The actual on line system is good However having stood behind someone who had ordered 2000 USD he then proceeded to ask if he could have 50 USD broken down into 1 USD notes (for tips etc) Thus... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when... Näytä lisää
Yritys on vastannut
First time using Sainsburys travel money service but certainly won't be my last. Most efficient service I've ever received when ordering currency. It was so easy and quick to get my hands on some eu... Näytä lisää
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for colle... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Sainsbury's Travel money
Yrityksen kirjoittama
Planning a trip? We’re here to help you get great value holiday money, quickly and easily.
At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.
If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.
In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.
Wherever you're going, we’re here to help you start your trip with confidence.
✈️💷Yhteystiedot
15 Galena Road, W6 0LT, London, Yhdistynyt kuningaskunta
- 0330 022 4577
- customerservices@sainsburystravelmoney.co.uk
- sainsburystravelmoney.co.uk
4,6
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to order online
Very easy to order online. Great exchamge rate too. Notifications clear and helpful. Picking up in store straightforward and staff member was really friendly!
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Mrs Saunders,
We're delighted to hear that ordering online was easy and that you found our exchange rate great. We're also pleased that our notifications were clear and helpful, and that our colleague was friendly during your straightforward in store pickup.
Thank you,
Sainsbury's Travel money Customer team
Great Service …
I ordered in the morning picked up in the afternoon, brilliant service
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Malcolm,
We're delighted to hear that you experienced such brilliant service and were able to pick up your order on the same day. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Excellent service
I was really surprised. I ordered my money at 5 o’clock in the morning and it was ready by 10 thank you.
8. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Mrs Carter,
We're so happy to hear that your order was ready quickly. We always aim for efficient service, and we appreciate you sharing your positive experience with us.
Thank you,
Sainsbury's Travel money Customer team
Vastaus yritykseltä Sainsbury's Travel money
Hi Lynne,
We are delighted to hear you found our service to be quick and easy. We appreciate your positive feedback and thank you for taking the time to share your experience with us.
Thank you,
Sainsbury's Travel money Customer team
staff was helpful
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Gerald,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Easy to order online
Easy to order online with better rates than just turning up instore. Also benefit from favourable Nectar rates. Like being able to collect inshore and receiving a text to confirm funds ready for collection. One minor negative is that an envelope for the money is no longer provided
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Linda,
We're so pleased to hear you found our online ordering easy and beneficial with Nectar rates. We appreciate your feedback regarding the envelope for the money.
Travel wallets are available for 25p as part of a nationwide scheme to reduce our paper usage. This covers the cost of the wallet, with 40% donated to Just One Tree, a registered Community Interest Company (Reg. 12067406).
We’ll share your comments with our colleagues to help improve future visits.
Thank you,
Sainsbury's Travel money Customer team
Ordered far east currency (IDR
Ordered far east currency (IDR, SGD, MYR) on Tuesday for pick-up Friday but was ready on Wednesday (1 day after ordering). The note denomination was good, no large notes which can cause problem when abroad. Overall couldn't fault the process
1. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Richard,
We're so pleased to hear that your currency was ready for collection sooner than expected and that the note denominations were suitable for your travels. We're glad the process was faultless for you.
Thank you,
Sainsbury's Travel money Customer team
Easy time use
Easy time use
Ordered as went in store, ready to collect once I had finished shopping
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Tracey,
We're delighted to hear that you found our service easy to use and that your order was ready for collection when you had finished shopping. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Everything from initial order to…
Everything from initial order to receipt of money went to plan
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
We're pleased to hear that your experience, from placing your order to receiving your money, went smoothly. We appreciate you taking the time to share your positive feedback with us.
Thank you,
Sainsbury's Travel money Customer team
Good quick service
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Ian,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
Great service
Order was ready. Lady on the desk very good counted it all out and was good with her customer service skills
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Dawn,
We're delighted to hear that your order was ready and that our colleague provided excellent customer service, counting everything out for you. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
I ordered my required currency online…
I ordered my required currency online and this was rrady to collect in my local store the following day. This was superb.
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
We're delighted to hear that your online currency order was ready for collection at your local store the very next day. We appreciate your positive feedback on our service.
Thank you,
Sainsbury's Travel money Customer team
Nothing went wrong
Nothing went wrong, ordered and picked up from store. Asked for paper wallet for notes could not believe you charged 25 pence for a paper wallet for notes pure Greed from Sainsbury's
Will bring own paper envelope next time
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Mr Wilson,
Thank you for your review. We're pleased your order and collection went smoothly, although we're sorry the 25p wallet charge came as a surprise.
The charge is part of a nationwide scheme to help reduce our paper usage. It covers the cost of the wallet, and 40% of it is donated to Just One Tree, a registered Community Interest Company.
We appreciate your feedback and will make sure we communicate this more clearly to customers in future.
Thank you,
Sainsbury's Travel money Customer team
Excellent and efficient service
Excellent and efficient service, the sale assistant Heather was amazing, it was my first time buying foreign currency and she explained it all to me the rates etc.. (Longbridge Sainsburys)
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Matthew,
We're so pleased to hear you had such an excellent experience with our service, especially since it was your first time buying foreign currency. It's wonderful to know our colleague was amazing and explained everything so clearly.
Thank you,
Sainsbury's Travel money Customer team
The cashier at Kiln lane was 20 minutes…
The cashier at Kiln lane was 20 minutes late. She then had issues logging on. Did not bother to acknowledged or apologise.
Wasted a whole hour waiting to collect the currency.
Disappointed as would not expect this from a large company
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
Thank you for your feedback. We're sorry to hear about your experience at our Kiln Lane bureau and understand how frustrating it must have been to spend so long waiting to collect your currency.
We are sorry that you didn't receive the level of service you expected, and we'll share your comments with the relevant team to help us improve.
Thank you,
Sainsbury's Travel money Customer team
Vastaus yritykseltä Sainsbury's Travel money
Hi,
Thanks for your review – we’re pleased to hear your positive experience. We hope to help you again next time you need your travel money.
Thank you,
Sainsbury's Travel money Customer team
The cashier was very helpful and when I…
The cashier was very helpful and when I asked for some more €5 instead of €20 she changed up another €40 into €5s
7. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
We're delighted to hear that our colleague was very helpful and accommodating with your request for smaller denominations. Thank you for your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Pre order of euros
Pre order of euros. On Collection I was given mostly high denominations of notes. As a currency outlet for mostly tourists, I expected a better and lower value choice of notes.
6. syyskuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
Thank you for your feedback. We're sorry to hear you weren't given the mix of denominations you were expecting. While note denominations are subject to availability at the time of collection, we understand that having smaller notes can be helpful when travelling.
We'll share your comments with the relevant team for review, and we appreciate you taking the time to let us know about your experience.
Thank you,
Sainsbury's Travel money Customer team
Easy to order and collect good…
Easy to order and collect good communication from tgem
31. elokuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi,
We're delighted to hear that you found the ordering and collection process easy and that our communication was good. We appreciate your positive feedback.
Thank you,
Sainsbury's Travel money Customer team
Great service
Easy online ordering service. Ready quickly. Great customer service on collection
14. heinäkuuta 2026
Vastaus yritykseltä Sainsbury's Travel money
Hi Nicola,
We're delighted to hear that you found our online ordering service easy and that your order was ready quickly. We're also pleased that you experienced great customer service during collection.
Thank you,
Sainsbury's Travel money Customer team
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