Scent Decant Arvostelua 572

Scent box has been absolutely amazing to work with! One of my scents got lost and they did a resend asap and have been great to communicate with!

Customer service responded quickly and a real person resolved my issues. Thanks again! Love these scents!

So apon stumbling on this website, I often shop for frangrance every now and then. I saw this company had some high end, popular, common, and basic frangrances,as well sample sizes. I decided to purchase a few samplers (Mancera tabacco)(Mercedes Land,Air) to have an Idea of what the real deal is all about or maybe perhaps purchase something similar to that given scent. When I had purchase, it had taken a while to get my order out. I decided to give it time. It was then the blizzard had taken place where my order was unfortunately never delivered. I haded to reach out to the team serval time. So after almost a month of my order not beling delivered, (I believe the carrier was the one responsible). I reach out to the team about the third time, where they had reissue my order. It had finally arrived. So best believe Scent decent is totally reliable.

Scent Decant is an amazing. I had an issue with something g I bought and they replaced it fast and easy. Been shopping with them for a year now.

I've been a longtime Microperfumes customer but they didn't have a certain perfume I was looking for. I decided to check out Scent Decant and I was not disappointed! They had the one I was looking for, and also a different, new inventory. What sets SD apart is the cool mini spray bottles the sample vials come in! Most places, they are the bottles with these infuriating lids you have to wrestle with to get them open. Not SD! Adorable little 1ml spray bottles. So much easier. I really want to give props to customer service, though. They respond to emails fast. And make sure you spring the extra $1 for shipping insurance (only $1!!!). My first package was either misdelivered or stolen, but SD made it right without a hassle. I am hoping they restock on my favorites soon. But 10/10 great experience!!!

Had some trouble with the postal service, not sure where the package went...They were pretty kind and offered to resend the whole order to a different address for free. Pretty cool.
Samples are also really good. Did spill in the package for one or two which was kinda inconvenient. Thanks!

I ordered a scent that I thought I would never smell again! I’m so happy that I was able to find it, it is Clean Classic Cool Cotton . I decided to do a search for it, and it came on Scent Decant and I am thankful! The price was very fair and the shipping was incredibly fast!

Customer service is great! I had an issue with my order, received the wrong item. I reached out to customer service and they were quick to respond and get my order corrected. Thank you!

I had an order that I didn't receive so I contacted them right away. Within an hour I had a new invoice and they shipped it promptly. Customer service was absolutely amazing! I will for sure be using Scent Decant again! Wonderful company!

I had received a broken bottle of cologne and scentbox made it right. They are replacing, it no questions asked. I really appreciate scentbox taking care of things so quickly. Thank you scentbox,

This company has been amazing. I've been with them for 3 years and no complaints. Recently I got a sprayer and it didn't work and they sent out a replacement right away as no questions asked.

I have ordered from ScentDecant 5x now and am very, very pleased with the product and service. It takes a little time for them to process the order, but it always arrives! They provide tracking, and it is always packaged in a great, heavy-duty bubble mailer. I have also ordered from the product's "scent house" in the U.K. (their pricing and customer service are not great, given the exorbitant prices), so I am sticking with ScentDecant!!

I’ve always had great experiences with Scent Decant. They offer high-quality products at very reasonable prices, and their shipping is fast. I had an issue where my delivery was mistakenly sent back, but their customer service was excellent. They responded quickly to my request and immediately sent out a replacement order. Great prices, great service, and very reliable. I will definitely order from them again.

Customer service is great! Responds quickly and took care of us!! The product was as expected!!

My order apparently went to the incorrect address for one reason or another. I e mailed the company reference this issue and the problem was promptly corrected and resent to the correct address at no additional cost to me.

They replaced a broken decant for me. Good communication through email.

The first time I ordered I it got here in 2 weeks but I only again a month ago and I think I got scammed cuz it been a month and still nothing I paid around 50$ so it’s a big risk if your gonna get scammed or not so yeah and order is still not here.

I HAVE BEEN WAITING ON MY PERFUME SINCE JANUARY 2 IS WHEN IT WAS SUPPOSED TO BE DELIVERED REACH OUT TO THE ON THE 12TH STILL NOING THEN THEY SAID THEY WOULD RESEND ANOTHER IT'S NOW THE 23RD OF JANUARY AND STILL NOTHING I HAVE BEEN EMAILING THEM WANTING TO KNOWCTHE THE TRACKING NUMBER WOULD NO RESPONSE THIS IS BAD BUSINESS AT THIS POINT THEY CAN GIVE ME A REFUND I DON'T EVEN WANT IT ANYMORE MY NEED TO REPORT THEM TO THE BBB DO NOT BUY FROM THEM

Always fast shipping & what a great way to test out a scent before committing!! If you need customer service they get back to you right away!

I placed an order (forgetting to add my promo code). I tried to go back and find the purchase. However, I never received a confirmation email from them. Assuming that that order didn't go through, I went back to the web page and put the same order through, with the promo code (that says it's strictly for a first-time customers only).. with that being said, the promo code went through. Indicating that it was the first purchase I was making from the site. Then I get my credit card information where it says that I was charged twice. I tried to contact customer service to either cancel the first order or to at least put promo code for the entire purchase.... I got no response, just an email saying "thanks for your purchase".. not good customer service at all. I'll be reviewing you guys across all platforms. And I'll be disputing the charge with my credit card company