Products arrived as described - fragrances seem totally authentic. Order was placed Thursday 6/11, shipped Saturday 6/13, arrived Tuesday 6/16 - very prompt. I received emails at every juncture lettin... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had put the wrong adress and was worried that it wasn’t going to be delivered correctly and that I had just made an expensive mistake. This problem was quickly resolved and I am happy to say that... Näytä lisää
So, I ordered some sample sized colognes from ScentDecant so I can try to find a higher end cologne that compliments my natural baseline body scent. The sample size themselves are perfect for this.... Näytä lisää
Fast shipping and mindfully packaged. I ordered a sample of Hermes Un Jardin Sur Le Nil. I’m a big fan of Egyptian-inspired fragrances, and this one might be my new favorite. It’s a clean yet woody un... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
SCENT DECANT is an affordable and fun way to sample high-end new designer fragrances. Once you find your favorites, you can then purchase them in larger sizes. Sample vials start at just $0.99 and we carry perfume and cologne samples in over 1000 fragrances.
Yhteystiedot
17281 Eastman, 92614, Irvine, Yhdysvallat
- help@scentdecant.com
- scentdecant.com
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 8 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
My order was lost in the mail and scent…
My order was lost in the mail and scent decant was amazing. Date of the time to figure out what happened and we’re able to send me over an identical package!
Service
Great service. Fixed few issues relating to scent orders. Limited options in premium category.
Appreciation
I appreciate the care and concern shown to me as well as the quick delivery of these fabulous scents. I appreciate the staff and management for their dedication and commitment to excellence.
Great customer service
Great customer service, great product.
Prices could be a little lower.
Could do better on stock.
Perfect smell, great customer service.
The scent is strong but not too strong, enough to get a couple of compliments already! Will be buying more when this one is done.
I was very happy with the buying…
I was very happy with the buying experience and the products I received. One of the vials was damaged during shipping and I contacted Scent Decant. They immediately made it right! I would highly recommend and had a very good experience!
Sample Leaked
I received my sample, but half of it had leaked out of the vial. I emailed customer service at Scent Decant, and someone promptly replied that they will send me another sample for free. Great customer service! And promptly delivery, too.
It was only great because if the customer service
It was only great because if the customer service reps. I ordered some samples that usps damaged in the mail. Scent Decant customer service quickly responded to my email and sent another package at no cost. The little things mean the most :)
Shipped to wrong address
I didn't realize that my old address was on my order until it didn't show up. When I started researching, I realized it was my fault for not catching it. I emailed customer service on the off chance something could be done. They reshipped my order at no charge to me!! I can't review the item, but I can definitely give customer service top scores!
Nice to try new perfumes, poor customer service and bottling
Scent Decant is a great way to try new perfumes and colognes. The company has a great selection and shipping is usually within a week or two. Negatives are many. First, many of the sample bottles leak. They arrive leaking, and they evaporate very quickly because of the bad seals. Also, if there's any site-wide discount they do NOT honor coupons or earned loyalty codes (points earned on orders and friends ordering with your customer share code). In other words, their loyalty program is worthless because there's always some small discount going on. I've never had a coupon work. I've also exchanged emails with customer service who didn't realize they even had a loyalty referral program. When I screenshot it to them I get crickets in response. So my experience with customer support was very poor... Summary: perfumes to try at a decent price is cool, but the company handles business poorly
Excellent Overall Experience!
Excellent customer service, quick issue resolution of a busted sprayer (replaced at no cost!). Scents are legit! Highly recommended method to test scents before you spend $$$ on a big bottle.
A product was damaged in the mail
A product was damaged in the mail. Customer service responded to my email shockingly quickly and offered to ship another product. By far, that was the fastest and easiest interaction I’ve had with any customer service in a long time, possibly ever. I’ll definitely sing their praises and continue to be a customer of theirs for the foreseeable future.
Company was really great
Company was really great, when I needed service (due to an error made by myself) they responded timely and kindly, pretty much all you could ask. Would recommend this company!
good service
They gave us discounts and 2 free giftcards also they gave us thank you letters and good prices
Top notch customer service
Top notch customer service! There was an issue with my very first order. I contacted the company and they responded quickly. After explaining my situation they went above and beyond to make it right! This is the type of customer care that one finds lacking at most places, but not here. They known a happy customer is a customer retained. Not only will I be making more purchases in the future I will encourage my friends too as well!
Sent smell very good got mine but they…
Sent smell very good got mine but they leaked out i emailed them about it and they are sending me more thanks will buy again
I had purchased a few colognes from…
I had purchased a few colognes from them and in one of the orders I put the wrong address on and they end up shipping it to my house without extra charge and they were very responsive and they always have great products, I highly recommend them!
Great place to get top quality…
Great place to get top quality cologne/perfume. If you have any issues with your product all you have to do is explain your your problem and it’s taken care of right away! I would recommend anyone to them
Very helpful customer service
I ordered a full bottle of Michael Kors - Sexy Ruby.
Very easy to navigate the website. I enjoyed the descriptions of the fragrances. Found pricing to be reasonable and even found a coupon code. I ordered 4/23/25 and product had not been shipped by 5/5/25. I wrote customer service for an update and they were very kind and timely in their reply. Not realizing a full bottle may take longer to receive by company and the ship out. I was satisfied with that answer. On 5/7/25 it shipped and received on 5/12/25. The box was very well packaged and protected. I appreciate the company and willingness to communicate back and forth. Very satisfied.
I had an issues with my samples
I had an issues with my samples not spraying, followed instructions from the company but to no avail. The company is now sending the samples again and I am hoping that all will be fine. I appreciate that even though my order were for samples only that they took the time to try and fix the issues and that they are sending the new samples again.
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