Scent Decant Arvostelua 572

My order was lost or stolen. Spoke to a customer service representative via email and they handled it quickly and promptly. Reissued the missing scent with no Hassell Thank you so much....

The company charges shipping. My charge was $4.99. When it was delivered the postage they charged me was insufficient. I had to pay an extra $6.00 to get the package. I complained to Scent Decant and they refunded me $3.99 the amount I paid for the perfume but not the $6.00 I had to pay extra for the overage on the postage. I won’t use this company again. The perfume was fine, but I don’t like their shipping fraud.

Great service. Authentic fragrance and packaged perfectly to prevent damage. I will use them again.

I love Scent Decant. They provide the best service ever. I try to smell things in a store, but it becomes so overwhelming with all the scents at once. It is nice to be able to read what notes are available and decide if I want to try something for just a couple of bucks! I also found out I love a specific scent, so I am always buying a travel spray bottle of it. The customer service is also 5 star.

i got sent the wrong sample but all i had to do was to ask and send proof and they sent it to me no charge

Scent Decant offers a great way to sample before you buy. I wanted to try Christian Dior's Diorella and Diorama but nobody around me stocks them. Online only. Luckily Scent Decant could help me. They shipped asap all the way to me in New Zealand for a realistic price. Shipping was a week which was good. Seamless process. Thank you from NZ.

Great selection of fragrances! I love that their 1 ml sample is a small sprayer and not a vial! That's a major plus. I had a leaky sample on my second order and I contacted customer service who immediately rectified the issue. This is a great website to order samples if you are experimenting with scent or for an avid scent lover who likes to smell everything, like myslef! Keep it up Scent decant! I've got more orders coming....

Great selection of samples. Fast delivery. Customer service was excellent. There was an issue where half my shipment did not arrive, however the company promptly corrected this error.

I was having issues with receiving mail at my address the parcel was returned to them before I could intercept them and give an updated address it was reshipped and then lost in shipping they went ahead and sent a new sample free of charge to my updated address very happy with the way they handled the situation will definitely be doing business with them again.

Had a lil mix up with my address contacted customer service and just like that issue was taking care of but the delivery time is quick with a great variety of some of the best scents this will definitely be my new spot

There was a mixup with my mailing address that resulted in a lost order. Customer service handled it seamlessly in a friendly professional matter. I love that I can try designer fragrances with little investment involved. I also like purchasing travel sizes that pack in much less space and I don't have to pack glass bottles. My husband has liked experimenting with men's fragrances and has found one he likes that he would not have tried if he had to purchase a big bottle. Their products are authentic and I would recommend ordering from this company.

The potency and freshness of the product were perfect. Some samples I’ve bought elsewhere are stale, old, and seem watered down, but not these. I also like the variety of sizes and prices available—an excellent way to sample and experiment without denting your wallet.

So my first order leaked and spoiled the whole order. When I reached out to ScentDecant about the the damages they immediately reached out and made it right. For this reason alone, I'll be a repeat customer. Would recommend.

Good purchase experience. The decants are well packaged in shipment. Had 1 vial leak but the customer support was great and they sent a replacement promptly. Prices of decants are very good.

I ordered a few perfume samples from Scent Decant and was genuinely impressed by the experience. Two of the vials arrived damaged, but they immediately resent the affected samples at no additional cost. The order was well packaged, with the vials tucked into a cute black pouch inside a bubble wrap envelope, and everything was just as expected. I am grateful for their excellent customer care. Their prices are very reasonable, and the overall experience exceeded my expectations. I truly appreciate their professionalism and generosity, and I look forward to ordering from them again.

I bought 4 small vials with intent to buy a a big bottle of the one I liked. When the vials arrived, two came broken and emptied. I contacted customer support and they are sending me replacements. When a company takes care of their customers, they are rewarded with business. Thanks Scent Decant!

One of my favorite services! Excellent presentation of product and impeccable customer service! Quick, efficient, and personable! Lost package was replaced in days…love the niche, Scent Decant is on point🤌

My order was showing delivered at my mailbox but unfortunately the mailman put it in the wrong box. I emailed to let them know and they sent me a new order no questions asked. Totally did not expect that at all. This was my 2nd time ordering from them and I will continue coming back. Excellent product and better customer service.

Scent Decant is absolutely awesome!!! Customer service is amazing. They ship quickly and answer questions promptly. The products are authentic and the prices are very good. The small samples are packaged and labeled well. I am so happy I found them online. This is my go-to for perfume samples because of the pricing, speed of processing orders, and customer service. They went above and beyond to help me when a package went missing in the mail (something that was definitely not their fault). Great website!!!

Quantity and quality is very accurate the sense are right on point and they deliver faithfully every month and the prices never change I am a guarantee customer faithfully every month thank you Scentbird