RWG Mobile Arvostelua 

Dire - I made the mistake in believing I was joining an independant firm, nope its another firm taken over by capitalistic locusts, that is called 'NOW' (the founders of RWG took the money and ran, like startups always do) 'NOW' also run 'talk home mobile' which is also crap. I tried to port my number across to RWG - says 2 days to complete - utter rubbish, it didnt happen - when I contacted 'customer support' the guy hadn't a clue and said I was mistaken - it clearly states it will take a maximum of 2 days on the port request form and it never happened even after a week. I shall kiss my £2 sim card away and head elsewhere. You should also remember that these companies don't allow you to send picture mgs with their payg tariffs and half the time they block you sending regular sms msgs too.. And (no, I'am not finished just yet..) remember that the monthly payment you make is a 'continuous debit' payment (not a regular direct debit) meaning that you cannot cancel it by online banking, you will need to speak to your bank, the mobile companies do this so they can continue to take monthly payments even when you have closed your acct with them(!) So suggest you avoid RWG, Talk Home' and 'NOW' which are just more examples of firms being cut to the bone by greedy, sweaty palmed Rolex wearing 'investors'.

RWG mobile is the worst company I've ever dealt with, I applied for a sim only deal for a one off payment of £30 per year, only to find the telephone provider they used was EE, for which I was told by RWG, that the signal was excellent in my area, but this wasn't the case, as I couldn't get no signal whatsoever, so obviously I requested a full refund, (within the 14 day cooling off period) via a telephone call from my wife's phone and then via email but their response was none existent, so after many failed attempts to get my money back, I turned to my bank, who were very helpful and successful in getting my money reimbursed, so my advice to anyone looking for a new sim only deal, AVOID Rwg mobile at all costs, if I could have given them no stars I would have done.

Shocking, may as well throw your money in the fire and talk to a brick wall. No responses, no support, still taking payments on website. Avoid at all costs!

I never received a SIM card ordered in January. Their customer service number cuts off after 1 ring and they do not acknowledge or reply to customer support email. I went to my bank to get my money back but this morning I discovered they had taken another payment. Have reported as fraud

Have been with RWG (3 numbers, they all 3 with the same issue) for over the year but maked GREAT move away to Spusu, they both using EE.
RWG - yes, very cheap but cheap as CHEAP its 100%.
Be prepare that you wil have no EU roaming, be prepared that you will no receive some SMS at all, especially from abroad. Be prepared that people cannot reach you over phonecall, it not sending people call to your voicemail box (even when your phone is showing good strength of signal) it even drops call straight away like number is not exist. Customer service 50x50, if you been able to reach someone , they will help but majority of time you will stay with your problem. Also, you will speak with NOW (another service provider) customer services and many more...
So, finaly, don't waste your time and money (even little money) to make sure your phone is working and people can reach you all the time (unless you in bad signal area or in the banker).

History. Following experience accurate as possible-
July 2025 - purchased RWG 5Gb SIm year pack.
Data Worked ok ~ but had problem with text/phone.
Tried to contact their 01633 No - slow response - Lady on mobile - left to answer queries - No help. Gave up.
5th Jan 2026 - their web page gives 01633 - C-contact
has changed to 0207 871 7669. Have to enter Mobile No -
Tried 3 times - failed - got CustService but..He said "Your voice is breaking up - can't hear you. I tested/checked my Phone Mic - Ok. Repeated Call to 0207 - but got same response. Very annoying! I also (before this) I tried sending RWG a Email Rec' auto response - but so far - get no response. (Prev' had this same action in 2025)

Tried to get a PAC for my mum’s phone to transfer it away from RWG but found the SIM was blocked (she’s gone into a care home and doesn’t use it much, but it’s still in credit). Contacted “support” but got no response. Raised it as a complaint and they got back to me to say the SIM was reactivated and we could get the PAC by text. But they had activated only outgoing calls and texts, not incoming. No response to my follow up emails and complaints about that, so 6 weeks later and we still don’t have a PAC.

Bought a 5 year data only SIM from RWG in 2023, I believe this was an EE sim or at least used the EE network. Stopped working in 2024, called customer services up (UK call centre) and they sent me a replacement - this one was a 'Gamma' sim. Another year later in 2025, the same thing happened around August. Called customer services up (non-UK call centre now) and they kept on asking me to call back later or email. Emailed, no response. Called back 2 weeks later demanding a solution, they could not locate the SIM on my account even after I gave the long SIM number, my RWG order numbers etc (the order still shows on my account online). They then advised me on the phone that this disconnected this SIM for all Gamma SIM customers in August 2024 and sent out communications offering replacements/refunds to customers. I did not receive any communication. The agent on the phone then said since I called back 4 months later and not within 30 days they would not replace my SIM or refund me (I didn't even ask for a refund). I paid for a 5 year SIM and they deactivated it twice, and refused to replace it the second time.

I explained that I use the SIM in a car GPS tracker so that is why I wouldn't know immediately when it disconnects and nor did I agree to having to check in every 30 days and that I would forfeit my SIM if I didn't do so!

Extremely disappointed, I want to say more but I know I have to strictly stick to the facts or this review may be pulled.

DO NOT RECOMMEND

Prompt SIM card delivery, no prblems with use or top ups. I chose RWG as it offered a no monthly charge and low cost call rates.

Looking at all the other negative reviews how an earth are RWG still in business? 3 Data SIMs provided which required activation....simple task you would have thought!!! Oh no no no ....after god knows how many phone calls to customer services 5 days later finally one SIMs becomes active. Another week later and after god knows how many more phone calls to customer services finally the remaining two SIMs are active. Basically 10 days and many phone calls to get working Data SIMs.
Its a shame because the SIMs are very good value for money and do work well but just let down by the worst customer service I've ever experienced.
People...thing twice about using this company and take seriously the many poor reviews.

