I ordered a dress from Sauths from UK and it arrived in approx 10 days with some courier updates. I ordered a size up as was the only dress left and had it taken in by about an inch and a half, alt... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I’ve been shopping from Sauths for a number of years. I love all the pieces I’ve purchased. Great quality and excellent service. I’ve contacted Elena a number of times and always received quick respon... Näytä lisää
Yritys on vastannut
Never heard back about return /exchange… dishonest. Love 2 of the items but size and color way off on dress. Can not get anyone by phone. Very sad customer service doesn’t care if I sm happy with purc... Näytä lisää
Yritys on vastannut
I bought two pairs of Kim linen trousers last summer. Usually I am a 12 - the L size fits loose style and the M fits just right, but not close fit which is good. Recently I needed to repair my black l... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Sauths style is a mixture of elegant simplicity, comfortable living and timeless design that will outlive fleeting trends and suit almost every season. Inspired by travel and nature, Sauths combines natural aesthetics and earthy tones that reflects consistently throughout our collections. Product assortment consists of clothing, bedding, dining and other complementary pieces designed to make homes more beautiful everywhere. Designs are based on Sauths own voice as well as the unique inspirations found from various overseas trips. We create a series of natural and elegant styles which together result in timeless collections where natural materials and everyday comfort are in focus.
Yhteystiedot
3,7
Keskitasoinen
90 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product
I am very pleased with my purchase of linen trousers. The material is very good quality and the fit is perfect for me. I will definitely buy from Sauths again.
1. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Thank you so much, Elizabeth, for your kind review!
I'm glad to hear you are pleased with your new trousers.
We will be happy to see you again with us soon ♥
Best wishes,
Laura
Quality, Style, Great Value and Service
My intention when purchasing from Sauths was to invest in good quality linen dresses to wear on trips to the Caribbean and at home in Canada. I wanted pieces that would last, be comfy and in classic styling that will stand the test of time. My first purchase was the Carmen dress in black. I absolutely love the quality of the linen, the fit and the workmanship. I have since reordered the Carmen dress in beige - can't wait til it arrives. As well, I purchased the Vernanza dress in navy - timeless and ageless styling - very well made! What made purchasing these dresses an easy decision, is the customer service I received from ELENA. She helped me with sizing between styles, colouring, restocking etc - very responsive! Even with the additional expense of duty you are receiving a quality product at a very reasonable cost.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Judy,
Thank you for your glowing review! We're delighted to hear you love our Carmen and Vernaza dresses. It's fantastic that our linen quality, fit, and craftsmanship meet your expectations.
We appreciate your kind words about customer service and are thrilled to have you as a repeat customer. Your satisfaction is our priority, and we're committed to providing timeless and quality products at reasonable costs.
Thank you for choosing Sauths!
Warm regards,
Laura
Amazing linen bedding
Amazing expierence! I purchased linen bedding. The quality, color, texture, you can see that everything is made with a lot of love. Don't want to leave my bed after this purchase. :D
I really recommend Sauths, very quick and nice communication and services. Happy and will buy again!
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Vilma,
Thank you for your positive feedback!
I'm glad to hear you appreciate our linen bedding.
We will be glad to see you with us again ♥
Warm wishes,
Laura
Shocking service
Shocking service. Despite an order and agreement to refund after placing an additional order for another size. They refused the refund and return.
Had I read the reviews before purchasing I wouldn’t have purchased.
Buyer beware! This is not a reputable company and should not be trading in the U.K. if they are not abiding by the customer service levels we expect. Now I have an extra garment I have no use for! Double the expense and had to wait over 2 weeks for the 2nd order!
Do not order from these people! I am a U.K. business owner and this isn’t an ethical or trustworthy business.
Interesting post regarding make to order the website clearly stated that the item ordered was in stock. The first item arrived in a very quick time frame. I had therefore to chase the 2nd purchase to be told it was make to order.
