What an amazing buying experience. My jewellery, in this case a Comete ring, is exactly as described, and more lovely in reality than in the online photos. Delivery was the following day. Custo... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Quick response to query. Super fast delivery. Contact through Jeanette, who exceeded my expectations. Beautiful Tiffany ring purchase and very happy with price. Highly recommend. Would definitely buy... Näytä lisää
Yritys on vastannut
Spotted a nice ring "on sale" on the S&R website. A quick call confirmed that - even on sale at a highly discounted price - the piece was fully returnable. Order placed, ring delivered the next day in... Näytä lisää
Yritys on vastannut
Discovered S&R jewellers searching for websites selling branded second hand jewellery. And what a find! I have now purchased a gorgeous diamond ring, Tiffany earrings and Bulgari necklace. Very happy... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä S&R Jewellers
Yrityksen kirjoittama
SHOP JEWELLERY
SHOP WATCHES
Luxury with a past, present and future. Buy, sell and exchange preloved fine and designer jewellery, watches and handbags from houses such as Rolex, Cartier and Hermès, online and through our showrooms.
From nearly new to antique and vintage, every pre-owned piece is authenticated, cleaned and prepared by our specialists before it joins our collection.
Whether you are selling second hand jewellery you no longer wear or searching for your next find, our team is on hand to guide you, helping preloved treasures pass from one owner to the next.Discover S&R Jewellers
Yrityksen kirjoittama
- Shop pre-owned luxury
- Explore authenticated jewellery, watches and handbags from leading luxury brands, available online and from our three London stores.
- Buy with confidence
- Every purchase includes guaranteed authenticity and a 12-month warranty, with free UK delivery and 14 day returns.
- Sell or part exchange
- Choose an outright sale, consignment, or part exchange when selling your jewellery, watch, or handbag.
Yhteystiedot
127 Victoria Street, London, SW1E 6RD, London, Yhdistynyt kuningaskunta
- 020 3915 2287
- info@sandrjewellers.com
- sandrjewellers.com
4,9
Erinomainen
409 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great jewellers
Great jewellers. Bought many items from here. Very pleased with them. Speedy delivery. And good customer service.
29. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for sharing your experience! It means a great deal to know you've returned to us time and time again. We hope you continue to enjoy your purchases.
Very helpful great customer service and…
Very helpful great customer service and prompt delivery.
27. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your kind review. We're delighted to hear that you were pleased with our customer service and prompt delivery. We really appreciate your feedback and hope you enjoy your purchase.
Superb customer service
A very personal and professional service from Jeanette. My handmade diamond engagement ring has exceeded our expectations. It's stunning. Thank you to everyone at S&R Jewellers. We wouldn't hesitate to recommend this company.
14. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you so much for your wonderful review. We're delighted to hear that your handmade diamond engagement ring exceeded your expectations and that you were so pleased with the service Jeanette provided. We'll be sure to pass on your kind words to her and the rest of the team. Thank you for your recommendation, and we wish you both every happiness with your beautiful ring.
Jeanette was great … answered all my…
Jeanette was great … answered all my email questions quickly …. and had a can do attitude!
We live very our purchases of a watch and LV bag!
We will certainly buy from them again!
19. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you so much for your wonderful review. We're delighted to hear that Jeanette was able to answer all of your questions and make the purchasing process so easy. We'll be sure to pass on your kind words to her. We hope you enjoy your new watch and Louis Vuitton bag, and we look forward to welcoming you again in the future.
Excellent service and fast delivery
Excellent service and fast delivery, would recommend.
15. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your kind review. We're delighted to hear that you were pleased with our service and fast delivery. We really appreciate your recommendation.
Handbag
Excellent service from S&R Jewellers once again. I purchased a handbag this time and am very pleased with the purchase. Thank you
7. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your lovely review and for choosing S&R Jewellers once again. We're delighted to hear you're so pleased with your new handbag and that you had another excellent experience with us. We hope you enjoy your purchase.
Always excellent service
Always excellent service, the items are in pristine condition and the delivery is very quick. Beautiful packaging as well.
I will always use this company for jewellery and bags x
10. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you so much for your wonderful review and your continued loyalty. We're delighted to hear that you've consistently had a great experience with us and that you've been pleased with the condition of our items, our packaging, and our speedy delivery. Your kind words mean a great deal to our team, and we're honoured to be your trusted choice for jewellery and bags.
Vastaus yritykseltä S&R Jewellers
Thank you for your kind review. We're delighted to hear that you were pleased with our communication and that everything went smoothly. We hope you enjoy your purchase.
Great customer service
Great customer service. They want customers to be happy.
Very professional and made ordering easy and they posted the item to me immediatly.
7. heinäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your wonderful review. We're delighted to hear that you found our service professional and that we made the ordering process easy. It's also great to know you were happy with the prompt dispatch. We hope you enjoy your purchase and thank you for choosing S&R.
Fantastic experience and service I sent…
Fantastic experience and service I sent an enquiry within the hour Jeanette rang me very kind and informative
Which made my online purchase very smooth
Highly recommend
8. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä S&R Jewellers
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience with us. We'll be sure to pass your kind comments on to Jeanette, who will be thrilled to know she was able to make your online purchase smooth and straightforward. Your recommendation means a great deal to us, and we look forward to assisting you again in the future.
Vastaus yritykseltä S&R Jewellers
Thank you for your kind review. We're delighted to hear that your order arrived promptly and that you were pleased with the quality of your purchase. We truly appreciate your support and hope to welcome you back again soon.
Perfect. No issues. Decent product.
Very quick dispatch via Special Delivery. Very nice item as expected / described.
23. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your wonderful feedback. We’re delighted to hear everything met your expectations and that your item arrived quickly and exactly as described. We hope you enjoy your purchase, and thank you for choosing us.
Excellent
Item as described or even better, great communication and super fast delivery. Absolutely delighted with item and service.
23. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your fantastic feedback. We’re delighted to hear the item exceeded your expectations and that you were pleased with the communication and speedy delivery. It’s wonderful to know you’re so happy with both your purchase and the service you received.
Excellent company to deal with
Excellent company to deal with. First class products and fast and efficient delivery. Helpful when I had a query over the phone too.
11. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your wonderful feedback. We’re delighted to hear you were pleased with both the product and the service you received. It’s great to know our team could assist with your query and that your order arrived quickly and efficiently. We truly appreciate you taking the time to share your experience.
Fantastic Service
Purchased a Louis Vuitton Bag over the telephone after seeing it in the store window a couple of days before. Kamile who looked after me was amazing. She thoroughly inspected it to assure me that it was in perfect condition and then posted it to me by special delivery. It arrived very quickly and I couldn’t be happier. My family have used this jewellers many times over the years and I would most definitely recommend.
8. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your wonderful feedback. We’re delighted to hear you were so pleased with your Louis Vuitton bag and that everything went smoothly from your initial enquiry through to delivery. It’s especially lovely to hear that the additional inspection and reassurance gave you confidence when purchasing. We truly appreciate your family's continued support over the years, and your recommendation means a great deal to us. Enjoy your new bag!
Excellent company (Cartier love bracelet)
Excellent company,
Smooth transaction, super fast dispatch and delivery… well packaged. …
Courtesy call to give me update once order placed … well done … would definitely make another purchase
10. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your wonderful feedback. We’re delighted to hear everything went smoothly, from placing your order through to delivery. It’s great to know the updates, packaging, and speedy dispatch all contributed to a positive experience. We truly appreciate your support and are pleased to hear you would consider purchasing from us again in the future.
Excellent & efficient service
Excellent & efficient service with great communication. I’m delighted with my bangle & would definitely recommend.
9. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for your kind feedback. We’re delighted to hear you found the service efficient and well communicated throughout. Most importantly, it’s wonderful to know you’re so pleased with your bangle. We greatly appreciate your recommendation and hope you enjoy your piece for many years to come.
Professional and Efficient
Professional and Efficient
A very positive experience from start to finish. Rachel and the team were professional, responsive and easy to deal with throughout the process.
Everything was handled smoothly, and payment was received promptly as promised.
I would happily recommend S&R Jewellers and look forward to dealing with them again in the future.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä S&R Jewellers
Thank you for your kind feedback. We’re delighted to hear you had such a positive experience from start to finish and that Rachel and the team made the process straightforward and efficient. It’s great to know everything was handled smoothly and that payment was received promptly as promised. We’re grateful for your recommendation and would be more than happy to help again in the future.
Sadly disappointing experience
Sadly disappointing experience.
After lots of research i found a beautiful chain and pendant i requested extra pictures which were sent and got a discount a little over the 10% offered online which was appreciated.
When i received the item i knew it was not the 29.75g weight as advertised so i weighed it and it was 17g.
That’s a massive difference given the price of 18carat gold.
I immediately called and explained what happened and was told 3 times in the conversation that i can return the item but returned items are weighed. This instantly worried me because of the obvious mistake and i was made to feel like i was in the wrong. I had to point out in the conversation that the lady had said that three times before she changed her tone towards me. She said she would contact her back office and see if it was an error there end which to me should have been the first thing that was suggested to an upset customer.
I said if the item was valued based on the weight of it was wrong would i be entitled to a partial refund. The lady said it doesn’t work like that but she would find out if a partial discount could be offered for the discrepancy.
When the lady called me back she said the weight listing was an error there end and that no discount will be offered due to this but i can still return the item.
The lady sent me a prepaid package to return the item and i will be sure to record it to save any more confusion.
Although in my feedback email response i was told “sorry if explaining our standard returns policy made you feel uncomfortable” Id just like to say it was the fact it was said three times that made me feel uncomfortable and that was before your team said it could of been an error your end which infact it was. Naturally that would make anyone feel uncomfortable when they have spent substantial money on an item that is massively different to the description.
I was also told i could have asked more questions but i never would have thought i need to question it the weight listed was correct.
The initial error was not so much my issue but more the way it was handled so in future maybe you can be more willing to realise the error may have been your end which it was.
2. kesäkuuta 2026
Vastaus yritykseltä S&R Jewellers
Thank you for taking the time to share your feedback. We’re genuinely sorry that this experience did not meet your expectations.
As discussed, we apologised for the discrepancy in the advertised weight and confirmed that this was a listing error. We also explained that, despite the incorrect weight being displayed, the item had been priced correctly.
To resolve the matter, we offered a full refund upon return of the item and sent a prepaid returns pack so that there would be no cost to you. As we have not received the item back, we sincerely hope you are happy with your purchase.
Thank you again for your feedback, and should you require any assistance in the future, please don't hesitate to get in touch.
I was just passing by this place
I was just passing by this place, and I saw a watch i liked showing from their window. I went in and I was welcomed, briefed about the watch. It felt nice and warm talking about the watch, thanks to Roth.
23. toukokuuta 2026
Vastaus yritykseltä S&R Jewellers
We’re delighted to hear you decided to stop by and found a watch that caught your eye. It’s lovely to know Ruth made you feel welcome and that you enjoyed learning more about the piece in such a relaxed and friendly atmosphere. Thank you for sharing your experience, and we hope to see you again.
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