Santander Consumer UK plc Arvostelua 283

Their online site sends you in circles and their "live chat" is actually a bot.
Getting through to them on the phone requires the patience of Job: three attempts and finally I got through on the third try - after an hour 25 minutes - only to be frustrated by outrageously unreasonable demands on their part.
AVOID AT ALL COSTS!!!

Truly awful.
Cannot raise a human for a simple enquiry. They simply do not answer the phone even though my call is important to them. Really?
Web site useless.

Poor customer service waiting time. Everytime I have waited in excess of 40 mins or an hour. Reverted to email and have waited 14 days for a response to original request.
I am in limbo because my car has been written off. Insurance has paid the finance but it doesn’t cover all. No sense of urgency or empathy. No options offered to date. But of course payment will be collected! While I’m without a car

Sold my car which I had on HP finance with them, the dealer who bought it paid the remaining finance and give me the difference with proof of the payment to santander) 10 days later got a random letter through the door with an updated settlement figure which was slightly higher than the one I got 2 weeks prior, still took the next car payment finance payment out, tried 4x to get through waiting over an hour and no luck, live chat Is no use, so now I'm still unsure as to when I'm gonna get the extra car payment refunded and when they're gonna close my account off. AVOID THIS COMPANY AT ALL COSTS

Long waits on the telephone ( I've twice been on for 50 mimutes). The chat " bot" only answered very basic questions which are on the Web site anyway. Failed to take my DD even though the details are correct so I've decided to pay them by bank transfer each month - don't trust their system. Just received a letter which has taken 11 days to arrive which doesn't have my last payment on it.
Not very good!

took my car becasue of no ins, got a letter from solicitors to say it has been no futher actioned by police who wrongfully took it, santanders exact words 'nothing we can do, weve already put it in auction' RUN AWAY PEOPLE whilst you can, taking to ombudsban

Tried to pay off my settlement figure, card payment declined 4 times, my bank told me it was not from their side. I called Santander waited for almost an hour to be heard, when I finally did she said she couldn’t do anything because I tried many times they put a block on the payment go through. Useless

took my van from me would not communicate for 4 months for no insurance ???? until I was found not guilty by the courts they have admitted liability and offered all my money back Including all my payments I've made.
not good enough the financial ombudsman are now involved. terrible terrible company to deal with avoid at all costs.
very bad attitude customer service speak to you like your nothing !!!!

Terrible customer service, kicked out twice after 1 hour long phone call. Don't go with this company

I wanted to buy a car but was refused financing because of the presettles status. Absurd!!! I got a 30-year mortgage ( not with them) and they make trouble for four years. I got the financing with another bank. From Avoid

All I needed was my final settlement letter with this company. been on call with them for over a week now. Been calling them and waiting in the queue for over 1 hour. Last advisor literally hang up on me while I was explaining the situation as she never called me back after the line was cut off so she definitely hang up the phone just like that. Can't wait to receive the settlement letter from them and never use them again. Please stay away if you have more PCP options from different lenders.

Just about the worst company in existence, its true, everything you read about them. You cannot contact them by phone, email or web chat. I even opened a formal complaint with absolutely no response. I have Car finance with them but should have gone with another provider. DO NOT USE THIS COMPANY

They incorrectly took a payment out of my account because their car collection company didn't turn up.
I was promised the money would be returned in 2-3 days it took almost a month, when I rang to complain about the overdraft charges incurred by their incompetence I couldn't get through. I would advise avoiding any dealings with this company at all costs.

Can not get through by phone - been waiting over 30 minutes, and live chat just goes into a constant loop with no onw been there to help Totally useless

No responden a los asegurados. indefensos frente a un seguro inutil

SCUK are one of the worst companies I have ever worked for. As a company who “advocate” for “mental health” and “neurodiversity” the way they treat people who are struggling is absolutely appalling. Dont get me wrong there are some lovely people I worked with over the years but the majority of individuals from this soul sucking company are all toxic human beings with no care for their staff. At Santander you are just a number in their game. This company deeply damaged my mental health and my confidence, my own manager was a bully and constantly undermined me and put me down. She only cared about her ego and had no thought for people within her team. Some other managers and supervisors would gang up and belittle me because I was more of an outside the box thinker and also would speak back if I didn’t feel something was right. They have one rule for someone and an another for someone else. Not part of the in crowd? Consider yourself outcasted and bullied and made to feel like you don’t belong. You don’t want to go to social events? or you require to work from home more as you struggle with mental health issues and have debilitating anxiety? out of the question “so and so does it and they are fine so you can do it” this company supposedly take pride in being there for their staff and supporting their mental wellbeing, they hold WELLBEING Wednesdays, but it’s all a facade because let me tell you they do not care about you. I would avoid working here at all costs unless you want to basically kill yourself from the inside out.

All I want to do is pay the remaining balance on my finance on my credit card. I've already paid most of it via bank transfer. I've tried to do it online but it says to contact customer services. I've now been on hold with them for over an hour to pay the bill. I have a life and this is an unacceptable amount of time to wait when your website won't let me do it myself!

A few months ago you were blaming COVID!

I have one payment left on my 5 year car loan. I had a direct debit set up, but due to other financial problems it didn't get paid, so,I have been trying for 6 weeks to make a one last payment by credit card, The online payment system doesn't recognise my contract number. My card is also Santander credit card. Tried phoning them many times. After an hour each time gave up. I car only assume they don't need my money. So if you read this you amateurs, let me know how to pay you

I have been trying to return my car on PCP.

I phoned on 17 September 2024 and gave up after being on hold for 45 minutes. On 18 September 2024 I was on hold for over 50 minutes, before finally getting through to a person. The guy told me how much I had to pay to terminate the agreement early and told me he’d send me a text message with a link to a request form.

I completed the form which gave me three options on how to return my car. I chose to drop it off as I live relatively near one of the auction houses. The form then told me to call Manheim car auctions to arrange the return and stated it must be within 2 weeks of submitting the request.

I phoned Manheim 2 days later who had no record of my car and put me back through to Santander. Good move you might think…. Well it would have been if I have a contract hire instead of PCP. As it was PCP I had to go back to Manheim again! I spoke a lovely lady, who told me they still had no record, but the reason there was no record was because Santander deal with PCP returns directly!

After 20 minutes the lady put me through to Santander. I actually can’t believe I am writing this but they kept me on hold for over an hour and 40 minutes!!!!!Guess what? This wasn’t the right department AGAIN!

After 2 1/2 hours I was finally put through to the Recovery Department, where I spoke to Harry B. Santander, you really need to give this guy a pay rise and a promotion! He single-handedly changed this review from 1 star to 5 stars. Harry was able to do what nobody else had, he answered my questions, he spoke to Manheim for me and he solved the problem! Not only that, but he was kind, understanding and took action to help me!

Bunch of crooks!

Tried to charge my £76 to replace a simple parcel shelf pin on my car that can be bought online for £6.20. When I questioned why it was so high I was told it was a 'dealership' price and therefore the correct price.

Total nonsense and nothing but a bunch of con artists trying to shaft people for money.