I do believe customer service to be the epitome of any on line business which Sauths have failed in.
The U.K. a policy is clearly 30 day returns - if you want to do business in this country you must abide by its laws.
‘You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you. You must refund the customer within 14 days of receiving the goods back. They do not have to provide a reason.’
Please note the U.K.s legal policy below:
Your legal rights to a refund
You have 30 days to return faulty goods and receive a full refund. You're entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost.
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Sue,
Thank you for providing your feedback, and I sincerely apologize for any disappointment you may be experiencing.
I understand your frustration regarding this situation. Our policy allows for returns with a refund within 14 days from the date of delivery. Regrettably, your return request has been denied as it was submitted 10 days beyond this timeframe. For more details on our return policy, please visit: https://sauths.com/pages/shipping-returns
It's important to note that the item you purchased is a "Made to Order" product, which involves a production time of approximately 1 week, so we couldn't ship it right away. This information was communicated to you when you inquired about the delivery time.
Once again, I apologize that we couldn't meet your expectations regarding the return process.
Kind regards,
Laura
Happy customer
Love my three linen dresses and experienced excellent customer support from Sauths. Will certainly continue to be a client.
19. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Raylee,
Thank you so much for your wonderful review! ♥
It's heartwarming to hear that you love your dresses from Sauths so far and had an excellent experience with our customer support team. We're so grateful to have you as a valued customer.
We look forward to serving you again in the future. If you ever have any questions or need assistance, feel free to reach out. We truly appreciate your support! ♥
Warm wishes,
Laura
Quick to take your money but very slow…
Quick to take your money but very slow to provide the goods. Not trustworthy. Placed an order on 4 January. Now 16 January and tracking shows the shipment hasn’t gone anywhere? Contacted Sauths on 9 January I was promised a response within 48 hours yet still nothing??? I have now requested a cancellation of my order as I can see I made a mistake trusting this company. I can see this is going to be a very long process so I wouldn’t advise using this company. Communication is everything.
4. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Elaine,
Thank you for sharing your feedback.
I understand there may have been a misunderstanding, and I apologize for any inconvenience you experienced. Upon reviewing our records, I see that we responded promptly to your email on January 9th, addressing your concerns regarding the parcel. It's possible that our response might have been overlooked in your inbox or ended up in your spam folder.
Additionally, I noticed your email from January 16th, and I want to assure you that we replied on the same day, providing you with the tracking information. According to the tracking details, your order was delivered on January 16th.
As I didn't get your response I hope you enjoy your products ♥
If there are any further questions or concerns, please feel free to reach out hello@sauths.com, and we will be more than happy to assist you.
Best regards,
Laura
The clothes are extremely overpriced…
The clothes are extremely overpriced for the quality and the cuts. I was expecting much better quality and I am so disappointed that I am returning the pants and dress I bought, which look like sacks and/or pyjamas. It is also extremely disappointing that I have to pay AUD$60 to return the items via DHL. I would avoid buying these clothes unless you can try them on.
After I followed their suggestion below and got in touch, the solution that they came up with was for me to pay the $60 to return the clothes... nice gaslighting.
4. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Anna,
Thank you for sharing your feedback again.
We maintain very high standards for the quality of our clothing, so we are genuinely surprised to hear about your disappointment with the quality and cuts of the clothes you purchased.
We have a clear return policy on our website where you can find the information about the return pricing.
https://sauths.com/pages/shipping-returns
As you mentioned in the previous review, that shipping costs 65$ I suggested you reach out to our customer service because this is not the real price.
We offered you our standard return label for 35 EUR which is 57 AUD.
I apologize that the price is higher than you expected, unfortunately, as a small business we cannot cover the return shipping expenses.
If you have any more concerns, do not hesitate to reach out.
Kind regards,
Laura
Perfect finishing touch for my bedroom
Just received 2 button detail pillowcases and could not be more thrilled with my purchase. Good quality linen, beautifully made and a lovely natural colour. Also beautifully packaged and presented. A well deserved 5 stars.
1. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Marion,
Thank you for your feedback ♥
We are thrilled to hear that you are satisfied with your new pillowcases and value their quality :)
We are dedicated to providing the best experience for our customers.
Looking forward to welcoming you back in the future ♥
Warm wishes,
Laura
Great trousers
Great trousers, beautyfull color, nice linen. Since my delivery was very delayed i contacted sauth by mail. within a day the problem was solved and within a week the delivery was made. Good service!
16. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Laurien,
Thank you so much for your sincere review ♥
We're happy to hear you love the trousers. Apologies for the delivery delay, but we're glad we could resolve it promptly, and you received your order after all :)
We really appreciate your understanding. If you will have any questions in the future, feel free to reach out to us again.
Warm wishes,
Laura
Most beautiful jacket I've owned
23. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Ann,
Thank you for your wonderful feedback! We're thrilled to hear that our jacket has become your most beautiful one. We hope you discover more favorites in our shop soon :) Appreciate your support! ♥
Best wishes,
Laura
We bought linen curtains for our family…
We bought linen curtains for our family home in Mallorca and some linen dresses. Wonderful experience with this company both in terms of advice and fast product delivery! I will definitely visit their online store soon
9. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Lucy,
Thank you so much for taking the time to share your positive experience with us!
We're thrilled to hear that you had a wonderful shopping experience and that you're satisfied with both the linen curtains and the dresses.
It's always rewarding to receive such positive feedback ♥
We are looking forward to seeing you again with us soon.
Thank you for choosing our products!
Warm wishes,
Laura
I am obsessed with their linen dresses!
I have ordered 4 linen dresses from Sauths and love them all. The linen quality is excellent: a little on the heavy side but this means that it is not transparent, which is good. It softens up nicely after a few washes and is completely machine washable and dryable. The sizes tend to fit large and long, so order a size down. You can ask them to shorten a hem before they send your item to you. The additional cost of duty (I live in Canada) was unexpected with my first order, but I still ordered 3 more dresses after that because even with the duty expense, you are still getting a great price for the quality.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Sylvia,
Thank you so much for your wonderful and detailed review! ♥
We're delighted to hear that you love all 4 linen dresses and appreciate the quality of them. Your feedback about he sizing is very helpful. We highly recommend checking our size chart before ordering, which you can now find on almost every item. We apologize for any unexpected duty costs but are thrilled you find the overall value worthwhile. We look forward to serving you again!
Best regards,
Laura
Lithuania to Perth, Australia
Asked if they could make the Audrey dress 10cms longer and it was no trouble at all. Elena was very helpful.
Arrived super fast once made. Will definitely be ordering again.
26. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Kate,
Thank you for your kind review. ♥
We are very pleased to hear that our customer support was helpful, and you are always welcome to reach out to us with any inquiries you may have.
We hope you create beautiful memories while wearing your new Audrey dress, and we are waiting to see you with us again soon ♥
Warm wishes,
Laura
A Fantastic Company!
I found the waistcoats I ordered from Sauths to be well made, beautiful colours (beige and deep blue) and the quality of the linen was outstanding. I did make the mistake of not properly checking the detailed measurements Sauths give in their size chart and I ordered medium, which is normally size 12 and fits me well.But it is quite small and being linen and fitted, had no 'give' so had to be returned for exchange to large. One waistcoat went missing in transit and never arrived to me: Sauths were great! Issued a refund and sent me the size up that I'd wanted anyway. I found their customer services to be one of the best I've ever dealt with. I don't like writing reviews but this company deserve 5 stars all the way so I'm writing this one. So,just be careful of the size you're ordering, be prepared to wait a couple of weeks for delivery(from Lithuania), and insure any returns you make.
5. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Susan,
Thank you for taking the time to share your experience with Sauths! We're delighted to hear your feedback and sincerely appreciate your words.
