Schools Plus Arvostelua 287

Thanks for your reply. The complaint/feedback is/was about the attitude of the person. Also, we are a group of friends who hire courts so stating a "club of 15 members" doesn't relate our complaints. We have multiple groups playing on different days so the count of players is way more than 60.
To reiterate, we do abide by rules however cannot put up with authoritarian, impolite behaviour. Hope you get the point and let us know what the plan is to correct it. Thank you.

All the positive feedback we have had in the last few years got hit by the rude, arrogant behaviour of 'area manager' in the last few days. He definitely needs a refresher training to instill the missing core characteristics of dealing with customers - be it talking to the customer, asking something of us or making a statement. I am part of the group which plays badminton at Ark Pioneer Academy, Barnet and am sorry to state that the unprofessional behaviour is surely making us feel unwelcome.

If you want to get into arguments for no reason , welcome to sports facilities at ark.

We as a group play badminton on Sunday morning. We always try to abide by the rules and regulations of School Plus but unfortunately the rude, insensitive and inconsiderate behaviour of Area Manager was unacceptable. He behaved very badly with us when we tried to clarify certain things regarding the parking. He was behaving as if it was his private property. This is just a very bad experience and I hope the School Plus take appropriate actions with regards to the same. We are looking into escalating this further. If need be we might go legal.
On 29th Sept we had come for our 9:30 am badminton session. Even though there were parking slots available, some of our players were not allowed inside to park stating that "No parking space"
After our session we had gone to the Area Manager to clarify the parking issues. He started dictating not clarifying. He was just keeping on speaking but when it was our turn to speak he was not allowing us to speak, in fact he started saying things like he can stop us from coming in or he can tell us to vacate whenever required.
His attitude was totally unacceptable. As some of our effected people wrote, if there was 0 rating I would have given that instead of 1 rating.
Updated on 17th Oct:-
I think the reply is standard and posted for everyone. If you carefully look at my review, the first 2 para of your reply doesn't concern my or our Badminton session. If you have noted my review, the first thing I mentioned that "We always try to abide by the rules and regulations of School Plus" so please don't try to give a standard reply meant for other club as a reply to my review.
I will be looking forward to know what actions have been taken.
Updated on 18th Oct:-
Please refer the review, you will get the details of when we play, where we play(in the title of the review) and what time we play. We are not a club but a group of players who booked the court.
What other detail do you want?

We - group of friends have been hiring badminton courts at Ark Pioneer Academy, Barnet thru School Plus. But last we had a really bad experience - mainly due to their area manager maintaining the site on that day. He was too rude to us and lacked total respect for his customers and threatened to throw us off the site for discussing parking spaces with him. Instead of discussing with us, he was like ‘listen to me or get out’ - I am the Boss here. Poor training of site staff. Thinking of moving away from School Plus.

Have been dealing with them for 3 years,Some great people in past but recently their New Area Manager(Ark Academy Barnet) has been bringing bad name to them .I have never seen a service business where someone talks to their customer in a rude ,arrogant manner indicating that "You will have to listen to me ,but I am not here to listen to you "I am Area Manager ,I can change rules arbitrarily ,I can talk over you ,I can shout ,I can threaten you
I will be really surprised if he has undergone any induction or onboarding ,because his actions doesn't demonstrate any of the customer experience or self identity values
Initially I thought it is just me ,but bumped into parents from football facility and they also had similar issues of really poor behaviour ,rude and loud responses and when challenged then a simple reaction to run away indicating 'Complain to any one ,I don't care "
School plus ,please take a note ,it can seriously damage your reputation.

I have been associated with Schoolplus for the past three years and have always had a positive experience until now. Unfortunately, I must bring to your attention an issue with the current area manager at Ark Pioneering Barnet.

I have observed that his manner of speaking to people at the venue is far from professional. To be frank, his rudeness and lack of respect are unacceptable. This type of behavior is not conducive to a positive working relationship and could potentially damage Schoolplus's reputation at the Ark Pioneering Academy.

If his behavior persists, I fear it may negatively impact your business with Schools. I sincerely hope this issue can be addressed before it escalates further.

Ark school look after us very well especially agniesszka

Great guys from Putney!!! 5 ⭐⭐⭐⭐⭐
Provide great service, always very helpful, always come to the rescue, show all support, help with all equipment. Very polite!!! Even offered my cuppa tea!!! That's all we need, someone care and supportive. Massive Thx, especially to Agnieszka and Kamil, and Barry from LSA Ark Putney RG.

We at FruitsOfTheFuture Tuition Club are extremely pleased with our experience using the Sarah Bonnell School venue, managed by SchoolPlus. The process of booking the venue was seamless and efficient, thanks to the support provided by Dwight and Sumed.

From the very start, they made us feel welcome and addressed any questions or concerns we had in setting up our tuition sessions. Their professionalism and attention to detail ensured that everything ran smoothly, allowing us to focus on providing the best learning environment for our students.

A huge thank you to Dwight and Sumed for their ongoing assistance and making this experience hassle-free. We highly recommend SchoolPlus for any venue needs.

— FruitsOfTheFuture Tuition Club

At PMI, we have a slightly complex booking and in the past it’s always been difficult to find an on-site team who are prepared to offer the flexibility and professionalism that we require. Finally, after ten years of trying, we now have Rebecca and Lakshan, who not only meet us with a smile every session but always go above and beyond to ensure our session runs smoothly and most importantly always communicate with us in the build up to any booking.

