taking the time to leave your feedback. We’re really glad to hear our team were able to answer your questions properly and talk things through with you, rather than just reading from a script. We make sure our team are well trained on the cover we offer so they can provide clear, helpful guidance when you need it, and so you can fully understand the options available and feel confident you’ve chosen what’s most suitable for your needs — and, of course, for your furry friend.
If you ever need anything further, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Scratch & Patch were amazing throughout…
Scratch & Patch were amazing throughout the whole procedure, before and after my dogs visit to the vets. They paid out promptly too, considering it was over the Christmas/new year period. I would definitely recommend! A* service
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Scratch & Patch
Hi Claire,
Thank you so much for your lovely review. We’re really pleased to hear that you felt supported both before and after your dog’s visit to the vets, especially during the Christmas and New Year period when we know worries can feel even more stressful. It’s great to know everything was handled promptly and smoothly for you.
Your recommendation really means a lot to us, and we’re so pleased we could be there for you when it mattered. If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
I found the website easy to navigate…
I found the website easy to navigate quick and easy
8. tammikuuta 2026
Vastaus yritykseltä Scratch & Patch
Hi Helen,
Thank you for your lovely feedback — we’re really pleased to hear you found the website quick and easy to use. Making things simple and straightforward is exactly what we aim for.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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