Scent Decant Arvostelua 572

Package arrived late but not to the fault of the company. Two decants were shattered and the bottles smelled of a mix between Amour Amour and BSpears Circus. Took a picture, emailed the company, I had immediate feedback and confirmation of shipment for replacements at no charge. Great company and very satisfied with quality of intact samples

Great customer service. I've ordered many times and have been very satisfied. They corrected a mistake in an order with no problem.

I have Ordered several beautiful Fragrances from Scent Decant and I have been extremely pleased with them. The Shipping is fast and the Customer Service is Amazing. I have only had one issue since Ordering with them. They resolved it immediately, to my satisfaction and very quickly! I will always be a Customer and if you’re looking to try a Scent before paying the full/high price for it, I Highly recommend Scent Decant. You can’t go wrong!

Love the idea of being able to try out scents before investing in even a small bottle of a luxury fragrance. My order shipped and arrived promptly, and when I had an issue with the nozzle on one of the spray bottles their customer service was AMAZING and immediately shipped me a replacement. Would 100% recommend to others.

The scents smell fantastic and the customer service is amazing. I had a small problem with my order and they were so helpful and fixed it immediately! Will definitely be ordering from them again.

I absolutely love scent decant. My order got lost in transit. I thought that I was never going to receive my package. I contacted them and within 3 messages they sent my order all over again

I would suggest getting the insurance on the orders. It was my first time ordering and about half broke in transit. BUT their customer service team was on it and redelivered the broken vials at no charge. Amazing samples, and wonderful customer care!

I absolutely love this company. The perfume is out of this world and such great deals all of the time there's not one specific perfume that you may have on your mind that you won't be able to try!!
It's so good. I canceled Scentbird

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Affordable fragrances are hide to find but thanks to Scent Decant I now have the ability to test any scent I'm interested in without breaking the bank. The ability to get a 1ml sample for >$5 is revolutionary in a market where the cheapest samples in Ulta are $30+. The scents themselves are on point and not one off clones as I have the real bottle and Scent Decants to compare too. All in all very satisfied with my first purchase and have another one in as a write this.

I'm really happy with my experience with Scent Decant. One of my perfume samples arrived half full, but when I told them about it, they sent a new one right away. No questions asked!
I want to give them credit for making things right. I don't blame them for the mistake, and I appreciate their honesty. It's clear they care about their clients.
Their customer service is top-notch. I'll definitely keep buying from them. Highly recommend!

What a great find! The prices were fair and they had a wide selection to choose from. I initially had a problem with two of the samples I ordered so I followed up with customer service. They helped me try to problem-solve and when that didn't work, they promptly shipped out replacements at no extra cost. It was amazing customer service!

I love what I ordered, but am especially pleased with how I was treated. Scent Decant went out of their way to make sure I was a satisfied customer after a postal service mishap. They re-sent my order due to no failure on their part. Excellent customer service!

If you order decants they will be expeditious. If you order retail they will put you on the back burner until you complain. Then they will ask you if you want your money reimbursed. Obviously they make more profit off of the decants. It's an egregious business practice imo. Id bet they cash they keep hostage from the pending retail purchases is in an account, accumulating interest. I contacted them and this was the first reply We're sorry for the delay as we're waiting on the stock to arrive. Sometimes full size bottles can take longer to ship because sometimes we don't have the retail boxed version in stock, as we've used them all for decants. When the order ships you will receive a confirmation :). The second reply asked if I wanted my money back. It's laughable at best.

Great customer service. I had an order go to a previous address that didn't I realize was registered. I sent an email and they promptly sent a new order to the correct address.

I had a problem with a sample and Scent Decant was very accommodating. They shipped out a replacement! I love the idea that the initial expense to sample a fragrance is minimal prior to diving into a full luxury scent.

I placed an order over three weeks ago for a full size bottle of perfume. It was apparently not in stock so I just sent another email regarding order status. So far I'm thoroughly unimpressed and will be moving to do a charge back if I don't get a satisfactory response. Do better.

Great customer service, quick shipping, and quality fragrances.

Horrible company, stay away!!!! Opened package and vial of so call J'adore poured out in my lap and on my couch. I was upset about losing the entire vial, but EVEN MORE upset because as a user of J'adore, that WAS NOT J'ADORE. The second scent was just as bad. Now I'm stuck with this HORRIBLE smell on my couch. I have to take a shower it stinks so bad.

Yeah this place is a scam. Lol. I ordered three samples polo Ralph Lauren, Mont Blanc, and Dior; they all not only smell exactly the same, they smell like shit.

Sounds like they’re writing their own 5-Star ratings, to hear it from other one-star reviews. With how horrible my order is, I cannot imagine this is a legitimate company.

This is a great way to sample high end perfumes when you're not ready to commit to a full bottle and you get scent overload at the perfume counter. Shipping takes a few days, but it arrives well packaged. I had one shipment damaged in transit and they responded to my email within two hours and immediately sent me a new product free of charge. I was really impressed with this service.