I booked School2 for an event, and unfortunately, it didn’t go as smoothly as I hoped.

First off, parking was a nightmare. Our event had over 200 guests, but the car park could only hold about 30 cars. To make matters worse, there were other events happening at the school that we weren’t informed about, leaving the car park half full when we arrived. This was really frustrating as we didn’t have time to make other arrangements and our guests had to pay to park elsewhere.

The venue itself lacked air conditioning, which made the hall quite hot and uncomfortable in the evening. And if that wasn’t enough, the toilet paper ran out during the event. When I asked the staff to restock, they told me they didn’t have access to any more and couldn’t open the tissue boxes to get to what was stuck inside. They claimed they didn’t work for the school directly and didn’t have access to their supplies, which was just absurd. The other toilets they offered were far away from the hall.

To add to the frustration, we were confined to only the hall and weren’t allowed to use the open area just outside with lots of tables and chairs, even though it was empty. Jay, the manager, approached me with his laptop and said the space was chargeable and we could use the area if we paid extra on the spot. This felt really pushy, and it was clear they were just trying to squeeze more money out of us.

There were also several logistical issues in the run-up to the event. Jay called me two weeks before to go over the details and asked if I can come in to meet with him. I explained that I had hosted an event there in 2019, but he said the rules had changed since then and that it was important to avoid any surprises. While I appreciated his thoroughness, I wish these changes had been made clear when we first booked. It was frustrating to learn that we couldn’t set up a tent outside without paying extra as the outdoor area was now also chargeable, couldn’t use the school kitchen because of “cross-contamination,” and that we couldn’t park in the playground due to “health and safety” reasons. All things we were allowed to do before.

He was very strict. For instance, I asked for 300 chairs and 30 tables, but he said there were only 200 in the hall and took me to classrooms to find more tell me that we had to return everything exactly as we found it. He even suggested taking photos to ensure nothing was moved, which felt a bit much.

On the day of the event, we were told we couldn’t set up until the exact start time of our booking unless we paid for additional hours. Again he came to me with his laptop asking if I wanted to book the hall to set up in it earlier. Trying to squeeze more money out of me. It was empty and no one was using it so I don’t see why we would have to pay. They are soo money hungry. He did allow us a 30-minute window as a ‘gesture of goodwill’ for setup, which was appreciated, but it wasn’t nearly enough time and stressful for us. As for the toilet paper situation, Jay eventually bought some from a nearby shop, but it wasn’t enough, I asked him to buy more and he said it came out of his own pocket, which, while thoughtful, wasn’t a real solution.

One of my guests needed a private space to breastfeed, and while Jay did open a classroom for her, he later asked us to leave when a few others joined her to have a chat in the room stating we had broken his trust and he didn’t let her use the room again. This meant she ended up having to breastfeed in her car, which was far from ideal.

Towards the end of the night, they stormed in and said that our booking time was almost up and that we’d be charged extra if we didn’t vacate on time. He also told us that our cleaning wasn’t sufficient and that we needed to mop the floors and hoover, which was a first for me at any event venue.

We also had to eat our food because he didn’t let us use chafing fuel to heat our food saying no open planes aloud. It was literally just a little candle under the dish to keep it warm. He then threatened us saying the fire alarm might go off saying he would evacuate everyone.

Overall, the experience felt overly restrictive and not worth the hassle. I wouldn’t book another event here unless they made some serious changes to their policies.

The lady at reception who I believe if I am correct her name was Jade. She made us feel very welcome from the start and made sure I knew if there was anything I needed I could go straight to her to have it resolved. Because of the great customer service I received through her I will be sure to be returning to my sessions at Cola-I.

We have booked twice now in consecutive weeks and I can really say Shahila has been a great help every single time. Very friendly and always has a smile on her face!

The staff at St James are all amazing. Jack always has a smile on his face and is very friendly.

We have had an amazing experience with Agnieszka and the team. They are kind, helpful and have really gone out of there way to ensure things are running smoothly. Agnieszka has great attention to detail and always puts in an extra effort to find a solution. No request is too much trouble. We can not thank them all enough!

The experience was great, was taking my child to football to the Ballam Wood site and the staff handling the grounds were very greeting and polite. The member of staff was Mohammed and he was really conversational

Anthony, Egon and the team have been amazing in so many ways. From the set up every Sunday and Wednesday's. They constantly go the extra mile, they're friendly helpful and accommodating. Although I've put this month, the great service has been consistent for years.

Matt at balaam wood is fab always polite and helpful nothings every a prob when girls are at dance

Thanks to Muhammad from Customer Service, we have received a full refund for a booking that we had to cancel due to unforeseen circumstances. The cancellation would normally have attracted no refund due to the time required in the cancellation policy, but as frequent users of HAKA Bromley, Muhammad was kind enough to listen to us and give us a concession.

It would be remiss of me to not mention the excellent service we have also received from Mark & Paul over the last 4+ years. They are ALWAYS on hand to help when the need arises.

Thank you once again Muhammad, Mark & Paul for your excellent customer service.

Muhammad was very helpful answering the phone and responsive in emails. Thank YOU!