Not a legitimate business.

I've repeatedly emailed over a period of months to cancel a subscription, and received no response other than an automated reference number.

Their phone number goes to another company ("Now mobile") who I was told are a sister company. The person who answered the phone was unhelpful and claimed that emails were dealt with by some entirely different team. The only thing they could suggest was to write to the support email address again.

I've sent them one more email to see if they will respond, otherwise I'll have to dispute the charge with my credit card company.

Had to file an official freedom of information request to get my call logs. They show that I was incorrectly charged for data. Silence from RWG - now I'm just waiting the 8 weeks until I can take it to the regulator.

The customer service is hopeless, do not bother!

Firstly, if you want to change your payment method, you must start a new plan. If this is only a few days after your plan resets, you end up paying for two plans for the same number. Double charged for one service!

Secondly, from 17/11 to 20/11 my SIM was not working. Despite having 4G and Signal, my data was not working and I couldn't receive or make calls. As this SIM card is for my work phone, it was very inconvenient and affected my business operations.
On 20/11, I called the customer service. Despite my plan re-starting on the 8th, and me being able to use the SIM until the 17th, I was informed my plan had never been added that month. The phone agent told me they could add it now, but i'd already made the decision to leave and transfer my number to another provider, though this couldn't be completed until 27/11. The telephone agent then told me that if I was leaving then they couldn't add my SIM plan on, but I would get the £5 refunded within 14 days. He also seemed to laugh when I said that I still wanted to leave even though he'd add the plan on now.

I was therefor left without data and phone calls for a further 10 days until switching to a competent provider. Luckily I could hotspot from my personal SIM.

I waited 14 days and have yet to recieve my refund. I've just spoken to your customer service representative who told me the refund was never requested, and I now have to wait a further 14 days for my refund.

Though the money is very minimal, the pricinipal still stands that throughout my time with you i've been double charged and now charged for a service i never recieved.

Why do i even have to give 1 star that deserves minus 5? Out of the blue, sim card stops working and they continue to charge!!

As many others have stated, all has been fine for me for a couple of years up until the past week. Suddenly I can no longer receive texts. I can send them OK, so presumably not a signal issue (although signal is weak). Whilst I don't use the phone much as a phone (I still have a landline), texts are crucial to carry out simple tasks such as online banking and shopping.
Forced into buying a Lebara SIM, and as if by magic, I had 17 texts waiting for me. No idea what's going on with RWG, but at least their customer services was open on a Saturday, and provided my PAC code.

Ordered a SIM card, 7 days on nothing received. Online order status is still showing as "received", and my request for an update has gone unanswered.

I’m in Australia a can’t connect to mobile network despite being in credit. No reply from my emails to customer services! Contacting RWG by phone directs you to Nowmobile helpline who haven’t been able to fix the problem. Can’t port to another provider as I’m not in the UK. Hopeless customer service!

1. N.B. Their subscriptions are per Calendar Month (as some others have found when they stop working at month end) So buy it at the beginning of the month not near the end. It runs out at the end of month 12 and month 1 is the Month you buy it (even if it was the last day of the month) not 365 days after you pay your money.
2. Customer Service is Non-Existent. Impossible to get refund so always pay by Credit Card or Direct Debit and get the Bank to sort it out.
3. Default Customer Service Language is Welsh (I think...Just incoherent gabble), eventually got it in English by pressing a few keys at random.
4 It is really just NOW, RWG exist in name only. Even their customer service number - 669 is NOW.
5. OKAY if you just want a simple no nonsense contract on a widely available network (EE) that works which it mostly does.
6. Says you can renew after 12 Month but they don't tell you or prompt you, it just stops working and reverts to your vastly more expensive PAYG credit if you have one. You just have to buy another 12 Months worth but do it on or soon after the beginning of the month and then WAIT FOR 3 DAYS. DON'T DO IT BEFORE!
7. It takes 3 days after paying for it to appear if you are lucky so that is at least 3 days lost from the beginning of the month. I had to ring NOW not RWG to get it posted on to my account.
8. Whatever you do...DON'T have 2 SIM's on the same account and email address ... System can't cope with it ADD-ONs and subscription randomly go to either SIM despite you telling it which one you want.
9. Can't do anything in a hurry, e.g. You need a Data Add-On as Broadband is broken.
10. In short..A very strange company hiding behind a fancy Website so just go straight to NOW and forget about this lot cos they forget about you once they have your money.

This company should be shut down by the regulators, I don't know how they are allowed to trade. I had had two Sims from them and had nothing but trouble. I got cut off completely for days at a time. I contacted RWG and got reconnected, I then got disconected again. RWG sent me a new Sim card that worked for about 6 months and then cut off completley. I contact RWG but got no replies and could see many other people online where suffering the same fate as I, cut off and unable to contact anyone. The second Sim I had was still functioning on my phone, it had £2.50 of data left on it, I paid £10 for data on the phone and got an email saying I had paid, I tried to use the phone straight away but it had been cut off straight away after I had paid the £10. I contacted RWG asking for a refund or a reconaction but got no replies for weeks. In the end I had to issued a County Court small claim to get my money back. DO NOT HAVE ANYTHING TO DO WITH RWG.

Non-existent customer service. Just impossible to get a response from, meaning that by signing up with RWG it seems that you're essentially agreeing to pay them forever. Recommend you learn from my mistake, and avoid this company - I'm sure there are plenty of other providers out there who can be trusted with your card details!