Hi Sharon,
I'm sorry to hear how frustrated you are, and I understand the disappointment of having a booking changed. As you can see from our other reviews, we pride ourselves on providing the best possible experience for our guests, and this situation is not reflective of the service we deliver.
After a series of mechanical issues with the van, we made the difficult decision to retire it rather than risk it letting customers down mid-trip. We contacted Richard over 10 weeks before the original booking date to let him know, processed a full refund, offered an alternative van from our own fleet at a discounted rate with a free portable toilet included, and stacked that discount on top of an existing discount already on the booking.
We remained in contact throughout and answered all of Richard's questions about the alternative van promptly. I'm sorry if the overall experience still felt lacking, that certainly wasn't our intention.
I genuinely hope you find a setup that works and get to enjoy the NC500 this year.
Campbell