We're thrilled that you found our waistcoats to be well-made with beautiful colors and outstanding linen quality. We understand that sizing can sometimes be tricky, and we appreciate your understanding in this matter. We strive to provide detailed measurements in our size chart to assist our customers, and your feedback is valuable to us.
It's good to know that you found our customer service to be among the best you've dealt with. Providing great service is our priority, and your happiness is our greatest reward.
Thank you for choosing Sauths, and we sincerely hope that your waistcoats bring you joy and satisfaction. ♥
Best regards,
Laura
Absolutely Delighted with 2nd purchase…
Absolutely Delighted with 2nd purchase of my lovely linen dresses
One in navy & beige Perfectly designed for comfort & yet so very
Stylish
Perfect
Kindest Regards
Sylvia …
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Sylvia,
Thank you so much for your kind review ♥
We are delighted to hear that you find our Vernaza dress perfectly designed for both comfort and style, and we couldn't agree more. Your words warm our hearts, and we appreciate your support.
If you have any more feedback or if there's anything else we can assist you with, please feel free to contact us. We hope you continue to enjoy your dress.
Warm regards ♥
10/10 quality and customer service
I've purchased from sauths twice now - two tops, a pair of pants, and two dresses. The quality is exceptional, NOT thin/sheer, and feels wonderful on the skin. Customer service is also impeccable and sets Sauths apart from other brands. Will purchase again!
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Melissa,
Thank you for your wonderful review!
We're thrilled to hear that you've chosen Sauths not once, but twice, and that you've been happy with your purchases.
We take great pride in the quality of our clothing and it's fantastic to know that you found them exceptional and comfortable to wear.
We can't wait to welcome you back for your next shopping adventure. Please feel free to reach out if you ever need assistance or have any questions.
Warm wishes,
Laura
Order two shirts and a scarf
Order two shirts and a scarf. Beautiful fabric! Excellent fit. Very happy with the fit. Thankyou for the help in navigating import fees.
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Deborah,
Thank you for your review ♥
We're thrilled that the clothing fits you perfectly!
Also, we are here to assist with any further questions or concerns.
We look forward to having the pleasure of seeing you with us again soon.
Kind regards,
Laura
Carmen Linen dress
Love, love, love my dress. Fit is perfect, fabric is soft to wear. Compliments every time I wear it. Customer Service excellent. Allow 2 weeks for delivery to Australia.
4. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Wendy,
Thank you so much for taking the time to share your wonderful feedback with us! 😊 It sounds like Carmen dress is truly a perfect fit for you, and we're delighted to hear that you find the fabric so comfortable.
Also, we appreciate your patience regarding the delivery time to Australia.
Thank you again for your kind words and support. We hope your Carmen Linen dress continues to bring joy to your wardrobe. If you ever need anything or have more feedback to share, please don't hesitate to reach out ♥
Laura
High quality product.
High quality product.
Successful deliver
16. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Jean-Louis,
Thank you for your feedback ♥
Hope to see you with us again soon.
Best wishes,
Laura
DO NOT purchase from this company
DO NOT purchase from this company. Linen quality is mediocre at best (unlined and sheer) and they DO NOT ACCEPT legitimate returns. Take your hard earned $$$ and spend it on quality linen sold by honorable companies.
5. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä sauths.com
Dear Patricia,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your disappointment.
We gladly accept returns for most of our products, with the exception of items from our LAST CHANCE sale and CUSTOM-MADE items. We understand that this policy may have caused some inconvenience, and we apologize for any confusion it may have caused.
We're also surprised that you're not satisfied with the quality of our linen products. We take great pride in offering the highest quality linen products at the most reasonable prices for our valued customers. So we are very sorry to hear that the product didn't meet your expectations.
If there are specific concerns or details you'd like to discuss further, please don't hesitate to reach out to us at hello@sauths.com. Your feedback is essential in helping us improve our products and services.
Best wishes,
Laura
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